I was instructed to download the diagnostic tool from the microsoft website and copy the results and come here and paste them on your threads....hopefully you can help thank you!!!
Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Not Activated
Validation Code: 1
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-J8BM6-MXPH6-3R2BW
Windows Product Key Hash: YMRVitCEjlJfwDQfjDvm97FbWA4=
Windows Product ID: 76477-OEM-2111907-00103
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {16D19EF7-6206-4F9D-8C61-7406858F81A3}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{16D19EF7-6206-4F9D-8C61-7406858F81A3}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3R2BW</PKey><PID>76477-OEM-2111907-00103</PID><PIDType>2</PIDType><SID>S-1-5-21-426088699-2713898187-1944891291</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude C610 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="3"/><Date>20030516000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>848B3A07018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Generic</name><model>Generic</model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
