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Unable to install: Security Update for Windows XP (KB943460), WMP 11 etc. RRS feed

  • Question

  • Windows Update is unable to install the Security Update for Windows XP (KB943460) and the Windows Media Player 11 update (I have WMP 10 installed). I was having a problem downloading/installing WGA but after a couple days of  around w/ searcing for a cause/solution and trying numerous reg changes, reg server options, folder manipulation etc. the system finally got past the WGA so I could try and install some updates. I question the ability of my system to obtain/install future updates. See below for the MGA Diag results.

    So here goes...

     

    Regards,

    Erica

     

    I have downloaded/installed the following update but it keeps showing up in the update list:

    ==============================================

    Security Update for Windows XP (KB943460)
    Date last published: 11/13/2007
    A security issue has been identified that could allow an attacker to compromise your Windows-based system and gain control over it. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.
    System Requirements
    Recommended CPU: Not specified.
    Recommended memory: Not specified.
    Recommended hard disk space: Not specified.
    How to Uninstall
    This software update can be removed via Add or Remove Programs in Control Panel.
    Get help and support
    http://support.microsoft.com
    More information

    ==============================================

     

    I have downloaded/installed the following update but it keeps showing up in the update list:

    ==============================================

    Driver update for HP LaserJet 1022
    Date last published: 4/17/2006
    Driver update provided by Hewlett-Packard Company
    System Requirements
    Recommended CPU: Not specified.
    Recommended memory: Not specified.
    Recommended hard disk space: Not specified.
    Get help and support
    http://support.microsoft.com/select/?target=hub
    More information

    ==============================================

     

    I have downloaded/installed the following update but it keeps showing up in the update list. NOTE: I've tried uninstalling (rolling back) WMP 10 to no avail. I've tried installing WMP 11 manually but it fails also. The very helpful and verbose error message when trying to manually update to WMP 11 is:

     

    "It was not possible to complete setup. For more assistance click Web Help.

    Windows Media Player 11 was not installed. To update Windows, run Windows Media Player 11 Setup again."

     

    And the circle is cast and you can never get out... Why the heck can't the developers do a better job of error handling and give me something to work with??

    ==============================================

    Windows Media Player 11
    Date last published: 3/27/2007
    Windows Media Player 11 offers great new ways to store and enjoy digital media beyond music. It's easier than ever to access all of your video, pictures, and recorded TV on your computer. Play it, view it, organize it, sync it to a portable device for viewing on the go, or share with devices around your home—all from one place. After you install this item, you may have to restart your computer.
    System Requirements
    Recommended CPU: Not specified.
    Recommended memory: Not specified.
    Recommended hard disk space: Not specified.
    How to Uninstall
    This software update can be removed via Add or Remove Programs in Control Panel.
    Get help and support
    http://support.microsoft.com
    More information

     

    The Windows Media Player Web Help directs me to this:

     Technical Details

    This error might have been triggered by an error in another program or component of Windows. The following information describes the original error.

    Original Error Code

    Original Error Message

    8007F004

    error message not available

     

    ==============================================

     

    MGA DIAG RESULTS:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F8881A05-8CF1-4E18-9167-337A424AFB77}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F8881A05-8CF1-4E18-9167-337A424AFB77}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1187711048-4260997299-162310031</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D610                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20051002000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>A4AB3207018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Latitude D610</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Professional 2002 [English]</Name><Ver>10</Ver><Val>6AEEC224C4C6716</Val><Hash>P0ov4d3FyLU5JMzkgtK52FG/LAM=</Hash><Pid>54079-640-0377713-16939</Pid><PidType>14</PidType></Product><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>6E990CE9C6B1D00</Val><Hash>0I+VrkllIuLsWA3RQj+TnJX9lNY=</Hash><Pid>73930-640-0000086-55537</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Wednesday, November 28, 2007 8:16 PM

Answers

  • Erica,

     

          WoW! It appears there may be a myriad of situations occuring. More than likely your best option is performing a complete reformatting and re-installing your operating system. You may save valuable time in the long run plus having a clean and fresh install can enhance performance and remove any questions which you may have from a previous installation.

     

         First have you tried using Internet Explorer for validations purposes? Please try using Internet Explorer. Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum.

     

    Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. You may also consider self help options detailed below.  Please visit the Discussions in Windows Update forum http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsupdate&lang=en&cr=US  and post what exactly is causing the problem. This forum specializes with WU problems.

     

    1.      A great place to begin is Windows Update Troubleshooter which has helped people troubleshoots problems reported to Microsoft Product Support. Please visit; http://v4.windowsupdate.microsoft.com/troubleshoot/ and select a category on the site to get help on resolving your problem.

     

    Next I have collected various Knowledge Base (KB) articles which may assist you with finding a resolution for the WU problem you are currently experiencing. Please review the KB articles below where you may find the problem:  

    1.      How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues: http://support.microsoft.com/kb/906602

     

    2.       http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us : Select "Get Help and Support" located on the left. Frequently Asked Questions

     

     

    3.      Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation:  http://support.microsoft.com/kb/943144

     

    4.      http://support.microsoft.com/gp/wusupport: Follow the directions to receive Windows Update Support.

     

    5.      Windows Update Center:  http://support.microsoft.com/ph/6527

     

           Hopefully the above information will resolve your problem. Should it not then hopefully I have provided you with enough information to get a resolution. Take care and should you have future WGA problems please visit me again here :-).

     

     

    Take care,

     

    Stephen Holm, MS

    Thursday, November 29, 2007 12:01 AM