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My windows XP crashed and became "unvalidated" after I did a routine Verizon Security free scan. It wiped out my Windows RRS feed

  • Question

  • Dear Microsoft:

     

    I have called several times and been given a runaround and since then I get that "my version of Windows XP is not validated" and my old disc that came with my computer (2003) is outdated for what is running on my PC.  I can't find the Cert. of Authenticity at this point as this was my nephew's computer.  This started at least 7-8 months ago and no one at Microsoft was able to help me.  I can not do any updates or get security on my PC.

    I even opened ActiveX and that didn't work.  Verizon said it was a Microsoft issue and hung up on me--nice.  I am switchin to Optimum as soon as I can. 

    I am stuck as I am disabled and this is my only source of computer access.  Any suggesstions??  Please?

     

    Thank you,

     

    Marybeth Malloy

    MBMalloy328@msn.com

    Saturday, January 26, 2008 5:05 AM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Saturday, January 26, 2008 5:37 AM
    Moderator