unable to get access to my backup drive RRS feed

  • Question

  • my pc crashed. luckily i had backed up my files on an external drive before it died on me. have since purchased and installed a new c drive. runs ok. I can see the zipped files  in my external drive.  tried to restore my old files from the external drive. it "estimates" and "restores" up to the 100% mark but then comes up with an error message "somthing is preventing restore from continuing at this moment, please try later or restart computer" . Have done so many times but to no avail.  Tried resetting my backup settings and did the "no centralised backup".. "change backup location" etc as suggested.

    Now when I try to access my external drive via "my computer" i get a message "access is denied"

    What did i do wrong? please help!

    Thursday, December 10, 2009 7:58 AM


  • You get the "access denied" when trying to get to any folder on the external drive? If you are trying to view the contents of the backup folder, you will get access denied as OneCare protects the contents. However, you noted that you can see the .zip files.

    Normally, the recommendation for handling a restore problem like this would be to configure backup first, pointing to the external drive. Run a small backup to the drive. Once it has completed (should be quick, since your data has not yet been restored), run the restore wizard and use the custom restore option to select "other computer" and then the backup set from prior to the crash of the PC.

    If that still fails and throws the error, you can either contact support for help:

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    Or you can retrieve your data manually.
    You need to take ownership of the backup folder and contents. Follow the steps for setting permissions in the FAQ for deleting backups: http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/f0281206-ed0b-474c-8541-cc50843e5be2 (Obviously, don't delete the backups!)
    Then using a 3rd party utility such as WinZip or WinRAR, open each of the .zip files and extract the contents. Large files that were split by OneCare backup need to be rejoined. Rename these split files to have extensions of .000, .001, etc. and then use this free utility to rejoin them:  http://www.freebyte.com/hjsplit/


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, December 10, 2009 1:45 PM