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Vista 64 laptop not finding old Vista 32 backup files RRS feed

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    My Vista 32 laptop died not too long ago. Turned out it needed a new motherboard, and there was a delay on them from overseas. Asus was wonderful about it and gave me a newer model!

    I did a backup right before sending the old laptop in. I can see it on the external drive where all the backups go. However, I can't get my new computer to see it.

    The new laptop is Vista 64, so I'm wondering if that's an issue.

    Is there something I'm missing? Is there a way for me to manually get the new laptop to find the files and restore them? Is there a way to move those files manually (I dread this idea, as I think it'll be a huge time sink)?

    Please help me!
    Monday, May 18, 2009 12:28 AM

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    Try the following:

    On the new PC, configure backup to do a small backup to the same location as the original backup from the old PC. Select a file type that won't cause backup to take too long. Once it has completed, then try the custom restore option.

    If that still fails to work, contact support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    If you don't want to contact support, the manual process is painful, but it works. The backups are compressed .zip files that WinZip and other compression programs can open. Extract the files from the backups manually. Any files that were split into parts will need to be rejoined. After extracting the parts, rename them with extensions of .001, .002, etc. for each group and then use this tool (free) to rejoin the files:
     http://www.freebyte.com/hjsplit/

    Out of curiosity, was the original backup done to the USB drive for a single PC or was it doing Contralized backup and the original PC was configured to be a Hub?

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, May 18, 2009 12:30 PM
    Moderator

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    Select "Custom Restore" then select "Restore files from another PC" and One Care should see the backup files and restore them.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Monday, May 18, 2009 12:44 AM
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    Sadly, that doesn't seem to be working.
    Monday, May 18, 2009 4:07 AM
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    Try the following:

    On the new PC, configure backup to do a small backup to the same location as the original backup from the old PC. Select a file type that won't cause backup to take too long. Once it has completed, then try the custom restore option.

    If that still fails to work, contact support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    If you don't want to contact support, the manual process is painful, but it works. The backups are compressed .zip files that WinZip and other compression programs can open. Extract the files from the backups manually. Any files that were split into parts will need to be rejoined. After extracting the parts, rename them with extensions of .001, .002, etc. for each group and then use this tool (free) to rejoin the files:
     http://www.freebyte.com/hjsplit/

    Out of curiosity, was the original backup done to the USB drive for a single PC or was it doing Contralized backup and the original PC was configured to be a Hub?

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, May 18, 2009 12:30 PM
    Moderator
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    It was a centralized backup on a networked USB drive hooked up to a desktop downstairs.  I thought I had both the laptop and desktop set up as hubs.  Is that possible, or can there be only one?

    I'll try to contact support, since I don't want to go through that restore process.
    Monday, May 18, 2009 1:04 PM
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    Is the drive still connected to that desktop? Or did you attach it locally now?
    If it is local now, put it back where it was on the desktop and verify that Centralized backup is configured on the desktop. Then configure the backup plan for the new laptop ( as described above - only a small one at first, you can then change it later) and try the custom restore again.
    If it is already connected to the desktop PC that is the hub, and you've tried the above procedure, then go ahead and try the support route.
    All of the PCs in your Circle can be hubs. However, when you configure Centralized Backup, typically the Hub controls the Share location for the backups, so the hub "owning" the Share needs to continue to own the Share for the restore and continued backups.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Monday, May 18, 2009 5:23 PM
    Moderator