off topic - I can't reinstall the parental controls RRS feed

  • General discussion

  • We subscribe to Windows Live Family Safety - Parental Controls.  This morning I noticed that the icon was missing from the system tray.  I went online and was not prompted to sign-in to the controls aspreviously been the case.  There was no listing for the program in either Add or Remove Programs or Windows Explorer.  I downloaded a copy of the installer and attempted to reinstall it.  All I got was  a scratching sound that I never have heard before.

    I need to get the controls up and running before I can let the users go online.  Please advise.

    Tuesday, December 16, 2008 5:47 PM

All replies


    You're off topic for this forum, which is dedicated to Windows Live OneCare.

    Have you rebooted the PC once more? 


    Support for Windows Live Family Safety and other Windows Live programs and services:

    Go to http://support.live.com/ and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com/ select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com/

    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Tuesday, December 16, 2008 6:07 PM