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not genuine software RRS feed

  • Question

  • I live in Korea and bought a notebook computer here about four years ago.  I haven't had any validation problems until today when I tried to update my Windows Media Player.  Now I cannot use Media Player because my software is invalid.  The product number they are associating with my computer is not the one on the bottom of the computer.  There is no OEM, only the manufacturer's name on the tag.  My copy of Windows is a Professional version. 

     

    Thanks!

     

    John

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-JMFXK-3CDDG-Q66JG
    Windows Product Key Hash: mftNto0oyHYGIXVg/QpvXIByy1s=
    Windows Product ID: 55274-642-9416422-23424
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {33B5486E-78D0-4AFC-AE9B-35AEF576FD16}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{33B5486E-78D0-4AFC-AE9B-35AEF576FD16}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q66JG</PKey><PID>55274-642-9416422-23424</PID><PIDType>1</PIDType><SID>S-1-5-21-1547161642-746137067-1343024091</SID><SYSTEM><Manufacturer>Samsung Electronics</Manufacturer><Model>NX15S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>08VK</Version><SMBIOSVersion major="2" minor="31"/><Date>20040714000000.000000+000</Date></BIOS><HWID>96593907018400DC</HWID><UserLCID>0412</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Korea Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57725</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><Val>692DFFCFE2C7260</Val><Hash>HsP1NoYt6BMzPbXU7cYSoYv4oUU=</Hash><Pid>81613-304-6662366-62201</Pid><PidType>10</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, July 19, 2007 1:26 PM

Answers

  • A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

     

    Windows License Type: Volume  Validation Status: Blocked VLK

     

    Also, your copy of Microsoft Office Professional Edition 2003 is non-genuine. You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.

     

    Office Status: 114 Blocked VLK 2

     

     

    Thursday, July 19, 2007 1:34 PM
    Moderator
  • John5256,

     

    Right now, your Samsung computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    The Good News is that your installed copy of Publisher 2007 is showing as a genuine installation!

     

    Next, look on the computer or in the materials that came with your computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect it to read "Smasung Electronics" or similar.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    If the edition of XP on the CoA is for XP Pro, you will be able to attempt to use the Product Key Updater utility to "genuine-ize" the current nongenuine installation of XP Pro.  The Updater will take the PK from the CoA affixed to the Samsung and try to genuine-ize the current installation of XP.

     

    Here is the link to the utility:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     

    Please note that the Utility is not 100% effective----there are situations where it will not be able to genuine-ize a nongenuine installation of XP, and if that happens in this case, you'll have to backup and offload anything that you want to save before you do a clean installation of XP Pro using the OEM license kit.  Here is a good tutorial for doing a clean installation:  http://www.michaelstevenstech.com/cleanxpinstall.html

     

    Please post back to tell us how you are doing!

    Thursday, July 19, 2007 4:34 PM
  • John,

     

    Please provide the information Dan requested. This will be important so we can provide further assistance.  Another solution is contacitng Samsung and request the recover software for your make/model of laptop.  Recovery Software CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

     

    Thankyou

     

    Stephen Holm, MS

     

     

    Thursday, July 19, 2007 7:34 PM

All replies

  • A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

     

    Windows License Type: Volume  Validation Status: Blocked VLK

     

    Also, your copy of Microsoft Office Professional Edition 2003 is non-genuine. You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.

     

    Office Status: 114 Blocked VLK 2

     

     

    Thursday, July 19, 2007 1:34 PM
    Moderator
  • John5256,

     

    Right now, your Samsung computer has a Volume Licensing edition of XP Pro installed (Line 11), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your Office 2003 Pro installation is showing as Nongenuine (Office status=114 means nongenuine).  If this comes as a surprise to you, please go back to where you purchased the installed copy of Office and let them know that it is a counterfeit copy and that you demand the genuine copy that you paid for, or a refund.  In any case, please uninstall the nongenuine installation of Office 2003 as soon as possible.

    The Good News is that your installed copy of Publisher 2007 is showing as a genuine installation!

     

    Next, look on the computer or in the materials that came with your computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or for another verison of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect it to read "Smasung Electronics" or similar.

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    If the edition of XP on the CoA is for XP Pro, you will be able to attempt to use the Product Key Updater utility to "genuine-ize" the current nongenuine installation of XP Pro.  The Updater will take the PK from the CoA affixed to the Samsung and try to genuine-ize the current installation of XP.

     

    Here is the link to the utility:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     

    Please note that the Utility is not 100% effective----there are situations where it will not be able to genuine-ize a nongenuine installation of XP, and if that happens in this case, you'll have to backup and offload anything that you want to save before you do a clean installation of XP Pro using the OEM license kit.  Here is a good tutorial for doing a clean installation:  http://www.michaelstevenstech.com/cleanxpinstall.html

     

    Please post back to tell us how you are doing!

    Thursday, July 19, 2007 4:34 PM
  • John,

     

    Please provide the information Dan requested. This will be important so we can provide further assistance.  Another solution is contacitng Samsung and request the recover software for your make/model of laptop.  Recovery Software CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

     

     

    Thankyou

     

    Stephen Holm, MS

     

     

    Thursday, July 19, 2007 7:34 PM