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Windows 7 suddenly says it is not genuine RRS feed

  • Question

  • Hi,

    I bought a Win7 Home Premium upgrade 3-pack online ("gold something".com) and used it upgraded a Dell Inspiron Vista machine and a HP desktop running XP. Things were good for ~2 months (Nov 2011 to now) but suddenly I am seeing Win7 build 7601 is not genuine messages and a black screen. Diag output posted below. I see "Notification Reason: 0xC004F200 (non-genuine)." Questions:

    1) Did I get taken?

    2) Is there anything I can do other than buying 3 more copies of Win7?

    3) How come it all installs and works long enough so we cannot dispute the purchase and then fails?

    Any help is appreciated.

    Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-6BFYM-VF3HK-PQPJ7
    Windows Product Key Hash: nu3ZOTvky7VeDCISTneskA9arbs=
    Windows Product ID: 00359-034-8464904-85568
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E17B9A6E-904C-4F2F-9869-45107F6660CC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E17B9A6E-904C-4F2F-9869-45107F6660CC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PQPJ7</PKey><PID>00359-034-8464904-85568</PID><PIDType>5</PIDType><SID>S-1-5-21-3711609714-3933002391-2414153004</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.5</Version><SMBIOSVersion major="2" minor="5"/><Date>20070914000000.000000+000</Date></BIOS><HWID>B2EE3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-034-846490-01-1033-7601.0000-3032011
    Installation ID: 010516794990523283070092699476462015800355493154471432
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PQPJ7
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 2/11/2012 12:24:58 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:1:2012 03:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEA6GEKZfwyiP3ye2T+tlmQ7OxQRCWwPdSXIEIqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    FX09  
      FACP   DELL    FX09  
      HPET   DELL    FX09  
      MCFG   DELL    FX09  
      SLIC   DELL    FX09  
      DMY2   DELL    FX09  
      SSDT   PmRef  CpuPm


     

    Saturday, February 11, 2012 9:01 PM

Answers

  • "schari" wrote in message news:1cc34b6a-2167-4428-81bb-b68906155f91...

    .

    George: bought a 3 pack and installed on 2 computers. Can't be "abuse".

    Noel: the vendor gave me a digital download and an activation key by e-mail. The e-mail activation key matches the key in the log.

     

    There’s your problem – NO-ONE is allowed to sell Keys over the internet, except MS – and certainly not as a 3-pack.
     
    The 3-pack Home Premium was ONLY ever issued as a physical disk set, so far as I am aware – and not for download.
     
    You need to claim a refund from the vendor under threat of persecution (sic.)"!
    I suspect that when Darin checks the Key it will come back a ‘lost/stolen’

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, February 14, 2012 10:36 PM
    Sunday, February 12, 2012 8:58 PM
    Moderator
  • I have checked the product key and Noel is correct, the key is Blocked with a reason of "Returned".

    This means the the seller (or possibly the person he bought it from) reported it to Microsoft that the key was sold, but was returned.  Once the key was reported as Returned, Microsoft blocks the key from further use. (retuned keys and software are not resold)

    Please follow Noel's suggestion and contact the person or company that sold you the key and demand a refund.

    Thank you,


    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, February 14, 2012 10:36 PM
    Tuesday, February 14, 2012 10:36 PM

All replies

  • Cached Online Validation Code: 0xc004c4a2

    This indicates your product key is blocked. Hopefully the forum owner will check your key and advise. (note: he works redmond hours so it will be a while)

    There are some bogus online sellers that are selling family pack digital downloads with the product key in an email. These are later blocked due to refund. (At least all the ones I've seen.) Please name the seller.

    The Microsoft store is the only legitimate source of digital downloads. (and their affiliate digital river.)  All others are bogus.


    EDIT: could also be because of abuse (installed on way too many computers)
    Saturday, February 11, 2012 9:19 PM
    Answerer
  • "schari" wrote in message news:a9d9a3fb-4782-41bf-8a33-9b1051e8b9d9...

    Hi,

    I bought a Win7 Home Premium upgrade 3-pack online ("gold something".com) and used it upgraded a Dell Inspiron Vista machine and a HP desktop running XP. Things were good for ~2 months (Nov 2011 to now) but suddenly I am seeing Win7 build 7601 is not genuine messages and a black screen. Diag output posted below. I see "Notification Reason: 0xC004F200 (non-genuine)." Questions:

    1) Did I get taken?

    2) Is there anything I can do other than buying 3 more copies of Win7?

    3) How come it all installs and works long enough so we cannot dispute the purchase and then fails?

    Any help is appreciated.

    Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-6BFYM-VF3HK-PQPJ7
    Windows Product Key Hash: nu3ZOTvky7VeDCISTneskA9arbs=
    Windows Product ID: 00359-034-8464904-85568
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003


     

    Your Key has been blocked for some reason – does the visible part of the Key above agree with the  Key your Windows came with?
    If not, then change the Key using the option at the bottom of the System properties page.
     
    If it does agree, then the chances are that you have been sold a counterfeit or stolen Key – and you should demand a refund from your vendor.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, February 11, 2012 11:41 PM
    Moderator
  • I just got into the same problem. It was said (in the UI) to be caused by some driver being updated automatically. This may be caused by me installing the Win7 update from scratch without starting it from the Vista intallation. I have a retail copy of Vista and an update to Win7. Therefore (for some strange reason, since it apparently could not accept any info from me on either the Vista nor Win7 DVDs) I needed support from Microsoft for getting it "accepted" as a legit copy. Now, that some software is causing this to be "reset", I am back to the start. If I have to install everything from scratch, I wonder whether it will be just as good to migrate to Linux. I am getting tired of this. I agree (and support) that MS have all rights to ensure that people run legit copies of Win. But when they make it this difficult to me and want to throw away my dear time on such non productive stuff, I am hesitant to follow their path.

    I know that this is not an answer, but since I was unable to get in touch with someone in Microsoft to help me now over the phone, I needed to get some "air out".

    • Edited by henriklh Saturday, February 11, 2012 11:59 PM
    Saturday, February 11, 2012 11:54 PM
  •   Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

      In other words, please do not post "Me Too" messages in other people's threads.

    Please read the announcements at the top of the forum. click the ask a question button and post in your own thread. Include any pertinent information relating to your problem.

    Sunday, February 12, 2012 12:35 AM
    Answerer
  • Thanks for the responses, hope the forum owner will check and advice soon.

    George: bought a 3 pack and installed on 2 computers. Can't be "abuse".

    Noel: the vendor gave me a digital download and an activation key by e-mail. The e-mail activation key matches the key in the log.

    Henrikh: Totally agree, I am in the same boat - switch to Ubuntu? Buy an iMac? Very reluctant to buy more and go thru the whole install tango with no guarantees at the end of it all :)

    Sunday, February 12, 2012 8:36 PM
  • "schari" wrote in message news:1cc34b6a-2167-4428-81bb-b68906155f91...

    .

    George: bought a 3 pack and installed on 2 computers. Can't be "abuse".

    Noel: the vendor gave me a digital download and an activation key by e-mail. The e-mail activation key matches the key in the log.

     

    There’s your problem – NO-ONE is allowed to sell Keys over the internet, except MS – and certainly not as a 3-pack.
     
    The 3-pack Home Premium was ONLY ever issued as a physical disk set, so far as I am aware – and not for download.
     
    You need to claim a refund from the vendor under threat of persecution (sic.)"!
    I suspect that when Darin checks the Key it will come back a ‘lost/stolen’

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, February 14, 2012 10:36 PM
    Sunday, February 12, 2012 8:58 PM
    Moderator
  • I have checked the product key and Noel is correct, the key is Blocked with a reason of "Returned".

    This means the the seller (or possibly the person he bought it from) reported it to Microsoft that the key was sold, but was returned.  Once the key was reported as Returned, Microsoft blocks the key from further use. (retuned keys and software are not resold)

    Please follow Noel's suggestion and contact the person or company that sold you the key and demand a refund.

    Thank you,


    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, February 14, 2012 10:36 PM
    Tuesday, February 14, 2012 10:36 PM