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An unauthorized change was made to windows.
Question
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My computer has a message when i log in saying ' An unauthorized change was made to windows' and the options ' learn more online' or 'close' which logs me out. I tried rebooting but it did not work. I have no access to the start command or my files. Someone please help me, thank you for your time..
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
Windows Product ID: 89572-OEM-7332166-00021
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.002
CSVLK Server: N/A
CSVLK PID: N/A
ID: {3F8A0B87-5F19-4701-B3BF-9029FAAA7F8A}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error: M:20080503150337738-
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389]
File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16525]
File Mismatch: C:\Windows\system32\authz.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\samlib.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\nsi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16438]
File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16643]
File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16609]
File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16609]
File Mismatch: C:\Windows\system32\ole32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16513]
File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\version.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winmm.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6000.16553]
File Mismatch: C:\Windows\system32\regapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16425]
File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\userenv.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16512]
File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16512]
File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]
File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16470]
File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16643]
File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
File Mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16643]
File Mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0]
File Mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16643]
File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386]
File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.16493]
File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
File Mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16643]
File Mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386]
File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16643]
File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\printui.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16609]
File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\hlink.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6000.16386]
File Mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386]
File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16545]
File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16480]
File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16643]
File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\query.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]
File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\scecli.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.16386]
File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386]Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3F8A0B87-5F19-4701-B3BF-9029FAAA7F8A}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-3113874835-544639255-2611736996</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario F500 (GS085PA#UUF) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.19 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070620000000.000000+000</Date></BIOS><HWID>E8303507018400FE</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57348</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 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Answers
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Hello afdw,
In your Diagnostic Report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. Whats more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.
I know of only two ways of resolving this issue
A) Repair Windows using System Restore:
1. Reboot Vista into Safe Mode
2. Go to Control Panel
3. On the left hand side of the Control panel window, Click on "Classic View"
4. Double-click "Backup and Restore Center"
5. On the left hand side of the window, click "Repair Windows using system restore"
6. Put a check in the box that says "Show restore points older than 5 days",7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
8. Click the "Next" button.
9. Reboot back into Normal mode
10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.11a) If there are any Mismatched files listed, then you will need to restore to a point further in the past.
11b) If there are No Mismatched files listed, then your Vista should report as Genuine.Or
B) Reinstall Vista
Before doing Option "B", you may want to go to http://support.microsoft.com for additional support options.
Thank you,
Darin Smith
WGA Forum Manager
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Hi afdw,
I am no Hard Drive expert, so I can't be sure, but considering that my troubleshooting has turned up a corrupted file on the Hard Dive and the fact that Vista is telling you there is some sort of Disk error, points to the possbility that the hard drive maybe malfuctioning in some way.
My only suggestion would be to contact your Warranty Support Provider for your computer (in your case, I believe that would be Hewlett-Packard) or go to http://support.microsoft.com for further support options (note: if the issue is Hardware related, Vista/Microsoft support would not be able to help)
sorry I couldn't be more help,
Darin
All replies
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Hello afdw,
In your Diagnostic Report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. Whats more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.
I know of only two ways of resolving this issue
A) Repair Windows using System Restore:
1. Reboot Vista into Safe Mode
2. Go to Control Panel
3. On the left hand side of the Control panel window, Click on "Classic View"
4. Double-click "Backup and Restore Center"
5. On the left hand side of the window, click "Repair Windows using system restore"
6. Put a check in the box that says "Show restore points older than 5 days",7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
8. Click the "Next" button.
9. Reboot back into Normal mode
10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.11a) If there are any Mismatched files listed, then you will need to restore to a point further in the past.
11b) If there are No Mismatched files listed, then your Vista should report as Genuine.Or
B) Reinstall Vista
Before doing Option "B", you may want to go to http://support.microsoft.com for additional support options.
Thank you,
Darin Smith
WGA Forum Manager
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Hi Darin Smith,
Thank you for your time. But I have tried option A but after selecting the restore point that corresponds to a date before I first experianced this issue, they told me that my disk needed to be checked. I restarted my computer and they said
''Checking file system on C:
The type of file system is NTFS.
Cannot open volume for direct access.
Windows has finished checking the disk
......''
After that, I tried again. But the error that my disk needed to be checked appeared again. Please help.
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Hi afdw,
I am no Hard Drive expert, so I can't be sure, but considering that my troubleshooting has turned up a corrupted file on the Hard Dive and the fact that Vista is telling you there is some sort of Disk error, points to the possbility that the hard drive maybe malfuctioning in some way.
My only suggestion would be to contact your Warranty Support Provider for your computer (in your case, I believe that would be Hewlett-Packard) or go to http://support.microsoft.com for further support options (note: if the issue is Hardware related, Vista/Microsoft support would not be able to help)
sorry I couldn't be more help,
Darin
