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Outlook Client Installation Error in CRM Deployment

Question
-
Hi,
I have a problem during the installation of Microsoft Outlook Client.
The “system check” is ok (everything is green, no warnings, no errors). If I
click “Next”, I will get an error. This is a german error, so I have to
translate “The installation aborted because of several errors. If logging is
activated, check the logfile for errors. If it isn’t activated, activate it
an try it again”.
System: Windows XP with Office 2007.
What could be the error? How can I activate these error logging?
Thanks
StefanMonday, January 4, 2010 10:54 AM
Answers
-
Hi,
Sorry, thats an german logfile :)
Calling custom action Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.ActivateAddin
Successfully activated Microsoft Dynamics CRM for Outlook.
Aktion beendet um 12:06:54: ActivateAddin. Rückgabewert 1.
Aktion 12:06:54: SetEditMapiData.
Aktion gestartet um 12:06:54: SetEditMapiData.
Aktion beendet um 12:06:54: SetEditMapiData. Rückgabewert 1.
Aktion 12:06:54: EditMapi.
Aktion gestartet um 12:06:54: EditMapi.
EditMapi:
Aktion beendet um 12:06:54: EditMapi. Rückgabewert 1.
Aktion 12:06:54: SetPerm.
Aktion gestartet um 12:06:54: SetPerm.
Aktion beendet um 12:06:54: SetPerm. Rückgabewert 3.
Aktion beendet um 12:06:54: INSTALL. Rückgabewert 3.
Aktion beendet um 12:06:54: ExecuteAction. Rückgabewert 3.
Aktion 12:06:54: SetupCompleteError.
Aktion gestartet um 12:06:54: SetupCompleteError.
Information 2898. For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
Aktion 12:06:54: SetupCompleteError. Dialog created
Aktion beendet um 12:07:12: SetupCompleteError. Rückgabewert 2.
Aktion beendet um 12:07:12: INSTALL. Rückgabewert 3.
=== Protokollierung beendet: 21.12.2009 12:07:12 ===
I see no problem in the logfile, but I found the error.
The error was the SQL Server Service. This service was not able to (re)start. So, the installation process works well, but the installer was not able to start the sql service.
I solved this issue by deinstall the sql server & reinstall the crm client.
Thanks for your help!
Stefan
- Marked as answer by _Stefan_ Thursday, January 7, 2010 12:40 PM
Thursday, January 7, 2010 12:40 PM
All replies
-
It will be created a log file in c:\Documents and Settings\Application Data\Microsoft\MSCRM\Logs
Also in the Application Log in Event Viewer should be any more informations about it.
My Dynamics CRM Blog: http://bovoweb.blogspot.comMonday, January 4, 2010 11:36 AM -
Thanks for your answer.
No, there is no log. There is no folder in ..\Application Data\Microsoft\.
The Event Viewer contains no errors which are depending on CRM outlook client.
Thanks,
StefanMonday, January 4, 2010 11:56 AM -
Hi Stefan,
in which folder you look for MSCRM?
The right path to the LOG-files is %APPDATA%\MSCRM\logs and %APPDATA% can be in a different location, maybe
C:\Users\username\AppData\Roaming\Microsoft\MSCRM
if you use Roaming Profiles.
See the following artivle for the location of Log-Files:
http://www.msdynamics.de/viewtopic.php?f=56&t=8915&p=43637&hilit=logs#p43637
Viele Grüße
Michael Sulz
axcentro GmbH
MVP für Microsoft Dynamics CRMMonday, January 4, 2010 12:00 PM -
Hi Stefan In windows XP the logs files are in the installer user profile folders i.e: C:\Documents and Settings\user\Application Data\Microsoft\MSCRM\Logs.Monday, January 4, 2010 7:02 PM
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-
Did you search for "Error"? Post the error lines from your log file, maybe we can help you then.
Gruß Carsten Groth http://carstengroth.spaces.live.com- Proposed as answer by Donna EdwardsMVP Wednesday, January 6, 2010 4:58 PM
Tuesday, January 5, 2010 2:55 PM -
Like Carsten says, try to see at the end of file, or search for "Error" or "Warning" in the document. In addition, try to post the event registered in application events(event viewer) when the installation error occurs.
RegardsTuesday, January 5, 2010 7:33 PM -
Hi,
Sorry, thats an german logfile :)
Calling custom action Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.ActivateAddin
Successfully activated Microsoft Dynamics CRM for Outlook.
Aktion beendet um 12:06:54: ActivateAddin. Rückgabewert 1.
Aktion 12:06:54: SetEditMapiData.
Aktion gestartet um 12:06:54: SetEditMapiData.
Aktion beendet um 12:06:54: SetEditMapiData. Rückgabewert 1.
Aktion 12:06:54: EditMapi.
Aktion gestartet um 12:06:54: EditMapi.
EditMapi:
Aktion beendet um 12:06:54: EditMapi. Rückgabewert 1.
Aktion 12:06:54: SetPerm.
Aktion gestartet um 12:06:54: SetPerm.
Aktion beendet um 12:06:54: SetPerm. Rückgabewert 3.
Aktion beendet um 12:06:54: INSTALL. Rückgabewert 3.
Aktion beendet um 12:06:54: ExecuteAction. Rückgabewert 3.
Aktion 12:06:54: SetupCompleteError.
Aktion gestartet um 12:06:54: SetupCompleteError.
Information 2898. For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
Aktion 12:06:54: SetupCompleteError. Dialog created
Aktion beendet um 12:07:12: SetupCompleteError. Rückgabewert 2.
Aktion beendet um 12:07:12: INSTALL. Rückgabewert 3.
=== Protokollierung beendet: 21.12.2009 12:07:12 ===
I see no problem in the logfile, but I found the error.
The error was the SQL Server Service. This service was not able to (re)start. So, the installation process works well, but the installer was not able to start the sql service.
I solved this issue by deinstall the sql server & reinstall the crm client.
Thanks for your help!
Stefan
- Marked as answer by _Stefan_ Thursday, January 7, 2010 12:40 PM
Thursday, January 7, 2010 12:40 PM -
i am also getting the same error. below is the error log(sorry for posting the whole thing).
Can someone tell what is the error here?
18:22:06| Info| === Setup bootstrap logging started 3/8/2010 6:22:06 PM ===
18:22:06| Info| Bootstrap version: 4.0.7333.2138.
18:22:06| Info| User: crmtest5.
18:22:06| Info| Invoked with command line: "C:\ClientLatest\setupclient.exe"
18:22:06| Info| Running C:\ClientLatest\setupclient.exe
18:22:06| Info| is not currently installed.
18:22:06| Info| System Memory: 4025950208 Bytes
18:22:06| Info| No reboot required
18:22:06| Info| Parsing client configuration file for setup parameters.
18:22:11| Info| Initializing COM.
18:22:11| Info| Initialized COM.
18:22:11| Info| Create the job key value BITSLocalTempDir in the registry.18:22:11| Info| Set the job key value BITSLocalTempDir as in the registry.
18:22:11| Info| The file Client.msp has not been downloaded.
18:22:11| Info| Connect to BITS.
18:22:11| Info| Get the job key value BITSLocalTempDir as from the registry.
18:22:11| Info| Open the registry key value BITSLocalTempDir for the download job.
18:22:11| Info| Set the job key value BITSLocalTempDir as C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{0AF55BEB-FDA6-415F-9AC4-5FF5B2DD0198}.
18:22:11| Info| Find/create the local temporary directory C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{0AF55BEB-FDA6-415F-9AC4-5FF5B2DD0198}.
18:22:11| Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
18:22:11| Info| Create the job key value Client.msp in the registry.18:22:11| Info| Set the job key value Client.msp as in the registry.
18:22:11| Info| Create a new job for file Client.msp.
18:22:11| Info| Open the registry key value Client.msp for the download job.
18:22:11| Info| Set the job key value Client.msp as {E770C9E0-CD74-43CD-BA6A-F99D1CE73C64}.
18:22:11| Info| Set the job guid {E770C9E0-CD74-43CD-BA6A-F99D1CE73C64} in the registry.
18:22:11| Info| Add the file Client.msp to the created job.
18:22:11| Info| Set MinimumRetryDelay to: 60 seconds.
18:22:11| Info| Set NoProgressTimeout to: 60 seconds.
18:22:11| Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.
18:22:11| Info| Create the notify interface.
18:22:11| Info| Register notify interface.
18:22:11| Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
18:22:11| Info| | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.18:22:11| Info| Start/resume the download job Client.msp.
18:28:11| Error| Error context : 5.
18:28:11| Error| Job Client.msp encountered the following error:
The operation timed out
18:28:11| Error| Job Client.msp encountered the BG_JOB_STATE_ERROR.18:28:11| Info| The file Client.msp has not been downloaded.
18:28:11| Error| Error on download: 0x 0
18:28:11| Info| Open the registry key value Client.msp for the download job.18:28:11| Info| Set the job key value Client.msp as .
18:28:11| Info| Cancel the download job Client.msp.
18:28:11| Info| Clean up the BITS downloader.
18:28:11| Info| Uninitializing COM.
18:28:11| Info| Uninitialized COM.
18:28:11| Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
18:28:13| Error| File C:\Documents and Settings\crmtest5\Local Settings\Temporary Internet Files\Content.IE5\DU7DVM33\default[3].htm is not a Windows Installer Patch file. (packagevalidator.cpp:CWindowsInstallerPatchPackageValidator::Validate:304).
18:28:13| Info| Expected parameters for patchfile:
Upgrade code - {B9D53805-50DD-4898-8B87-1B2891471F5A}
Product code - {539D63C6-4EF4-4B9E-9926-85053F119171}
ProductLanguage - 1033
BaseVersion - 4.0.7333.2138
18:28:13| Info| Placeholder file found -- no patch available.
18:28:14| Error| File C:\Documents and Settings\crmtest5\Local Settings\Temporary Internet Files\Content.IE5\DU7DVM33\default[3].htm is not a Windows Installer Patch file. (packagevalidator.cpp:CWindowsInstallerPatchPackageValidator::Validate:304).
18:28:14| Info| Expected parameters for patchfile:
Upgrade code - {B9D53805-50DD-4898-8B87-1B2891471F5A}
Product code - {539D63C6-4EF4-4B9E-9926-85053F119171}
ProductLanguage - 1033
BaseVersion - 4.0.7333.2138
18:28:14| Error| The update file is not valid for installation of this application.
18:28:14| Info| Copying installer files to local directory:
18:28:14| Info| Package: C:\ClientLatest\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{9D5D8E53-B3AC-4792-9CC1-85756FB6B19E}" TARGETDIR="C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{9D5D8E53-B3AC-4792-9CC1-85756FB6B19E}" ALLOWRUN=1
18:28:23| Info| Loading bootstrap library C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{9D5D8E53-B3AC-4792-9CC1-85756FB6B19E}\ClientSetup.dll
18:35:22| Info| Mark the local temporary folder as deletion upon reboot.18:35:22| Info| Clean up all the BITS related registry key values.
18:35:22| Info| Closing bootstrap library C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{9D5D8E53-B3AC-4792-9CC1-85756FB6B19E}\ClientSetup.dll
18:35:22| Info| Clean up the BITS downloader.18:35:22| Info| Clean up the BITS downloader.
18:35:22| Info| Clean up the BITS downloader.
18:35:22| Info| === Setup bootstrap logging ended 3/8/2010 6:35:22 PM ===
Info| The file vcredist_x86.exe has not been downloaded.18:28:32| Info| Local package for Microsoft Visual C++ Runtime not found
18:28:32| Info| Failed to find the Visual C++ runtime installation file VcRedist\vcredist_x86.exe.
18:28:32| Info| .NET version found is 3.0.4506.30
18:28:32| Info| IsDotNetInstalled=1
18:28:32| Info| IsInstallerInstalled=1
18:28:32| Info| Windows Installer found is 4.5
18:28:35| Info| IsDrWatsonInstalled=1
18:28:35| Info| The file vcredist_x86.exe has not been downloaded.18:28:35| Info| Local package for Microsoft Visual C++ Runtime not found
18:28:35| Info| Failed to find the Visual C++ runtime installation file VcRedist\vcredist_x86.exe.
18:28:35| Info| .NET version found is 3.0.4506.30
18:28:35| Info| IsDotNetInstalled=1
18:28:35| Info| IsInstallerInstalled=1
18:28:35| Info| Windows Installer found is 4.5
18:28:35| Info| Initializing COM.
18:28:35| Info| Initialized COM.
18:28:35| Info| The file vcredist_x86.exe has not been downloaded.18:28:35| Info| Connect to BITS.
18:28:35| Info| Find/create the local temporary directory C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{0AF55BEB-FDA6-415F-9AC4-5FF5B2DD0198}.
18:28:35| Info| Requesting download of Microsoft Visual C++ Runtime installer from http://go.microsoft.com/fwlink/?LinkId=91355&clcid=0x409.
18:28:35| Info| The file vcredist_x86.exe has not been downloaded.18:28:35| Info| Create the job key value vcredist_x86.exe in the registry.
18:28:35| Info| Set the job key value vcredist_x86.exe as in the registry.
18:28:35| Info| Create a new job for file vcredist_x86.exe.
18:28:35| Info| Open the registry key value vcredist_x86.exe for the download job.
18:28:35| Info| Set the job key value vcredist_x86.exe as {0B18BCC8-BC63-41D9-9E1A-303D801D439B}.
18:28:35| Info| Set the job guid {0B18BCC8-BC63-41D9-9E1A-303D801D439B} in the registry.
18:28:35| Info| Add the file vcredist_x86.exe to the created job.
18:28:36| Info| Set MinimumRetryDelay to: 60 seconds.
18:28:36| Info| Set NoProgressTimeout to: 60 seconds.
18:28:36| Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.
18:28:36| Info| Create the notify interface.
18:28:36| Info| Register notify interface.
18:28:36| Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
18:28:36| Info| | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.18:28:36| Info| Start/resume the download job vcredist_x86.exe.
18:34:36| Error| Error context : 5.
18:34:36| Error| Job vcredist_x86.exe encountered the following error:
The operation timed out
18:34:36| Error| Job vcredist_x86.exe encountered the BG_JOB_STATE_ERROR.18:34:36| Info| The file vcredist_x86.exe has not been downloaded.
18:34:36| Error| Microsoft Visual C++ Runtime did not download successfully. To try again, click Install.
18:34:36| Info| Open the registry key value vcredist_x86.exe for the download job.18:34:36| Info| Set the job key value vcredist_x86.exe as .
18:34:36| Info| Cancel the download job vcredist_x86.exe.
18:34:36| Info| Clean up the BITS downloader.
18:34:36| Info| Uninitializing COM.
18:34:36| Info| Uninitialized COM.
18:34:36| Info| Requesting download of Microsoft Visual C++ Runtime installer from http://go.microsoft.com/fwlink/?LinkId=91355&clcid=0x409.
18:34:36| Info| Microsoft Visual C++ Runtime downloaded to C:\Documents and Settings\crmtest5\Local Settings\Temporary Internet Files\Content.IE5\5K1HGWG9\vcredist_x86[1].exe
18:34:36| Info| Installer path for Microsoft Visual C++ Runtime set to C:\Documents and Settings\crmtest5\Local Settings\Temporary Internet Files\Content.IE5\5K1HGWG9\vcredist_x86[1].exe
18:34:36| Info| Installing Microsoft Visual C++ Runtime
18:35:22| Info| Installation of Microsoft Visual C++ Runtime has completed. Exit code: 0. Result: Version installed: 8.0
18:35:22| Info| GetSIDOfLoggedOnUser: Starting
18:35:22| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
18:35:22| Info| GetSIDOfLoggedOnUser: error happened==1314
18:35:22| Info| === Setup bootstrap logging ended 3/8/2010 6:35:22 PM ===
=== Logging started: 3/8/2010 18:35:23 ===
Action 18:35:23: INSTALL.
Action start 18:35:23: INSTALL.
Action 18:35:23: AppSearch. Searching for installed applications
Action start 18:35:23: AppSearch.
AppSearch: Property: RVS_RCOFFLINE, Signature: RegSearch4
AppSearch: Property: OUTLOOKFILE, Signature: InstalledOutlookFile
AppSearch: Property: FRAMEWORKROOT, Signature: FrameworkDir
AppSearch: Property: ASPNETVERSION, Signature: AspNetDir
AppSearch: Property: NETINSTALLPATH, Signature: NetInstPath
AppSearch: Property: MAPISVCFILE, Signature: MapiD
AppSearch: Property: WINMAPISVCFILE, Signature: WMapiD
AppSearch: Property: MAPI32DIR, Signature: Mapi32D
AppSearch: Property: WINMAPI32DIR, Signature: WMapi32D
AppSearch: Property: UNINSTALLLAPTOP, Signature: LaptopUninstall
AppSearch: Property: INSTALLEDDIRECTORY, Signature: InstalledDir
Action ended 18:35:23: AppSearch. Return value 1.
Action 18:35:23: LaunchConditions. Evaluating launch conditions
Action start 18:35:23: LaunchConditions.
Action ended 18:35:23: LaunchConditions. Return value 1.
Action 18:35:23: SetupProgress.
Action start 18:35:23: SetupProgress.
Info 2898. For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Info 2898. For MSSansBold8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
DEBUG: Error 2888: Executing the Binary view failed
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: Binary, ,
Action 18:35:23: SetupProgress. Dialog created
Action ended 18:35:23: SetupProgress. Return value 1.
Action 18:35:23: FindRelatedProducts. Searching for related applications
Action start 18:35:23: FindRelatedProducts.
Action ended 18:35:23: FindRelatedProducts. Return value 1.
Action 18:35:23: ValidateProductID.
Action start 18:35:23: ValidateProductID.
Action ended 18:35:23: ValidateProductID. Return value 1.
Action 18:35:23: CostInitialize. Computing space requirements
Action start 18:35:23: CostInitialize.
Action ended 18:35:23: CostInitialize. Return value 1.
Action 18:35:23: FileCost. Computing space requirements
Action start 18:35:23: FileCost.
Action ended 18:35:23: FileCost. Return value 1.
Action 18:35:23: CostFinalize. Computing space requirements
Action start 18:35:23: CostFinalize.
Action ended 18:35:23: CostFinalize. Return value 1.
Action 18:35:23: MigrateFeatureStates. Migrating feature states from related applications
Action start 18:35:23: MigrateFeatureStates.
Action ended 18:35:23: MigrateFeatureStates. Return value 0.
Action 18:35:23: ExecuteAction.
Action start 18:35:23: ExecuteAction.
Action 17:35:24: INSTALL.
Action start 17:35:24: INSTALL.
Action 17:35:24: AppSearch. Searching for installed applications
Action start 17:35:24: AppSearch.
Action ended 17:35:24: AppSearch. Return value 0.
Action 17:35:24: LaunchConditions. Evaluating launch conditions
Action start 17:35:24: LaunchConditions.
Action ended 17:35:24: LaunchConditions. Return value 1.
Action 17:35:24: FindRelatedProducts. Searching for related applications
Action start 17:35:24: FindRelatedProducts.
Action ended 17:35:24: FindRelatedProducts. Return value 0.
Action 17:35:24: ValidateProductID.
Action start 17:35:24: ValidateProductID.
Action ended 17:35:24: ValidateProductID. Return value 1.
Action 17:35:24: CostInitialize. Computing space requirements
Action start 17:35:24: CostInitialize.
Action ended 17:35:24: CostInitialize. Return value 1.
Action 17:35:24: SetIsDesktopClient.
Action start 17:35:24: SetIsDesktopClient.
Action ended 17:35:24: SetIsDesktopClient. Return value 1.
Action 17:35:24: ResolveSource.
Action start 17:35:24: ResolveSource.
Action ended 17:35:24: ResolveSource. Return value 1.
Action 17:35:24: SetIsLightClient.
Action start 17:35:24: SetIsLightClient.
Action ended 17:35:24: SetIsLightClient. Return value 1.
Action 17:35:24: FileCost. Computing space requirements
Action start 17:35:24: FileCost.
Action ended 17:35:24: FileCost. Return value 1.
Action 17:35:24: SetMapiPath.
Action start 17:35:24: SetMapiPath.
Action ended 17:35:24: SetMapiPath. Return value 3.
Action ended 17:35:24: INSTALL. Return value 3.
Action ended 18:35:24: ExecuteAction. Return value 3.
Action 18:35:24: SetupCompleteError.
Action start 18:35:24: SetupCompleteError.
Info 2898. For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
Action 18:35:24: SetupCompleteError. Dialog created
Action ended 18:35:27: SetupCompleteError. Return value 2.
Action ended 18:35:27: INSTALL. Return value 3.
=== Logging stopped: 3/8/2010 18:35:27 ===
MSI (c) (5C:24) [18:35:27:607]: Product: Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook -- Installation failed.MSI (c) (5C:24) [18:35:27:622]: Windows Installer installed the product. Product Name: Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook. Product Version: 4.0.7333.3. Product Language: 1033. Installation success or error status: 1603.
NaitikMonday, March 8, 2010 11:37 PM -
I have the same. You fixed the problem ?Friday, February 17, 2012 2:52 PM