Hi, I've had this computer for almost 4 and a half years and never had a problem with it until this message comes up.....Do I need to take it in for repair? I haven't deleted anything from the
hard drive except for MyspaceIM and GoogleEarth. And I haven't added anything recently (in months). HELP!!! There's no reduced functionality (not even an option). I choose activate later and the only thing different is my background with the message "This
copy of Windows is not genuine."
When I startup the computer, I only get two choices:
Activate now
Activate later
Then upon resume, it gave me three choices:
Buy new product key
Type in a different product key
Contact Gateway to help resolve this problem
This very frustrating and I'm not a big techie (I know a little bit) so please explain things somewhat simply and concisely. Thank you very much for your time and
consideration.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-CP8RG-M44KK-Q8RB3
Windows Product Key Hash: g1L8yAa8AHmc1i5JijgZ5VwhmG0=
Windows Product ID: 89578-OEM-7216336-63049
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {AD7A3815-B22C-4608-BDCA-976B66C8EE23}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.101014-0432
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AD7A3815-B22C-4608-BDCA-976B66C8EE23}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q8RB3</PKey><PID>89578-OEM-7216336-63049</PID><PIDType>8</PIDType><SID>S-1-5-21-4061292235-858410475-2688614587</SID><SYSTEM><Manufacturer>Gateway
</Manufacturer><Model>Blade-K8F </Model></SYSTEM><BIOS><Manufacturer>Phoenix
Technologies LTD</Manufacturer><Version>84.08 </Version><SMBIOSVersion major="2" minor="4"/><Date>20060531000000.000000+000</Date></BIOS><HWID>54333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll"
Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Home and Student 2007</Name><Ver>12</Ver><Val>470D732D653170E</Val><Hash>UXmcpvJIC20gyuFBROqoZDe8Ktw=</Hash><Pid>81602-903-4383755-68895</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-163-363049-02-1033-6002.0000-1192011
Installation ID: 067902690853126223100311081580808206517033865843545490
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: Q8RB3
License Status: Licensed
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAnJ/Ou0j9ngZeP7pHshry9CbspIesVtPl+vw=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value
OEMTableID Value
APIC GATEWA
SYSTEM
FACP GATEWA
SYSTEM
MCFG GATEWA
SYSTEM
SSDT GATEWA
SYSTEM
