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Error message for BigFish game

    Question

  • When attempting to access a Big Fish Game called Big City Adventure San Francisco, I get an error message 80004001, and told to access the Microsoft DirectX site and download the latest and greatest version of DirectX.  I do that bit nothing changes.  I am still unable to access my game.  I have a trouble ticket submitted with Big Fish, but would like to see if you have a solution since it is your version that seems to give me trouble.  I am able to load and play all of the other games in the Big City group.  That is what is so frustrating about this problem.  It is only the one game.   Please help.  If there is another version of DirectX that I need to access, please let me know.

    Thank you,6jvyvl

    Monday, October 05, 2015 12:02 AM

Answers

  • DirectX forum is over here.

    http://xboxforums.create.msdn.com/forums/76.aspx

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Monday, October 05, 2015 2:44 AM
    Moderator
  • I am able to load and play all of the other games in the Big City group.

    That tells me it's a Big Fish problem.

    However, I'd ask in the DirectX forum that Dave referenced, or in the Windows Gaming forum on Microsoft Community.

    As the Microsoft Community is on a different platform, we cannot move the question for you.

    Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion'

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})


    Monday, October 05, 2015 1:55 PM
    Moderator

All replies

  • DirectX forum is over here.

    http://xboxforums.create.msdn.com/forums/76.aspx

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Monday, October 05, 2015 2:44 AM
    Moderator
  • I am able to load and play all of the other games in the Big City group.

    That tells me it's a Big Fish problem.

    However, I'd ask in the DirectX forum that Dave referenced, or in the Windows Gaming forum on Microsoft Community.

    As the Microsoft Community is on a different platform, we cannot move the question for you.

    Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion'

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})


    Monday, October 05, 2015 1:55 PM
    Moderator