locked
Outlook Client Installation Error in CRM Deployment RRS feed

  • Question

  • Hi,

    I have a problem during the installation of Microsoft Outlook Client.
    The “system check” is ok (everything is green, no warnings, no errors). If I
    click “Next”, I will get an error. This is a german error, so I have to
    translate “The installation aborted because of several errors. If logging is
    activated, check the logfile for errors. If it isn’t activated, activate it
    an try it again”.

    System: Windows XP with Office 2007.

    What could be the error? How can I activate these error logging?

    Thanks
    Stefan
    Monday, January 4, 2010 10:54 AM

Answers

  • Hi,

    Sorry, thats an german logfile :)

    Calling custom action Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.ActivateAddin
    Successfully activated Microsoft Dynamics CRM for Outlook.
    Aktion beendet um 12:06:54: ActivateAddin. Rückgabewert 1.
    Aktion 12:06:54: SetEditMapiData.
    Aktion gestartet um 12:06:54: SetEditMapiData.
    Aktion beendet um 12:06:54: SetEditMapiData. Rückgabewert 1.
    Aktion 12:06:54: EditMapi.
    Aktion gestartet um 12:06:54: EditMapi.
    EditMapi:
    Aktion beendet um 12:06:54: EditMapi. Rückgabewert 1.
    Aktion 12:06:54: SetPerm.
    Aktion gestartet um 12:06:54: SetPerm.
    Aktion beendet um 12:06:54: SetPerm. Rückgabewert 3.
    Aktion beendet um 12:06:54: INSTALL. Rückgabewert 3.
    Aktion beendet um 12:06:54: ExecuteAction. Rückgabewert 3.
    Aktion 12:06:54: SetupCompleteError.
    Aktion gestartet um 12:06:54: SetupCompleteError.
    Information 2898. For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
    Aktion 12:06:54: SetupCompleteError. Dialog created
    Aktion beendet um 12:07:12: SetupCompleteError. Rückgabewert 2.
    Aktion beendet um 12:07:12: INSTALL. Rückgabewert 3.
    === Protokollierung beendet: 21.12.2009  12:07:12 ===

    I see no problem in the logfile, but I found the error.
    The error was the SQL Server Service. This service was not able to (re)start. So, the installation process works well, but the installer was not able to start the sql service.
    I solved this issue by deinstall the sql server & reinstall the crm client.

    Thanks for your help!
    Stefan

    • Marked as answer by _Stefan_ Thursday, January 7, 2010 12:40 PM
    Thursday, January 7, 2010 12:40 PM

All replies

  • It will be created a log file in c:\Documents and Settings\Application Data\Microsoft\MSCRM\Logs
    Also in the Application Log in Event Viewer should be any more informations about it.
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Monday, January 4, 2010 11:36 AM
  • Thanks for your answer.
    No, there is no log. There is no folder in ..\Application Data\Microsoft\.
    The Event Viewer contains no errors which are depending on CRM outlook client.

    Thanks,
    Stefan
    Monday, January 4, 2010 11:56 AM
  • Hi Stefan,

    in which folder you look for MSCRM?

    The right path to the LOG-files is %APPDATA%\MSCRM\logs and %APPDATA% can be in a different location, maybe
    C:\Users\username\AppData\Roaming\Microsoft\MSCRM
    if you use Roaming Profiles.

    See the following artivle for the location of Log-Files:
    http://www.msdynamics.de/viewtopic.php?f=56&t=8915&p=43637&hilit=logs#p43637
    Viele Grüße

    Michael Sulz
    axcentro GmbH
    MVP für Microsoft Dynamics CRM
    Monday, January 4, 2010 12:00 PM
  • Hi Stefan In windows XP the logs files are in the installer user profile folders i.e: C:\Documents and Settings\user\Application Data\Microsoft\MSCRM\Logs.
    Monday, January 4, 2010 7:02 PM
  • Hi,

    thanks, I found it.
    It the crm40setup.log, correct?
    I can see various steps and whether it was correct or not. But there is no information why a step failed. Or I cannot see an information. :)

    Thanks,
    Stefan
    Tuesday, January 5, 2010 8:27 AM
  • Did you search for "Error"? Post the error lines from your log file, maybe we can help you then.
    Gruß Carsten Groth http://carstengroth.spaces.live.com
    Tuesday, January 5, 2010 2:55 PM
  • Like Carsten says, try to see at the end of file, or search for "Error" or "Warning" in the document. In addition, try to post the event registered in application events(event viewer) when the installation error occurs.

    Regards
    Tuesday, January 5, 2010 7:33 PM
  • Hi,

    Sorry, thats an german logfile :)

    Calling custom action Microsoft.Crm.Setup.Client!Microsoft.Crm.Setup.Client.ClientSetup.ActivateAddin
    Successfully activated Microsoft Dynamics CRM for Outlook.
    Aktion beendet um 12:06:54: ActivateAddin. Rückgabewert 1.
    Aktion 12:06:54: SetEditMapiData.
    Aktion gestartet um 12:06:54: SetEditMapiData.
    Aktion beendet um 12:06:54: SetEditMapiData. Rückgabewert 1.
    Aktion 12:06:54: EditMapi.
    Aktion gestartet um 12:06:54: EditMapi.
    EditMapi:
    Aktion beendet um 12:06:54: EditMapi. Rückgabewert 1.
    Aktion 12:06:54: SetPerm.
    Aktion gestartet um 12:06:54: SetPerm.
    Aktion beendet um 12:06:54: SetPerm. Rückgabewert 3.
    Aktion beendet um 12:06:54: INSTALL. Rückgabewert 3.
    Aktion beendet um 12:06:54: ExecuteAction. Rückgabewert 3.
    Aktion 12:06:54: SetupCompleteError.
    Aktion gestartet um 12:06:54: SetupCompleteError.
    Information 2898. For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
    Aktion 12:06:54: SetupCompleteError. Dialog created
    Aktion beendet um 12:07:12: SetupCompleteError. Rückgabewert 2.
    Aktion beendet um 12:07:12: INSTALL. Rückgabewert 3.
    === Protokollierung beendet: 21.12.2009  12:07:12 ===

    I see no problem in the logfile, but I found the error.
    The error was the SQL Server Service. This service was not able to (re)start. So, the installation process works well, but the installer was not able to start the sql service.
    I solved this issue by deinstall the sql server & reinstall the crm client.

    Thanks for your help!
    Stefan

    • Marked as answer by _Stefan_ Thursday, January 7, 2010 12:40 PM
    Thursday, January 7, 2010 12:40 PM
  • i am also getting the same error. below is the error log(sorry for posting the whole thing).
    Can someone tell what is the error here?

    18:22:06|   Info| === Setup bootstrap logging started 3/8/2010 6:22:06 PM ===
    18:22:06|   Info| Bootstrap version: 4.0.7333.2138.
    18:22:06|   Info| User: crmtest5.
    18:22:06|   Info| Invoked with command line: "C:\ClientLatest\setupclient.exe"
    18:22:06|   Info| Running C:\ClientLatest\setupclient.exe
    18:22:06|   Info|  is not currently installed.
    18:22:06|   Info| System Memory: 4025950208 Bytes
    18:22:06|   Info| No reboot required
    18:22:06|   Info| Parsing client configuration file for setup parameters.
    18:22:11|   Info| Initializing COM.
    18:22:11|   Info| Initialized COM.
    18:22:11|   Info| Create the job key value BITSLocalTempDir in the registry.

    18:22:11|   Info| Set the job key value BITSLocalTempDir as  in the registry.

    18:22:11|   Info| The file Client.msp has not been downloaded.

    18:22:11|   Info| Connect to BITS.

    18:22:11|   Info| Get the job key value BITSLocalTempDir as  from the registry.

    18:22:11|   Info| Open the registry key value BITSLocalTempDir for the download job.

    18:22:11|   Info| Set the job key value BITSLocalTempDir as C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{0AF55BEB-FDA6-415F-9AC4-5FF5B2DD0198}.

    18:22:11|   Info| Find/create the local temporary directory C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{0AF55BEB-FDA6-415F-9AC4-5FF5B2DD0198}.

    18:22:11|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    18:22:11|   Info| Create the job key value Client.msp in the registry.

    18:22:11|   Info| Set the job key value Client.msp as  in the registry.

    18:22:11|   Info| Create a new job for file Client.msp.

    18:22:11|   Info| Open the registry key value Client.msp for the download job.

    18:22:11|   Info| Set the job key value Client.msp as {E770C9E0-CD74-43CD-BA6A-F99D1CE73C64}.

    18:22:11|   Info| Set the job guid {E770C9E0-CD74-43CD-BA6A-F99D1CE73C64} in the registry.

    18:22:11|   Info| Add the file Client.msp to the created job.

    18:22:11|   Info| Set MinimumRetryDelay to: 60 seconds.

    18:22:11|   Info| Set NoProgressTimeout to: 60 seconds.

    18:22:11|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    18:22:11|   Info| Create the notify interface.

    18:22:11|   Info| Register notify interface.

    18:22:11|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    18:22:11|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    18:22:11|   Info| Start/resume the download job Client.msp.

    18:28:11|  Error| Error context : 5.

    18:28:11|  Error| Job Client.msp encountered the following error:
     The operation timed out


    18:28:11|  Error| Job Client.msp encountered the BG_JOB_STATE_ERROR.

    18:28:11|   Info| The file Client.msp has not been downloaded.

    18:28:11|  Error| Error on download:  0x       0
    18:28:11|   Info| Open the registry key value Client.msp for the download job.

    18:28:11|   Info| Set the job key value Client.msp as .

    18:28:11|   Info| Cancel the download job Client.msp.

    18:28:11|   Info| Clean up the BITS downloader.

    18:28:11|   Info| Uninitializing COM.
    18:28:11|   Info| Uninitialized COM.
    18:28:11|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    18:28:13|  Error| File C:\Documents and Settings\crmtest5\Local Settings\Temporary Internet Files\Content.IE5\DU7DVM33\default[3].htm is not a Windows Installer Patch file. (packagevalidator.cpp:CWindowsInstallerPatchPackageValidator::Validate:304).
    18:28:13|   Info| Expected parameters for patchfile:
      Upgrade code - {B9D53805-50DD-4898-8B87-1B2891471F5A}
      Product code - {539D63C6-4EF4-4B9E-9926-85053F119171}
      ProductLanguage - 1033
      BaseVersion - 4.0.7333.2138
    18:28:13|   Info| Placeholder file found -- no patch available.
    18:28:14|  Error| File C:\Documents and Settings\crmtest5\Local Settings\Temporary Internet Files\Content.IE5\DU7DVM33\default[3].htm is not a Windows Installer Patch file. (packagevalidator.cpp:CWindowsInstallerPatchPackageValidator::Validate:304).
    18:28:14|   Info| Expected parameters for patchfile:
      Upgrade code - {B9D53805-50DD-4898-8B87-1B2891471F5A}
      Product code - {539D63C6-4EF4-4B9E-9926-85053F119171}
      ProductLanguage - 1033
      BaseVersion - 4.0.7333.2138
    18:28:14|  Error| The update file is not valid for installation of this application.
    18:28:14|   Info| Copying installer files to local directory: 
    18:28:14|   Info| Package: C:\ClientLatest\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{9D5D8E53-B3AC-4792-9CC1-85756FB6B19E}" TARGETDIR="C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{9D5D8E53-B3AC-4792-9CC1-85756FB6B19E}" ALLOWRUN=1
    18:28:23|   Info| Loading bootstrap library C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{9D5D8E53-B3AC-4792-9CC1-85756FB6B19E}\ClientSetup.dll
    18:35:22|   Info| Mark the local temporary folder as deletion upon reboot.

    18:35:22|   Info| Clean up all the BITS related registry key values.

    18:35:22|   Info| Closing bootstrap library C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{9D5D8E53-B3AC-4792-9CC1-85756FB6B19E}\ClientSetup.dll
    18:35:22|   Info| Clean up the BITS downloader.

    18:35:22|   Info| Clean up the BITS downloader.

    18:35:22|   Info| Clean up the BITS downloader.

    18:35:22|   Info| === Setup bootstrap logging ended 3/8/2010 6:35:22 PM ===
       Info| The file vcredist_x86.exe has not been downloaded.

    18:28:32|   Info| Local package for Microsoft Visual C++ Runtime not found
    18:28:32|   Info| Failed to find the Visual C++ runtime installation file VcRedist\vcredist_x86.exe.
    18:28:32|   Info| .NET version found is 3.0.4506.30
    18:28:32|   Info| IsDotNetInstalled=1
    18:28:32|   Info| IsInstallerInstalled=1
    18:28:32|   Info| Windows Installer found is 4.5
    18:28:35|   Info| IsDrWatsonInstalled=1
    18:28:35|   Info| The file vcredist_x86.exe has not been downloaded.

    18:28:35|   Info| Local package for Microsoft Visual C++ Runtime not found
    18:28:35|   Info| Failed to find the Visual C++ runtime installation file VcRedist\vcredist_x86.exe.
    18:28:35|   Info| .NET version found is 3.0.4506.30
    18:28:35|   Info| IsDotNetInstalled=1
    18:28:35|   Info| IsInstallerInstalled=1
    18:28:35|   Info| Windows Installer found is 4.5
    18:28:35|   Info| Initializing COM.
    18:28:35|   Info| Initialized COM.
    18:28:35|   Info| The file vcredist_x86.exe has not been downloaded.

    18:28:35|   Info| Connect to BITS.

    18:28:35|   Info| Find/create the local temporary directory C:\DOCUME~1\crmtest5\LOCALS~1\Temp\1\MSCRM_{0AF55BEB-FDA6-415F-9AC4-5FF5B2DD0198}.

    18:28:35|   Info| Requesting download of Microsoft Visual C++ Runtime installer from http://go.microsoft.com/fwlink/?LinkId=91355&clcid=0x409.
    18:28:35|   Info| The file vcredist_x86.exe has not been downloaded.

    18:28:35|   Info| Create the job key value vcredist_x86.exe in the registry.

    18:28:35|   Info| Set the job key value vcredist_x86.exe as  in the registry.

    18:28:35|   Info| Create a new job for file vcredist_x86.exe.

    18:28:35|   Info| Open the registry key value vcredist_x86.exe for the download job.

    18:28:35|   Info| Set the job key value vcredist_x86.exe as {0B18BCC8-BC63-41D9-9E1A-303D801D439B}.

    18:28:35|   Info| Set the job guid {0B18BCC8-BC63-41D9-9E1A-303D801D439B} in the registry.

    18:28:35|   Info| Add the file vcredist_x86.exe to the created job.

    18:28:36|   Info| Set MinimumRetryDelay to: 60 seconds.

    18:28:36|   Info| Set NoProgressTimeout to: 60 seconds.

    18:28:36|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    18:28:36|   Info| Create the notify interface.

    18:28:36|   Info| Register notify interface.

    18:28:36|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    18:28:36|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    18:28:36|   Info| Start/resume the download job vcredist_x86.exe.

    18:34:36|  Error| Error context : 5.

    18:34:36|  Error| Job vcredist_x86.exe encountered the following error:
     The operation timed out


    18:34:36|  Error| Job vcredist_x86.exe encountered the BG_JOB_STATE_ERROR.

    18:34:36|   Info| The file vcredist_x86.exe has not been downloaded.

    18:34:36|  Error| Microsoft Visual C++ Runtime did not download successfully.  To try again, click Install.
    18:34:36|   Info| Open the registry key value vcredist_x86.exe for the download job.

    18:34:36|   Info| Set the job key value vcredist_x86.exe as .

    18:34:36|   Info| Cancel the download job vcredist_x86.exe.

    18:34:36|   Info| Clean up the BITS downloader.

    18:34:36|   Info| Uninitializing COM.
    18:34:36|   Info| Uninitialized COM.
    18:34:36|   Info| Requesting download of Microsoft Visual C++ Runtime installer from http://go.microsoft.com/fwlink/?LinkId=91355&clcid=0x409.
    18:34:36|   Info| Microsoft Visual C++ Runtime downloaded to C:\Documents and Settings\crmtest5\Local Settings\Temporary Internet Files\Content.IE5\5K1HGWG9\vcredist_x86[1].exe
    18:34:36|   Info| Installer path for Microsoft Visual C++ Runtime set to C:\Documents and Settings\crmtest5\Local Settings\Temporary Internet Files\Content.IE5\5K1HGWG9\vcredist_x86[1].exe
    18:34:36|   Info| Installing Microsoft Visual C++ Runtime
    18:35:22|   Info| Installation of Microsoft Visual C++ Runtime has completed. Exit code: 0. Result: Version installed: 8.0
    18:35:22|   Info| GetSIDOfLoggedOnUser: Starting
    18:35:22|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    18:35:22|   Info| GetSIDOfLoggedOnUser: error happened==1314
    18:35:22|   Info| === Setup bootstrap logging ended 3/8/2010 6:35:22 PM ===
    === Logging started: 3/8/2010  18:35:23 ===
    Action 18:35:23: INSTALL.
    Action start 18:35:23: INSTALL.
    Action 18:35:23: AppSearch. Searching for installed applications
    Action start 18:35:23: AppSearch.
    AppSearch: Property: RVS_RCOFFLINE, Signature: RegSearch4
    AppSearch: Property: OUTLOOKFILE, Signature: InstalledOutlookFile
    AppSearch: Property: FRAMEWORKROOT, Signature: FrameworkDir
    AppSearch: Property: ASPNETVERSION, Signature: AspNetDir
    AppSearch: Property: NETINSTALLPATH, Signature: NetInstPath
    AppSearch: Property: MAPISVCFILE, Signature: MapiD
    AppSearch: Property: WINMAPISVCFILE, Signature: WMapiD
    AppSearch: Property: MAPI32DIR, Signature: Mapi32D
    AppSearch: Property: WINMAPI32DIR, Signature: WMapi32D
    AppSearch: Property: UNINSTALLLAPTOP, Signature: LaptopUninstall
    AppSearch: Property: INSTALLEDDIRECTORY, Signature: InstalledDir
    Action ended 18:35:23: AppSearch. Return value 1.
    Action 18:35:23: LaunchConditions. Evaluating launch conditions
    Action start 18:35:23: LaunchConditions.
    Action ended 18:35:23: LaunchConditions. Return value 1.
    Action 18:35:23: SetupProgress.
    Action start 18:35:23: SetupProgress.
    Info 2898. For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
    Info 2898. For MSSansBold8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
    DEBUG: Error 2888:  Executing the Binary view failed
    The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2888. The arguments are: Binary, ,
    Action 18:35:23: SetupProgress. Dialog created
    Action ended 18:35:23: SetupProgress. Return value 1.
    Action 18:35:23: FindRelatedProducts. Searching for related applications
    Action start 18:35:23: FindRelatedProducts.
    Action ended 18:35:23: FindRelatedProducts. Return value 1.
    Action 18:35:23: ValidateProductID.
    Action start 18:35:23: ValidateProductID.
    Action ended 18:35:23: ValidateProductID. Return value 1.
    Action 18:35:23: CostInitialize. Computing space requirements
    Action start 18:35:23: CostInitialize.
    Action ended 18:35:23: CostInitialize. Return value 1.
    Action 18:35:23: FileCost. Computing space requirements
    Action start 18:35:23: FileCost.
    Action ended 18:35:23: FileCost. Return value 1.
    Action 18:35:23: CostFinalize. Computing space requirements
    Action start 18:35:23: CostFinalize.
    Action ended 18:35:23: CostFinalize. Return value 1.
    Action 18:35:23: MigrateFeatureStates. Migrating feature states from related applications
    Action start 18:35:23: MigrateFeatureStates.
    Action ended 18:35:23: MigrateFeatureStates. Return value 0.
    Action 18:35:23: ExecuteAction.
    Action start 18:35:23: ExecuteAction.
    Action 17:35:24: INSTALL.
    Action start 17:35:24: INSTALL.
    Action 17:35:24: AppSearch. Searching for installed applications
    Action start 17:35:24: AppSearch.
    Action ended 17:35:24: AppSearch. Return value 0.
    Action 17:35:24: LaunchConditions. Evaluating launch conditions
    Action start 17:35:24: LaunchConditions.
    Action ended 17:35:24: LaunchConditions. Return value 1.
    Action 17:35:24: FindRelatedProducts. Searching for related applications
    Action start 17:35:24: FindRelatedProducts.
    Action ended 17:35:24: FindRelatedProducts. Return value 0.
    Action 17:35:24: ValidateProductID.
    Action start 17:35:24: ValidateProductID.
    Action ended 17:35:24: ValidateProductID. Return value 1.
    Action 17:35:24: CostInitialize. Computing space requirements
    Action start 17:35:24: CostInitialize.
    Action ended 17:35:24: CostInitialize. Return value 1.
    Action 17:35:24: SetIsDesktopClient.
    Action start 17:35:24: SetIsDesktopClient.
    Action ended 17:35:24: SetIsDesktopClient. Return value 1.
    Action 17:35:24: ResolveSource.
    Action start 17:35:24: ResolveSource.
    Action ended 17:35:24: ResolveSource. Return value 1.
    Action 17:35:24: SetIsLightClient.
    Action start 17:35:24: SetIsLightClient.
    Action ended 17:35:24: SetIsLightClient. Return value 1.
    Action 17:35:24: FileCost. Computing space requirements
    Action start 17:35:24: FileCost.
    Action ended 17:35:24: FileCost. Return value 1.
    Action 17:35:24: SetMapiPath.
    Action start 17:35:24: SetMapiPath.
    Action ended 17:35:24: SetMapiPath. Return value 3.
    Action ended 17:35:24: INSTALL. Return value 3.
    Action ended 18:35:24: ExecuteAction. Return value 3.
    Action 18:35:24: SetupCompleteError.
    Action start 18:35:24: SetupCompleteError.
    Info 2898. For TahomaBold10 textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
    Action 18:35:24: SetupCompleteError. Dialog created
    Action ended 18:35:27: SetupCompleteError. Return value 2.
    Action ended 18:35:27: INSTALL. Return value 3.
    === Logging stopped: 3/8/2010  18:35:27 ===
    MSI (c) (5C:24) [18:35:27:607]: Product: Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook -- Installation failed.

    MSI (c) (5C:24) [18:35:27:622]: Windows Installer installed the product. Product Name: Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook. Product Version: 4.0.7333.3. Product Language: 1033. Installation success or error status: 1603.

     


    Naitik
    Monday, March 8, 2010 11:37 PM
  • I have the same. You fixed the problem ?
    Friday, February 17, 2012 2:52 PM