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MS Moderators over-enthiusiastic in marking posts as answers RRS feed

  • Question

  • Recently I've noticed a discouraging trend.

    Instead of posts being marked as an answer because they answer the question posed by the original poster in the thread (typically thus one marked post per thread), in the past few months any answer of a technical nature that is remotely connected with the original question is being marked (typically thus several per thread).

    Sometimes the post being marked as an answer isn't even technically relevant.

    I take little pleasure in reaching 2000 answers when my reply in the following thread

    http://social.msdn.microsoft.com/Forums/en-US/sharepointdevelopment/thread/2d152993-d710-45c3-bfd2-d1becfa84cb7/

    is marked as an answer.

    (If the thread vanishes, it's a technical VBA question where my post that was marked as answer requests the user to change his display name and how to do it. A reasonable thing for a Moderator to do (and since then he has changed it which is why the Display Name looks fine) but it is far from being an answer to the technical question put in the thread.)

    Is this being marked as an answer because it is the only reply in the thread? If so (and the thread is only a month old) *why* ?

    Mike Walsh


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Friday, January 7, 2011 3:09 AM

Answers

  • > Do you want me to try and find a lead and offer a general FYI note

    Well it's still going on. I had alerts yesterday that three of my posts had been marked as answers. Two of them I was asking if the user was using MOSS 2007 or SPS 2010 and the third one was something else similar that also by no stretch of the imagination could be regarded as an answer.

    As for unmarking the answer in the above case. It wouldn't bother me but it's hardly worth the effort as it's just one of many poor calls when marking posts as answers.

    ---------------------------

    I'll give you another example. There's a pre-SP 2010 forum (Community Advancement - (http://social.technet.microsoft.com/Forums/en-US/sharepointcommunity/threads)) that is there for posts informing people about User Group meetings and the like. MS (Chinese) Moderators - see the latest thread there for an example - have started posting replies thanking the person for posting. When I deleted one such post I was told they had been instructed to post such (meaningless) replies.

    ---------------------------

    Finally MS (Chinese) Moderators clearly have no idea what "accessibility" means in Microsoft speak (catering for the needs of the physically challenged when designing web pages) and have - now that I am no longer able to delete them - started *replying* to posts in that pre-SP 2010 forum that have nothing to do with Accessibility. (see http://social.technet.microsoft.com/Forums/en-US/sharepointaccessibility/thread/08af23d3-14c8-470e-965a-6e5193d1a0fb)

    Mike

    P.S. I'd be grateful if you didn't ask me any more questions in the forums about them so I can just ignore the pre-SP 2010 forums completely and not have my blood boil by seeing what sort of things are now happening there that I can't do anything about. (see above !)


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Monday, February 20, 2012 9:53 AM
  • Until about two years ago (and backwards for maybe a couple of years) when I lost the MVP title (and when possibly he got promoted) I had regular e-mail contact with the boss (who worked as a MS employee) in Shanghai of the MS SP support people. Then many similar problems were sorted out off-line.

    Since then there's been no way - kind or otherwise - of asking them.

    Mike


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Well, Mike, that Moderator isn't active anymore. Do you want me to try and find a lead and offer a general FYI note. I can also ask them to unmark your answer.

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Sunday, February 19, 2012 11:56 PM

All replies

  • Being a moderator I think you need to either remove this post (and unmark) or move that particular post into this forum leaving the original question without an answer (as the user seemed to fix his name).
    Premature optimization is the root of all evil in programming. (c) by Donald Knuth

    Naomi Nosonovsky, Sr. Programmer-Analyst

    My blog
    Friday, January 7, 2011 4:17 AM
  • That (remove my post asking for a Display Name change) is what I would have done if I had noticed at the time that he had done so (perhaps via a reply from him that my alert on the thread would have picked up).

    Now though it is just too good an example of over-keen MS Moderators, so I'll leave it.

    (My alert on the thread was what made me aware of the marking)

     

    Mike

    P.S. Here's a similar case

    http://social.technet.microsoft.com/Forums/en-US/sharepointgeneral/thread/104e7c15-efe5-4550-87cf-3794ed8266d1/

    Again a technical question + a single post (from me) in which I asked if this was a SP 2010 or an SP 2007 question (expecting that it was a SP 2010 question that I would need to move to a SP 2010 forum).

     


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    • Edited by Mike Walsh FIN Friday, January 7, 2011 9:20 AM P.S. added after new "answer"
    Friday, January 7, 2011 8:36 AM
  • Did you find a kind way of asking them to wait before they mark like this?

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Sunday, February 19, 2012 7:38 AM
  • Until about two years ago (and backwards for maybe a couple of years) when I lost the MVP title (and when possibly he got promoted) I had regular e-mail contact with the boss (who worked as a MS employee) in Shanghai of the MS SP support people. Then many similar problems were sorted out off-line.

    Since then there's been no way - kind or otherwise - of asking them.

    Mike


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Sunday, February 19, 2012 11:27 AM
  • Until about two years ago (and backwards for maybe a couple of years) when I lost the MVP title (and when possibly he got promoted) I had regular e-mail contact with the boss (who worked as a MS employee) in Shanghai of the MS SP support people. Then many similar problems were sorted out off-line.

    Since then there's been no way - kind or otherwise - of asking them.

    Mike


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Well, Mike, that Moderator isn't active anymore. Do you want me to try and find a lead and offer a general FYI note. I can also ask them to unmark your answer.

    Thanks!


    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Sunday, February 19, 2012 11:56 PM
  • > Do you want me to try and find a lead and offer a general FYI note

    Well it's still going on. I had alerts yesterday that three of my posts had been marked as answers. Two of them I was asking if the user was using MOSS 2007 or SPS 2010 and the third one was something else similar that also by no stretch of the imagination could be regarded as an answer.

    As for unmarking the answer in the above case. It wouldn't bother me but it's hardly worth the effort as it's just one of many poor calls when marking posts as answers.

    ---------------------------

    I'll give you another example. There's a pre-SP 2010 forum (Community Advancement - (http://social.technet.microsoft.com/Forums/en-US/sharepointcommunity/threads)) that is there for posts informing people about User Group meetings and the like. MS (Chinese) Moderators - see the latest thread there for an example - have started posting replies thanking the person for posting. When I deleted one such post I was told they had been instructed to post such (meaningless) replies.

    ---------------------------

    Finally MS (Chinese) Moderators clearly have no idea what "accessibility" means in Microsoft speak (catering for the needs of the physically challenged when designing web pages) and have - now that I am no longer able to delete them - started *replying* to posts in that pre-SP 2010 forum that have nothing to do with Accessibility. (see http://social.technet.microsoft.com/Forums/en-US/sharepointaccessibility/thread/08af23d3-14c8-470e-965a-6e5193d1a0fb)

    Mike

    P.S. I'd be grateful if you didn't ask me any more questions in the forums about them so I can just ignore the pre-SP 2010 forums completely and not have my blood boil by seeing what sort of things are now happening there that I can't do anything about. (see above !)


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Monday, February 20, 2012 9:53 AM