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Product key is invalid; diagnostic test? RRS feed

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    I've seen that everyone who has run a diagnostic test has had varied replies for their "invalid" product keys. How do I run a diagnostic test, and copy it to post? I'd like to have a reason for my "invalid" response upon entering my product key.
    Tuesday, September 13, 2011 6:53 PM

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    Okay.  What's going on is you are apparently attempting to enter a Windows operating system product key in a Microsoft Office application (Word).  This is not going to work since you need a product key for Microsoft Office 2007 or Microsoft Word 2007.  If you never had a product key for Microsoft Office 2007 or Word, you likely had just a trial version and now you'll need to purchase one.  And since Microsoft Office 2007 is no longer sold, you can purchase Microsoft Office 2010 directly from the Microsoft Store.

    Please review: Invalid product key type errors occur in Microsoft Office 2007

    Carey Frisch

    Wednesday, September 14, 2011 1:49 AM
    Moderator

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    Please download and run the   Microsoft Genuine Advantage Diagnostics Tool.

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post. 

     Thank you!

    Carey Frisch
    Tuesday, September 13, 2011 8:30 PM
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    The copy button is not working... this is just another reason why I prefer Macs. I have a sticker on the bottom of my computer; I've entered it into the Product key- It should work!! These unessessary runarounds are so obnoxious.
    Tuesday, September 13, 2011 9:35 PM
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    Can you explain exactly how the Copy button isn't working?

    If when you click the copy button, you get an error, that error means a log file (which we do not use) was unable to be created, the Copy function still happened, just come to this thread, create a new post and Paste.

     

    I would also like to point out that Apple also has support forums https://discussions.apple.com/community/desktop_computers/imac_intel

     

    Thank you,

    Darin MS
    Tuesday, September 13, 2011 9:59 PM
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    I click on the copy button; it highlights for a moment, and then clears. I then came to this thread to paste but when I right-click, I am not offered the option to "paste." Unless theres some other way to paste, and everything I learned in school is insignifigant.

     

    Also, Apple's help forums have solved any issues I've come across, thanks. I'm just stating my opinion.

    Tuesday, September 13, 2011 10:25 PM
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    After clicking the Copy button, create a reply to this thread, then simultaneously press the CTRL and V keys on your keyboard to paste.
    Carey Frisch
    Tuesday, September 13, 2011 10:59 PM
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    Still didnt work.
    Tuesday, September 13, 2011 11:18 PM
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    Are you trying to enter a product key for Windows Vista?  Are you in the process of installing Windows Vista?
    Carey Frisch
    Tuesday, September 13, 2011 11:52 PM
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    No. I just wanted to use Microsoft Word. It asked for a product key, so I read it off the sticker on the Microsoft sticker on the bottom of my laptop. I've entered it three times, still without success. Its a simple process: Open Word. Enter product key. Be done with it. It shouldn't be this hard. It'll be okay.. I'm going to just pay exuberant prices at an office supply store to help me. Thanks.
    Wednesday, September 14, 2011 12:29 AM
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    And its not Vista- its Word 2007
    Wednesday, September 14, 2011 12:31 AM
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    Okay.  What's going on is you are apparently attempting to enter a Windows operating system product key in a Microsoft Office application (Word).  This is not going to work since you need a product key for Microsoft Office 2007 or Microsoft Word 2007.  If you never had a product key for Microsoft Office 2007 or Word, you likely had just a trial version and now you'll need to purchase one.  And since Microsoft Office 2007 is no longer sold, you can purchase Microsoft Office 2010 directly from the Microsoft Store.

    Please review: Invalid product key type errors occur in Microsoft Office 2007

    Carey Frisch

    Wednesday, September 14, 2011 1:49 AM
    Moderator