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Code 80070426 when running Windows update RRS feed

  • Question

  • And here is the diagnostics:

    Diagnostic Report (1.7.0095.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-9364X-37XGX-24W6P

    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=

    Windows Product ID: 89580-OEM-7332132-00141

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010100.1.0.001

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {400882D6-BB9B-46E3-BB6A-9A9DC76B5B42}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.69.2

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Ultimate

    Architecture: 0x00000000

    Build lab: 6001.longhorn_rtm.080118-1840

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office FrontPage 2003 - 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    Microsoft Office Project Professional 2007 - 100 Genuine

    Microsoft Office Visio Professional 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6001.16606]

    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\authz.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6001.18000]

    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\user32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6001.18023]

    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\version.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]

    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\slc.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\credui.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\wininet.dll[7.0.6001.18063]

    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6001.18000]

    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]

    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6001.18063]

    File Mismatch: C:\Windows\system32\propsys.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1009.0]

    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\advpack.dll[7.0.6001.18000]

    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]

    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]

    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]

    File Mismatch: C:\Windows\system32\msrating.dll[7.0.6001.18000]

    File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6001.18000]

    File Mismatch: C:\Windows\system32\msi.dll[4.0.6001.18000]

    File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6001.18063]

    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]

    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]

    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\printui.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6001.18000]

    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6001.18000]

    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\ieui.dll[7.0.6001.18000]

    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]

    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\query.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000]

    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]

    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6001.18000]

    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000]

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{400882D6-BB9B-46E3-BB6A-9A9DC76B5B42}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1617128690-739468340-2227986252</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1330 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080203000000.000000+000</Date></BIOS><HWID>A3313507018400F8</HWID><UserLCID>0406</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>2AAA0B65223AD9A</Val><Hash>NypuITaJqbTwIM9j1dnL6WK1j1Y=</Hash><Pid>72079-717-3480823-55326</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>8D809A7E5110EAC</Val><Hash>bHoZRALsWHx5BDUuOk0C550dUto=</Hash><Pid>81599-854-0628847-65789</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>7EBCF9284CB3EAC</Val><Hash>FNqHOcWlapjiqsj3IzuiUDeLeYo=</Hash><Pid>84889-854-2077435-63444</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>BC80A0485A7E6AC</Val><Hash>IRfW2cn+VvZkvYca9VtVRLGO1bY=</Hash><Pid>84890-854-2077426-63110</Pid><PidType>1</PidType></Product></Products><Applications><App Id="17" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Can anyone help?

    Regards
    Ulrik

    Saturday, September 13, 2008 10:53 PM

Answers

  • Hello Ulrikdamm,


        In your Diagnostic Report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashs (think fingerprints) for all the Critical Vista System files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Vista would flag itself as Non-Genuine (as it has done, in your case).

     

       I highly recommend that you Repair Windows using System Restore:

     

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. On the left hand side of the Control panel window, Click on "Classic View"
    4. Double-click "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using System Restore"
    6. Put a check in the box that says "Show restore points older than 5 days",

    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experienced the issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.

     

    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b)     If there are No Mismatched files listed, then your Vista should report as Genuine.

      If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Vitsa support at http://support.microsoft.com for additional support options.

     


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, September 15, 2008 8:51 PM
    Monday, September 15, 2008 8:43 PM

All replies

  • Hello Ulrikdamm,


        In your Diagnostic Report, you will notice that under the "File Scan Data-->" line there are a large number of files that are listed as "Mismatched". All those files are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or have become corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hashs (think fingerprints) for all the Critical Vista System files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corrupted because if the file had been modified, it's signature hash would not match what is listed in the System Catalog and in which case, Vista would flag itself as Non-Genuine (as it has done, in your case).

     

       I highly recommend that you Repair Windows using System Restore:

     

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. On the left hand side of the Control panel window, Click on "Classic View"
    4. Double-click "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using System Restore"
    6. Put a check in the box that says "Show restore points older than 5 days",

    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experienced the issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.

     

    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b)     If there are No Mismatched files listed, then your Vista should report as Genuine.

      If the above steps do not resolve your issue, your other options are to either reinstall Vista or contact Vitsa support at http://support.microsoft.com for additional support options.

     


    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, September 15, 2008 8:51 PM
    Monday, September 15, 2008 8:43 PM
  • Thanks Steven.

    So now I need a piece of advise.

    Going through my 'Update history', I see the first failed entry as far back as June 25th.
    I suppose that is where I need to find my 'restore point', and I know for sure that I made many and major changes since then.

    Would it make sence at all to use a restore point from back then, or should I just re-install the lot?

    Thanks Again

    Ulrik
    Wednesday, September 17, 2008 9:19 AM