live care window hangs - task managers shows window "not responding"

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  This could be due to a conflict with other software on the PC, or it could indicate corruption of .Net Framework.

  The first thing I'd do is reboot the machine. Then verify that no other security software is leftover or still installed. If the problem persists, I would suggest reinstalling OneCare.

  Uninstall it via add/remove programs and then use the cleanup tool - 

  http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

   

  You may also want to confirm that .Net Framework is not corrupt:

  To repair .Net Framework 2.0 on XP:

  Open Control Panel

  Select Add or Remove Programs

  Locate Microsoft .Net Framework 2.0

  Select the entry and when the installer launches, select Repair.

  Reboot when it completes.

   

  Alternatively, see this KB article:

  http://support.microsoft.com/kb/306160

   

  To remove a corrupt .Net Framework install, use this tool:

  http://astebner.sts.winisp.net/Tools/dotnetfx_cleanup_tool.zip

   

  The download of .Net Framework 2.0 can be found here:

  http://www.microsoft.com/downloads/details.aspx?familyid=0856eacb-4362-4b0d-8edd-aab15c5e04f5&displaylang=en

   

  To repair .Net Framework 2.0 and 3.0 on Vista, see this blog entry:

  http://blogs.msdn.com/astebner/archive/2007/03/26/how-to-repair-the-net-framework-2-0-and-3-0-on-windows-vista.aspx

   

  Then reinstall OneCare from http://onecare.live.com and activate/subscribe with the same LiveID you used to originally subscribe.

   

  If the above does not resolve the problem with OneCare, please contact support:

  How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

   

  -steve

  Thursday, May 22, 2008 6:38 PM

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  I performed the processes that you had suggested and the condition still exist.

  Problem is: When I click on the Windows Live OneCare icon to open OneCard, the window opens then freezes and is reported as "Not Responding"

  Friday, May 23, 2008 2:07 PM
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  If repairing .Net Framework and reinstalling OneCare has not resolved the problem, please contact support to determine what is conflicting with OneCare.

  How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

   

  -steve

  Friday, May 23, 2008 2:14 PM

  Moderator