SNDS Issue "Blocked due to user complaints or other evidence of spamming" RRS feed

  • Question

  • I have been part of SNDS for many years. I have over 300,000 IP addresses in my pool and in my 'access list'. Everything is clean and suddenly SNDS blocked a full /19 subnet with this "Blocked due to user complaints or other evidence of spamming" despite that none of the IPs show up in the "View Data" section at all, let alone red flags or spamming. In addition from the /19 subnet, at least 2,000 IPs are not in use! I have opened up numerous tickets via this link: http://go.microsoft.com/fwlink/?LinkID=614866 found in SNDS page: https://sendersupport.olc.protection.outlook.com/snds/FAQ.aspx

    I have confirmed that my company complies with ALL of Outlook policies and such. JMRP, SNDS, RDNS, DKIM, SPF, DMARC, etc. Clean across the RBLs and SpamHaus, SORBS except SNDS.

    All I get is pathetic outsourced support idiots with typical canned responses and ZERO human effort or relevance to my support ticket. I am sick and tired of theses outsourced imbeciles that work for these stupid companies that don't care about human support, hindering businesses and people.

    It is baffling how brainless these 'outsourced' fools are that work for the SNDS team. Shameless, stupid people.
    Guaranteed support will respond here with stupidity, irrelevancy, canned responses. Like dumb robots.

    Multiple tickets past week and no help at all.

    Wednesday, January 29, 2020 11:58 AM

All replies

  • Can I get some help please?
    Wednesday, February 5, 2020 6:58 PM
  • Hi,

    Welcome to our forum.

    Here we mainly focus on general issues about Outlook desktop client but your question is more related to Outlook.com, so if your issue continues, it is suggested to post a new thread to the dedicated Answers community for outlook.com:


    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding and hope your question will be resolved soon.


    Aidan Wang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, February 18, 2020 7:03 AM
  • I have exactly the same issue and no help. It affects our business and important clients of ours. Is there anywhere on Technet forum who can help us?
    Friday, March 27, 2020 12:23 PM