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bonus pack failure RRS feed

  • Question

  • Well I tried to redeem the pack but it failed then I realized I haven't activated windows yet, so I tried again but it just went to the same page saying that my copy of vista isn't geniune so I ran the diagnostic tool and this is what It said

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: 0x0 / 0x0
    Windows Product Key: *****-*****-3MFJQ-999H2-DC7D4
    Windows Product Key Hash: PzOhmBo2XgM1AjyYRX7LQhbm4T4=
    Windows Product ID: 89587-448-4308114-71633
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {B86DF01A-3487-4939-8DAD-4B0AA4712ED6}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B86DF01A-3487-4939-8DAD-4B0AA4712ED6}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DC7D4</PKey><PID>89587-448-4308114-71633</PID><PIDType>5</PIDType><SID>S-1-5-21-4292875121-1473612181-1321657638</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D975XBX_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97510J.86A.0908.2006.0404.1739</Version><SMBIOSVersion major="2" minor="3"/><Date>20060404000000.000000+000</Date></BIOS><HWID>E6323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>3CE5BC230EEB70A</Val><Hash>Jex2haO0SsyQpd4DNMlufMz0RWw=</Hash><Pid>81605-901-8612605-65614</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, July 30, 2007 11:06 PM

Answers

  • Dear danfwu,

    Are you sure you are getting an error stating that your copy of Vista isn't genuine? According to your diagnostic report you are running a genuine version of Vista:

     

    Validation Status: Genuine

     

    If you are getting an error message stating that Vista is non-genuine, please post a question in the Windows Vista Validation Issues (Windows Vista) forum.

     

    Regarding your eligibility for a Bonus Pack, your diagnostic report states that you are running a Retail version of Vista:

     

    Windows License Type: Retail

     

    Did you purchase your machine with Vista pre-installed from a participating system builder? If you are unsure, please see the list of participating system builders at www.localpcbuilder.com/eligible.

     

    Thank you,

    Jenifer

    Tuesday, July 31, 2007 3:46 PM