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CANNOT INSTALL WINDOWS LIVE ONE CARE FREE TRIAL

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I KEEP GETTING A MESSAGE SAYING INSTALLATION CANNOT CONTINUE.

NETWORKS PROBLEMS ARE PREVENTING WINDOWS LIVE ONE CARE INSTALLATION FROM CONTINUING AT THIS TIME, PLEASE CHECK YOUR NETWORK CONNECTION AND TRY AGAIN. IF THE PROBLEM STILL OCCURS, CLICK GET HELP.

ERROR ID:0014-80072EFD

WHAT DOES THAT MEAN AND HOW CAN I CONTINUE WITH THE INSTALLATION OF THE FREE TRIAL?

THANK YOU

Wednesday, November 26, 2008 9:04 AM

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0014 is a network error. It can mean that there is a temporary problem on the server side causing you to be unable to download the file list for install or it could be a problem on your PC with something blocking the download.

See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

If you are still unable to install, please contact support.

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Wednesday, November 26, 2008 1:14 PM

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