Dear Microsoft,
Can you please help us unlock the product key so we can activate the operating system for windows 7 64-bit? Thanks. You can reach me <redacted>.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GWJCF-C3VBY-XXPHD
Windows Product Key Hash: aF29CXRSjrfigywUdy61Wj+xmOk=
Windows Product ID: 00371-OEM-9045584-78616
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4D7705C5-8B1D-417D-BCCF-82BE63923B71}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170307-1800
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4D7705C5-8B1D-417D-BCCF-82BE63923B71}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XXPHD</PKey><PID>00371-OEM-9045584-78616</PID><PIDType>3</PIDType><SID>S-1-5-21-2029103567-4017369138-4048511828</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2325CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>G2ETA7WW
(2.67 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20160909000000.000000+000</Date></BIOS><HWID>24B10300018400FE</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay
Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-455-878616-02-13321-7601.0000-1242017
Installation ID: 019314295395319540296892605015439491064221340362801382
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XXPHD
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 0
Trusted time: 5/4/2017 5:18:12 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:7:2017 13:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NgAAAAAAAgABAAIAAAADAAAABAABAAEAln3uW3ATDinoj4qUJEos4vyH/EUQ69CxRDb0UZZj
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value
OEMTableID Value
APIC LENOVO
TP-G2
FACP LENOVO
TP-G2
HPET LENOVO
TP-G2
MCFG LENOVO
TP-G2
TCPA PTL
LENOVO
SSDT LENOVO
TP-SSDT2
SSDT LENOVO
TP-SSDT2
SSDT LENOVO
TP-SSDT2
ECDT LENOVO
TP-G2
FPDT LENOVO
TP-G2
ASF! LENOVO
TP-G2
UEFI LENOVO
TP-G2
UEFI LENOVO
TP-G2
POAT LENOVO
TP-G2
SSDT LENOVO
TP-SSDT2
SSDT LENOVO
TP-SSDT2
UEFI LENOVO
TP-G2
DBG2 LENOVO
TP-G2
Thanks for your help.
Joel
