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How to Monitor Assigned activities RRS feed

  • Question

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    A Support Administrator in a company assigned support emil activities to the support guys. How to monitor if the support guy is completing the email activities.

     

    Thx

    Thursday, May 22, 2008 3:20 PM

Answers

  • Ideally, you would be creating Cases from the emails and routing those instead of the individual emails.  This would give you something to better track.

     

    Thursday, May 22, 2008 8:32 PM