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MS CRM RU11 Installation Error - Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed RRS feed

  • Question

  • I'm attempting to run the Rollup 11 for MS CRM 2011 and I get the following error:

    Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.

    Fatal error occurred during installation.

    Log file

    06:26:48|   Info| CrmAction execution time; InstallDotNet4PU3Update; 00:00:00.0020002

    06:26:48|   Info| CrmAction execution time; RepairMsiFeatureSetToAdvertise; 00:00:00.0320032

    06:26:48|   Info| CrmAction execution time; IdcrlRepairAction; 00:00:00.0020002

    06:27:55|   Info| InstallerException: 1603

    06:27:55|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: Fatal error during installation.

       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)

       at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)

       at Microsoft.Crm.Setup.Common.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

       --- End of inner exception stack trace ---, Error, RetryCancel, Option1

    06:30:12|   Info| InputResult: Retry

    06:30:12|   Info| CrmAction execution time; MspInstallAction; 00:03:24.5304510

    06:31:19|   Info| InstallerException: 1603

    06:31:19|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: Fatal error during installation.

       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)

       at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)

       at Microsoft.Crm.Setup.Common.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

       --- End of inner exception stack trace ---, Error, RetryCancel, Option1

    06:35:29|   Info| InputResult: Cancel

    06:35:29|   Info| CrmAction execution time; MspInstallAction; 00:05:17.1107061

    06:35:29|  Error| Install exception.System.Exception: Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. ---> Microsoft.WindowsInstaller.InstallerException: Fatal error during installation.

       at Microsoft.WindowsInstaller.Installer.ApplyPatch(String patchPackage, String installPackage, InstallType installType, String commandLine)

       at Microsoft.Crm.UpdateWrapper.MspInstallAction.Do(IDictionary parameters)

       at Microsoft.Crm.Setup.Common.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

       --- End of inner exception stack trace ---

       at Microsoft.Crm.Setup.Common.CrmAction.ExecuteAction(CrmAction action, IDictionary parameters, Boolean undo)

       at Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install()

       at Microsoft.Crm.Setup.Common.ComposedInstaller.InvokeInstall(Installer installer, IDictionary stateSaver)

       at Microsoft.Crm.Setup.Common.ComposedInstaller.InternalInstall(IDictionary stateSaver)

       at Microsoft.Crm.Setup.Common.ComposedInstaller.Install(IDictionary stateSaver)

       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)

       at Microsoft.Crm.Setup.Common.SetupBase.ExecuteOperation()

    06:35:29|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.ExecuteOperation

    06:35:29|   Info|  failed.

    06:35:29|   Info|  Setup did not complete successfully.

    Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.

    Fatal error during installation.

     I have CRM in a clustered environment with two servers that have CRM installed and point to the same database and also installed RU 11 on Application server 1 the same instance of CRM. In Application Server 2 I'm getting the Fatal error.

    Any idea?  Many thanks in advance.

     

    Thursday, April 4, 2013 6:22 AM

Answers

  • Hi Azevedo,

    Thanks for your response. :-)

    Finally I found the solution. find the installation steps below.

    1. Download Update Rollup 11

    2. Extract the contents of the UR11 installer by running the following command from a command prompt: a. CRM2011-Server-KB2739504-v2-ENU-amd64.exe /extract

    3. In the extracted contents, look for config.xml

    4. Edit the config.xml file and add REINSTALL=ALL in the <msiexecproperty> element

    5.please unzip the rollup 6 installation zip file, and copy the file server_kb2600640_amd64_1033.msp from the folder to c:\windows\installer\ rename it as 23ab3d16.msp, and then, try to reinstall rollup 11 to see.

    6. Install rollup 11 by running CrmUpdateWrapper.exe

    7. Then, when prompted for the server.msi file, select the RTM version of the file that was extracted to a location of your choice previously.

    Note: If the RTM version of the server.msi is unavailable, you may also extract this file from the UR6 slip streamed build using the /extract command.

    Please backup your organization database and the mscrm_config database firstly.

    Hope this helps.

    • Marked as answer by SUBI_INDIA Friday, April 5, 2013 2:57 AM
    Friday, April 5, 2013 2:57 AM

All replies

  • Hi,

    Did you see this support of Microsoft?

    Hope this helps.
    If i answered your question, please mark the response as an answer and also vote as helpful.


    Pedro Azevedo Crm Specialist 4.0\2011

    Thursday, April 4, 2013 9:20 AM
  • Hi Azevedo,

    Thanks for your response. :-)

    Finally I found the solution. find the installation steps below.

    1. Download Update Rollup 11

    2. Extract the contents of the UR11 installer by running the following command from a command prompt: a. CRM2011-Server-KB2739504-v2-ENU-amd64.exe /extract

    3. In the extracted contents, look for config.xml

    4. Edit the config.xml file and add REINSTALL=ALL in the <msiexecproperty> element

    5.please unzip the rollup 6 installation zip file, and copy the file server_kb2600640_amd64_1033.msp from the folder to c:\windows\installer\ rename it as 23ab3d16.msp, and then, try to reinstall rollup 11 to see.

    6. Install rollup 11 by running CrmUpdateWrapper.exe

    7. Then, when prompted for the server.msi file, select the RTM version of the file that was extracted to a location of your choice previously.

    Note: If the RTM version of the server.msi is unavailable, you may also extract this file from the UR6 slip streamed build using the /extract command.

    Please backup your organization database and the mscrm_config database firstly.

    Hope this helps.

    • Marked as answer by SUBI_INDIA Friday, April 5, 2013 2:57 AM
    Friday, April 5, 2013 2:57 AM