Diagnostic Report RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-XGK6G-38PXW-34K8G
    Windows Product Key Hash: IYwkNO6jkvme6lUtLGDxGeXM3b0=
    Windows Product ID: 76477-OEM-2170675-46858
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 909479e7-1401-47bf-86c3-94cc46bb3680
    Is Admin: Yes
    Registry: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>909479e7-1401-47bf-86c3-94cc46bb3680</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-34K8G</PKey><PID>76477-OEM-2170675-46858</PID><PIDType>3</PIDType><SID>S-1-5-21-1454471165-527237240-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N-SLI DELUXE ACPI BIOS Revision 0609</Version><SMBIOSVersion major="2" minor="4"/><Date>20061204000000.000000+000</Date></BIOS><HWID>43F43EBF01848078</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17203</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Tuesday, March 27, 2007 7:27 PM


  • That's ok, this is turning into too much trouble for what it's worth. Sorry to waste your time, but thank you for the help.
    Thursday, April 5, 2007 6:07 PM

All replies

  • Dear r3dh3adkid,


    Thank you for your interest in the Buy Local program. Can you please provide information about what offer you were attempting to redeem?


    Thank you,


    Wednesday, March 28, 2007 9:22 PM
  • Home Premium
    Thursday, March 29, 2007 1:29 AM
  • 64 Bit if that makes a difference
    Thursday, March 29, 2007 11:27 AM
  • Hey Jenifer,

    I'd like to buy my copy of Vista Premium Home Edition tomorrow, but I need my code. Would it be possible to get that by tomorrow?
    Sunday, April 1, 2007 4:52 AM
  • Alright then, no promo code today. Hopefully tomorrow.
    Monday, April 2, 2007 6:36 AM
  • Hi r3dh3adkid,

    I apologise for the delayed response. The diagnostic information you provided does not include the product name (in the diagnostic information it says "Product Name: N/A"). We will need to see a copy of both the Certificate of Authenticity (COA) and the receipt of purchase for the eligible Vista software.  Pictures of COAs can be found here: http://www.microsoft.com/resources/howtotell/en/coa.mspx . That should help you know what to look for.  


    If you would like to provide the copies of your COA and receipt, please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.


    Please let me know if you have any additional questions or comments.


    Thank you,


    Tuesday, April 3, 2007 9:04 PM
  • Not a problem on the delayed response. Any help is better than nothing.

    So I need to get a digital camara and take a picture of my COA or can I type whatever information you need in this thread?
    Tuesday, April 3, 2007 9:34 PM
  • You will need to take a picture of the COA or scan it, then attach the image to the Support Incident.


    Thank you,


    Tuesday, April 3, 2007 9:39 PM
  • I dont exactly know how to post a picture so i'll just post the links

    Here is a screenshot of the invoice i received from newegg.com

    Here is a scan of my Certificate of Authorization
    Tuesday, April 3, 2007 10:46 PM
  • Hi r3dh3adkid,

    Did you open a support incident? Can you please add the incident ID here?


    Thank you,


    Wednesday, April 4, 2007 10:49 PM
  • I was never told I needed to. I was told to post a diagnostic report.
    Thursday, April 5, 2007 1:34 AM
  • Hi r3dh3adkid,


      Per JeniferA's 2nd post (above) I believe she wants you to open a Service Request (and post the Confirmation Number in this thread) so that she can contact you directly. 


    To open a Service Request, go to https://support.microsoft.com/oas/default.aspx?gprid=6527 and click the "Start Email Request"


    Because of our privacy rules, we are not allowed to look at your Forum Account details for your contact information (not to mention, most people don't usually enter correct information there anyways). We also don't want to ask you to post your contact information in a public forum where anyone can see it. So, to contact a user, we have to request that they open a Service Request (which requires you to enter contact information) and in doing so, you also give us permission to use that information to contact you regarding the request.



    Thank you,
    Darin Smith
    WGA Forum Program Manager
    Thursday, April 5, 2007 2:38 PM
  • That's ok, this is turning into too much trouble for what it's worth. Sorry to waste your time, but thank you for the help.
    Thursday, April 5, 2007 6:07 PM
  • P.S.  Your installed copy of Microsoft Office XP Professional with FrontPage is non-genuine (Office Status: 114 Blocked VLK 2).  You need to uninstall this non-genuine product and purchase a genuine edition of Microsoft Office.
    Thursday, April 5, 2007 9:20 PM