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Key Valid, Operating system does not match RRS feed

  • Question

  • Ok the problem,  I had a windows crash, it was really really screwing things up for me so I tried to reinstall.  I had purchased a windows kit and had the product code emailed to me.. however this was about 9 months ago and I am still looking for the email.  I found the product key on my PC and matched it (after using a XP Pro disk to repair my previous XP pro installation.

    For some reason my Operating system is being lsited as other, and does not match my Windows XP Professional that it SHOULD be.
    Any ideas on this?

    I am going to be calling MS to see if they can re-send my email with the code, same code as I purchased to make sure that is what is really supposed to be on there, however that does not seem to be the problem and might be irrelevant.
    How do I get my OS to match again.

    I have not updated put all the new updates in since I repaired, however I also have had no hardware changes. Thanks for any information. 


    Product Key Comparison Details

    Product key you entered: Product key found on your PC: Match:
    Product Key: *****-*****-*****-*****-VPVHM *****-*****-*****-*****-VPVHM Yes
    Operating system: Other Windows XP Professional No
    License type: Other Other Yes


    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RDT36-M9M28-VPVHM
    Windows Product Key Hash: HJN2yznyBPL5E+5kgNq5FsHmzKs=
    Windows Product ID: 76487-OEM-2212034-51200
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {17DF7893-8EFC-4BAA-A4C2-D49936855F97}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: E:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Monday, November 3, 2008 5:43 AM

Answers

  • Hello Ladysea23,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help.

    From the Desktop:

    1.

    Click Start, All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Thank you for visiting the WGA program forum.

    Antron-

    • Marked as answer by Antron Monday, November 10, 2008 6:32 PM
    Wednesday, November 5, 2008 7:14 PM

All replies

  • Try to activate by telephone.
    Monday, November 3, 2008 8:40 PM
  • Hello Ladysea23,

    Thank you for visiting the Microsoft Windows Genuine Advantage (WGA) program forum.  Your issue is related to Windows Product Activation.  In an attempt to assist I would like to provide some information which may or may not help.

    From the Desktop:

    1.

    Click Start, All Programs, Accessories, System Tools, and then Activate Windows.

    Or, click the Windows Activation icon in the taskbar notification area next to the clock.

    2.

    Click Yes, I want to telephone a customer service representative to activate Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the “Activate Windows by phone” dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message:

    You have successfully activated your copy of Windows

    Then click OK.

    Also you may reference the following site for various Telephone Activation Centers:

    http://support.microsoft.com/kb/326851

    For more information on how to activate Windows XP see the following link:

    http://support.microsoft.com/kb/307890

    Thank you for visiting the WGA program forum.

    Antron-

    • Marked as answer by Antron Monday, November 10, 2008 6:32 PM
    Wednesday, November 5, 2008 7:14 PM