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'Convert' issues RRS feed

  • Question

  • My new computer came with a trial version of Office 2007. After clicking the 'Convert' button to get a product key, and selecting the 'Purchase Online' option, a webpage (https://pa.one.microsoft.com/portal.aspx?p=1F778DEF-3F8E-4C8A-9B37-B2467B93B45D&lcid=1033&refnum=&req=) is opened in my browser that displays an empty 'Product Activation Message' box with a Close button in the bottom left hand corner that does nothing. What is the problem?
    Thursday, October 2, 2008 2:37 AM

Answers

  •  LuciendeRubempre,

    Thank you for visiting the Office Geniune Advantage (OGA) program forum. Your question relating to issues regarding the purchase/conversion of Microsoft Office is out of scope for the OGA program forum. This program forum is for Validation issues only. In an attempt to help, I will provide the following information.

    The following Knowledge Base (KB) article may be of some assistance to you.

    KB927756 - How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version

    http://support.microsoft.com/kb/927756/en-us

    For phone support for sales issues found from the above link, see below:

    Look for Telephone on the following link:
    http://support.microsoft.com/contactus/cu_sc_prodinfo_master#tab3

    Thank you for visiting the OGA program forum.

    Rick, MS
    • Marked as answer by RickImAPC Thursday, October 2, 2008 2:49 PM
    • Unmarked as answer by LuciendeRubempre Friday, October 3, 2008 6:37 AM
    • Marked as answer by Carl-S Thursday, October 9, 2008 7:18 PM
    Thursday, October 2, 2008 2:49 PM