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printer problems. RRS feed

  • Question

  • when ever i print, my printer takes 1-5min to actually print the document same goes for when i try access the printer settings. i called canon in regards to the printer but they say the windows liveone firewall is what it causing this.

     

    i also have a hp installed and i have no issues with that.

    both the canon and the hp are installed via usb.

    i am using vista.

     

    how do i fix this issue?

     

     

    Monday, December 8, 2008 5:30 AM

Answers

  • I doubt that it is the OneCare firewall if your printer is attached via USB. You can confirm this by turning off the OneCare firewall temporarily to see if the problem goes away when it is turned off. Open OneCare, click on Change Settings, Firewall tab.

    I don't expect it to change anything. If it does, please contact OneCare support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If it doesn't change anything to turn off the OneCare firewall, go back to Canon support.

    -steve

    Monday, December 8, 2008 4:52 PM
    Moderator