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This copy of windows is not genuine. But it is. RRS feed

  • Question

  • Hi,

    Please assist.  I am with the microsoft partner program through which we have obtained licenses for certain products.  I installed Windows 7 on the development pc months ago  and has been working until about yesterday when it popped up with a message saying that the version is not genuine.

    How can this be corrected? I have included additional information below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-CWW38
    Windows Product Key Hash: hqbYwv1lti3ueONYf9uqYdqG0zc=
    Windows Product ID: 55041-049-9181504-86510
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004
    ID: {E7EF55BF-F6AE-415D-8881-897F86F6558E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Access 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E7EF55BF-F6AE-415D-8881-897F86F6558E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-049-9181504-86510</PID><PIDType>6</PIDType><SID>S-1-5-21-1955771533-2061626685-2670467437</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0501   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080115000000.000000+000</Date></BIOS><HWID>47B83607018400FA</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0015-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2007</Name><Ver>12</Ver><Val>8660C3DA450B586</Val><Hash>ucLjvoalxdCJJ/sYxQjn51KQJRU=</Hash><Pid>89384-707-0169714-63289</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>368A8AB04EF1EAE</Val><Hash>xxmsQm18UumuXdkTbqR5QBq4xzM=</Hash><Pid>89388-855-2316045-65085</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>AE631AA96B92EAE</Val><Hash>h3ORmmEDlGICuqoJ30NOEtFEVMU=</Hash><Pid>89405-855-0501886-63748</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:20:2011 17:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIABAABAAEAAgABAAAAAwABAAEA6GHeaWIj+5La+lqrvsEAou78EqP+rI3vXvH2pXKKvkEqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   011508  APIC1410
      FACP   011508  FACP1410
      HPET   011508  OEMHPET
      MCFG   011508  OEMMCFG
      WDRT   011508  OEMWDRT
      OEMB   011508  OEMB1410

     

    Thanks.

    Wednesday, January 11, 2012 12:06 PM

Answers

  • "indif" wrote in message news:a8f747da-b9f9-45f1-a7c3-7aacfcb072d8...

    Hi,

    Please assist.  I am with the microsoft partner program through which we have obtained licenses for certain products.  I installed Windows 7 on the development pc months ago  and has been working until about yesterday when it popped up with a message saying that the version is not genuine.

    How can this be corrected? I have included additional information below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-CWW38
    Windows Product Key Hash: hqbYwv1lti3ueONYf9uqYdqG0zc=
    Windows Product ID: 55041-049-9181504-86510
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004
    ID: {E7EF55BF-F6AE-415D-8881-897F86F6558E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Access 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0501   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080115000000.000000+000</Date></BIOS

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

    Thanks.

    Your problem is the Error: 0xC004F012  - which is unfortunately pretty unspecific, and often not fixable within these forums.
    First try the standard procedures to check for file and disk problems....
    The best thing to start with is probably a basic chkdsdsk and sfc.....
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by indif Wednesday, January 11, 2012 6:41 PM
    Wednesday, January 11, 2012 12:22 PM
    Moderator

All replies

  • "indif" wrote in message news:a8f747da-b9f9-45f1-a7c3-7aacfcb072d8...

    Hi,

    Please assist.  I am with the microsoft partner program through which we have obtained licenses for certain products.  I installed Windows 7 on the development pc months ago  and has been working until about yesterday when it popped up with a message saying that the version is not genuine.

    How can this be corrected? I have included additional information below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-*****-*****-CWW38
    Windows Product Key Hash: hqbYwv1lti3ueONYf9uqYdqG0zc=
    Windows Product ID: 55041-049-9181504-86510
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7600.2.00010100.0.0.004
    ID: {E7EF55BF-F6AE-415D-8881-897F86F6558E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Access 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine

    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0501   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080115000000.000000+000</Date></BIOS

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

    Thanks.

    Your problem is the Error: 0xC004F012  - which is unfortunately pretty unspecific, and often not fixable within these forums.
    First try the standard procedures to check for file and disk problems....
    The best thing to start with is probably a basic chkdsdsk and sfc.....
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by indif Wednesday, January 11, 2012 6:41 PM
    Wednesday, January 11, 2012 12:22 PM
    Moderator
  • I am not certain, but could it be that your clock needs to resynchronized or even just reset? I noticed this:

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:20:2011 17:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395

    That's 20 November 2011, yet you submitted your question within the past hour, not 2 months ago.

    I had the same problem as you described, for Windows 7 and Windows XP. And I DID have Genuine Windows. This happened after 6 months of no problem with Win 7 and nearly seven years (!) for Win XP. For Win 7, I had to resynchronize my system time, for Win XP, I just reset the clock on the lower right of the screen.


    ~~~~~~~ tempus fugit ~~~~~~~
    • Edited by EllieK Wednesday, January 11, 2012 12:46 PM
    Wednesday, January 11, 2012 12:42 PM
  • "EllieK" wrote in message news:b729cd11-5192-40c3-9274-5b4d311c2233...

    I am not certain, but could it be that your clock needs to resynchronized or even just reset? I noticed this:

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:20:2011 17:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395

     


    ~~~~~~~ Ellie K ~~~~~~~
     
     
    Nice thought – but not correct.
    The timestamp you highlighted is the one for the last time that the system attempted to validate – the time at which the report was run would normally be reported under the Licensing Data heading.
    A Clock error would also possibly be reported in the first line of the report as ‘Clock Sync Error’
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 11, 2012 12:47 PM
    Moderator
  • "Noel D Paton" wrote in message news:7baf2cfe-7edf-466f-951f-348f2fc8edb7...
    Your problem is the Error: 0xC004F012  - which is unfortunately pretty unspecific, and often not fixable within these forums.
     
    I may have spoken too soon here!
    I finally managed to play enough to tie down at least one of the causes of this error.
    Please follow these instructions EXACTLY....
    Open an Elevated Command Prompt window (1)
    At the prompt, type the following command
    REG  QUERY  “HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform”
     
    (it’s all one live, even if it wraps either here or in your CP window)
    and hit the Enter key
    Copy and past the output to your response. (2)
     
    Please also let us know if you have been using a Registry Cleaner of any kind.
     
    (1) Click on Start>All Programs>Accessories, and right-click on Command Prompt – select Run as Administrator
    (2) to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
     
     
    If we get the expected response, we may have a cure :)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 11, 2012 6:32 PM
    Moderator
  • I was hesitant to post that suggestion, actually. I've just been browsing through the Genuine Windows entries, and see that the causes are generally confined to the same three or four issues. And that you have become well-acquainted with most of them! Well, it seems that the user "indif" has had good results with your suggestion, which is what matters. 

    P.S. I visited both 3-Sloth and FixPC. Both were informative. I hope the sloth is continuing to thrive. One of the links on the FixPC site had gone 404 (it was a reference source for PC-related acronyms).


    ~~~~~~~ Ellie K ~~~~~~~
    Friday, January 13, 2012 9:45 PM
  • "EllieK" wrote in message news:4645302a-e166-48e2-a174-19710a0977c3...

    P.S. I visited both 3-Sloth and FixPC. Both were informative. I hope the sloth is continuing to thrive. One of the links on the FixPC site had gone 404 (it was a reference source for PC-related acronyms).


    ~~~~~~~ Ellie K ~~~~~~~
     
    Yeah – I keep on meaning to update some of those links on my site, but I’m reluctant to post links to Wikipedia on the basis that everyone else does their work for them, while the smaller sites do a lot of hard work to gather their data, and they are worth supporting with links. The problem is to find authoritative sites. (I have a problem with concentration – which is one reason why I spend so much time in these forums, as most responses hopefully fall within my concentration-span.....).
     
    Glad you actually went to the blog (were you brave enough to look at the photo-album?), so thanks for that – and more thanks for the feedback.
     
    Feel free to post any time you think you may have something to contribute – the more people who do so in these forums, the more chance we have of actually solving everyone’s problems!
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, January 13, 2012 10:27 PM
    Moderator
  • I enjoyed the photo album very much! It is rather inspirational, actually. I had past work experience in managed care (at a more ummm clinical level initially, prior to my business intelligence, transactions processing monitoring and audit days).

    How can I register, so that I can leave comments for the Sloth? I couldn't figure out if there was a way to do so. I have a WordPress hosted blog (it is in my MSDN profile), thus I am familiar with WP as a blogging platform. I make that comment in context of Microsoft, as Microsoft Live transitioned blogs on Live to WordPress about 18 months ago. Best wishes for the Sloth's continued well-being!


    ~~~~~~~ Ellie K ~~~~~~~
    Sunday, February 5, 2012 7:07 AM
  • "EllieK" wrote in message news:3cd81a14-9f6e-44a2-805a-623219eff650...

    I enjoyed the photo album very much! It is rather inspirational, actually. I had past work experience in managed care (at a more ummm clinical level initially, prior to my business intelligence, transactions processing monitoring and audit days).

    How can I register, so that I can leave comments for the Sloth? I couldn't figure out if there was a way to do so. I have a WordPress hosted blog (it is in my MSDN profile), thus I am familiar with WP as a blogging platform. I make that comment in context of Microsoft, as Microsoft Live transitioned blogs on Live to WordPress about 18 months ago. Best wishes for the Sloth's continued well-being!


    ~~~~~~~ Ellie K ~~~~~~~
     
    There should be a login option on the page (spammers seem to find it easily enough!) – but until I get around to updating things again, the current posts are locked to response.
     
    Thanks for the wishes :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 5, 2012 12:02 PM
    Moderator