How to Monitor Assigned activities RRS feed

  • Question


    A Support Administrator in a company assigned support emil activities to the support guys. How to monitor if the support guy is completing the email activities.



    Thursday, May 22, 2008 3:20 PM


  • Ideally, you would be creating Cases from the emails and routing those instead of the individual emails.  This would give you something to better track.


    Thursday, May 22, 2008 8:32 PM