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product key is not valid message RRS feed

  • Question

  • I'm trying to get updates for Windows XP and instead I receive a message that the product key is not valid. I recently had my hard drive changed and I suppose that's what is producing the problem.

     

    The Windows version I have is the Home edition

    The computer's manufacturer, Toshiba, is on the COA.

     

    What should I do?

     

    Wednesday, May 9, 2007 3:08 AM

Answers

  • Pambigua,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?  You posted it is XP Home.

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  You posted that it is Toshiba.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, May 9, 2007 9:47 PM
  • I'm confused. I followed 1, 2, 3 and 4 steps above already. Now what?
    Thursday, May 10, 2007 1:40 AM
  • Pambigua,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Thursday, May 10, 2007 7:10 PM
  • All right. Here it is:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23801
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    ID: bb8ac385-ea78-478a-93ac-116d84fe0ce5
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>bb8ac385-ea78-478a-93ac-116d84fe0ce5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23801</PID><PIDType>1</PIDType><SID>S-1-5-21-527237240-1935655697-1343024091</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A85</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.10</Version><SMBIOSVersion major="2" minor="31"/><Date>20050607******.******+***</Date></BIOS><HWID>FE2D3F07018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>8E1EE1E38C12872</Val><Hash>XQ8Rm4GNsLzou89FwbeUlaFIaIQ=</Hash><Pid>70141-057-7313052-56310</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, May 13, 2007 1:10 AM
  • Pambigua,

    Right now, your Toshiba Satellite computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, YXRKT-8TG6W-2B7Q8, you will see that over four dozen other posters have submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Luckily, the solution to your XP problem is simple.  Use the recovery solution supplied by Toshiba to replace the nongenuine installation of XP Pro with the genuine original installation of XP Home which was on your computer when you purchased it new.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    If you do not have the Recovery CD supplied by Toshiba, you can contact Toshiba to inquire about the availability of Recovery CDs for your Toshiba Satellite.  If Recovery CDs are not available from Toshiba, try http://www.restoredisks.com

    Sunday, May 13, 2007 2:26 AM

All replies

  • Pambigua,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?  You posted it is XP Home.

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  You posted that it is Toshiba.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, May 9, 2007 9:47 PM
  • I'm confused. I followed 1, 2, 3 and 4 steps above already. Now what?
    Thursday, May 10, 2007 1:40 AM
  • Pambigua,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Thursday, May 10, 2007 7:10 PM
  • All right. Here it is:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-YXRKT-8TG6W-2B7Q8
    Windows Product Key Hash: RVvFciZMdQfJLyDpZteolhaqicQ=
    Windows Product ID: 55274-640-0000356-23801
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.0.0.pro
    ID: bb8ac385-ea78-478a-93ac-116d84fe0ce5
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>bb8ac385-ea78-478a-93ac-116d84fe0ce5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><PKey>*****-*****-*****-*****-2B7Q8</PKey><PID>55274-640-0000356-23801</PID><PIDType>1</PIDType><SID>S-1-5-21-527237240-1935655697-1343024091</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A85</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.10</Version><SMBIOSVersion major="2" minor="31"/><Date>20050607******.******+***</Date></BIOS><HWID>FE2D3F07018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>8E1EE1E38C12872</Val><Hash>XQ8Rm4GNsLzou89FwbeUlaFIaIQ=</Hash><Pid>70141-057-7313052-56310</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, May 13, 2007 1:10 AM
  • Pambigua,

    Right now, your Toshiba Satellite computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, YXRKT-8TG6W-2B7Q8, you will see that over four dozen other posters have submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Luckily, the solution to your XP problem is simple.  Use the recovery solution supplied by Toshiba to replace the nongenuine installation of XP Pro with the genuine original installation of XP Home which was on your computer when you purchased it new.  Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    If you do not have the Recovery CD supplied by Toshiba, you can contact Toshiba to inquire about the availability of Recovery CDs for your Toshiba Satellite.  If Recovery CDs are not available from Toshiba, try http://www.restoredisks.com

    Sunday, May 13, 2007 2:26 AM
  • Will you please help me find out why I am getting this "not valid" message? 

     

    (The problem originally began that I went into my yahoo email and the message could not be seen.  I then uninstalled IE 7 and when I tried to re-install IE 7, it would not validate.  Now, I cannot do anything, but this is a legitimate copy of Windows XP.)

     

    step 1: 

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-TGGJD-8XF3F-KCP32
    Windows Product Key Hash: 0ykFE+mEqu7vyo8LMyum0veqjQs=
    Windows Product ID: 76488-014-4256004-22824
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 47a1341e-d4b5-4063-bd0e-e2fa83fdafce
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

    step 2:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?  XP Professional Academic Edition (I purchased from Baker College in Flint, MI while I was attending Graduate School)

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?  I don't know where I am to look for this as I do not know where to find the COA.

    3.  Or, does it have the computer manufacturer's name in black lettering? XP Pro Academic Edition did not come with my computer.

    4.  DO NOT post the Product Key.

     

     

     

     

    Sunday, May 13, 2007 10:13 PM
  • Grace2272,

    Your Office installation is nongenuine, but that would not prevent IE from validating your installation of XP.

     

    The mgadiag utility is reporting your installation of XP Pro is Genuine.

     

    Please rerun the mgadiag program.  On the Windows tab, look to see if the Resolve button can be clicked.  If so, click the Resolve button to see if the mgadiag utility can fix your problem.  Follow any instructions that might be displayed, and post back here to report any error messages or codes that are now being shown or that are shown after clicking the Resolve button.

    Sunday, May 13, 2007 11:45 PM
  • I tried to rerun the mgadiag program and the Resolve buttom is grey.  I am having Active X issues.  I'm not sure what to do next because on Internet Options, I have all of the Active X enabled.

     

    What could be the problem?

    Sunday, June 3, 2007 11:04 PM
  •   Need help, when trying to re-install my Office XP Standard for students and teachers after the computer repair at Microcenter wiped out everything, however, I am getting a message that the product key is not valid.  I paid for this, and how could it be invalid.  It is not a bootleg, and I am not trying to cheat anyone.  I really need Word, EXcel, and powerpoint back for I am a student in school.  Thank you for your assistance.

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-B3F99-4RJX2-BP8QW
    Windows Product Key Hash: P+t4ipUKcskJsFywPBzHbtbTgLw=
    Windows Product ID: 55277-OEM-2111907-00127
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {22DC825A-E3B1-4BA5-BA15-23654443C621}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22DC825A-E3B1-4BA5-BA15-23654443C621}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BP8QW</PKey><PID>55277-OEM-2111907-00127</PID><PIDType>2</PIDType><SID>S-1-5-21-1757967000-877517900-2860874070</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>KM266-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20021219000000.000000+000</Date><SLPBIOS>powerspec,powerspec</SLPBIOS></BIOS><HWID>021A35570184204B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Micro Electronics, Inc</name><model>PowerSpec</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 130DF:Action S.A|1DCD0:Micro Electronics Inc|1DCD0:Micro Electronics Incorporated
    Marker string from OEMBIOS.DAT: powerspec,powerspec

    OEM Activation 2.0 Data-->
    N/A



    Sunday, December 28, 2008 2:02 PM