re-install Windows Live OneCare Anti Virus

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  Hello Cindy, run the install cleanup tool - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943 then install the One Care trial - http://onecare.live.com/standard/en-us/3/default.htm
  After installation open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password originally used to activate your subscription and One Care will activate.

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  Jim

  • Marked as answer by Stephen BootsMVP, Moderator Monday, February 23, 2009 1:47 PM

  Monday, February 23, 2009 2:13 AM

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