Hi Disney,
Are you able to access other PDF content on the same machine? Have you completed any other courses 100% to where you could print a certificate? Just trying to see if the problem is limited to the specific cert, or if it is a general problem. I would like to resolve this for you, and if you have an immediate need for the certificate, send your Name, Course Number, and completion date to
learnmgr@microsoft.com (and add my name for forwarding), and I will create a certificate for you and attach to a return mail.
HTH,
Mike Mulcare
Microsoft Learning
Mike Mulcare
E-learning Product Manager
Microsoft Learning
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