Remove From My Forums

Getting Message the Product Key is Invalid for Vista Home Premium

Question

I followed directions on web site for this issue and downloaded the diagnostic tool and results are below. This laptop's hard drive failed. Under extended warranty I sent it to the warranty company in Simi Valley California to have the hard drive replaced and operating system fully restored like it was a new computer. Received it and it worked fine for several weeks. The computer has downloaded several updates since I had it repaired. I never got any warning messages about validating operating system. I start the computer the other day and I get the message about Vista not being valid. I typed in the Product Code from the sticker on the back of the computer. Message said code was invalid. This is an Acer 5325 I bought new about three years ago. I did not come with any Vista disk. How do I get this operating again?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
Windows Product ID: 89578-OEM-7332157-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {05D8E33B-57F0-410F-A70D-C2F847DE32A8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{05D8E33B-57F0-410F-A70D-C2F847DE32A8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3738025068-3583112313-1893974523</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5315     </Model></SYSTEM><BIOS><Manufacturer>Acer     </Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080520000000.000000+000</Date></BIOS><HWID>43313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6000.16509
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500141-02-1033-6000.0000-3142011
Installation ID: 020865321920162585217912933956058533080050713800574141
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: DR9M6
License Status: Unlicensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAnJ+SF/imdDu8eUaD3jDCRgCn8vQ2YTyQMDusVrIN

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           ACRSYS       ACRPRDCT
FACP           ACRSYS       ACRPRDCT
HPET           ACRSYS       ACRPRDCT
MCFG           ACRSYS       ACRPRDCT
SLIC           ACRSYS       ACRPRDCT
SSDT           PmRef       Cpu0Cst
SSDT           PmRef       Cpu0Cst
SSDT           PmRef       Cpu0Cst

Thursday, December 1, 2011 3:23 AM

Answers

1

Sign in to vote
UPDATE:

I finally found a phone number for Microsoft 1-800-936-5700 and after some time including having to first contact ACER to try to get a new product key (ACER said they couldn't give me one since computer was over three years old). ACER said to use recovery disk. I either didn't make one or lost it. A recovery disk does not come with new ACER computers-you have to make one. When I called Microsoft back and reported that ACER could not help me, Microsoft gave me a new product key and it worked. It took a while to go through the process,but Microsoft helped resolve the problem (I hope).

Product codes and activation process is still a mystery to me.

So thanks to everyone who tried to help.
Bruce Goff
- Marked as answer by Carey FrischMVP, Moderator Sunday, December 4, 2011 4:29 AM
Saturday, December 3, 2011 6:08 PM

All replies

0

Sign in to vote

1. Click on the Start button and in the Start Search box type in: slui.exe 4

2. Press the Enter key on your keyboard.

3. Select your Country.

4. Dial the phone number and stay on the line until a Microsoft product activation specialist answers and explain the problem to them for resolution.

Carey Frisch

Thursday, December 1, 2011 6:59 PM

Moderator
0

Sign in to vote
Or follow the below steps as there may be a problem with Vista's Licensing Store:

1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select Run as Administrator
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or re-Activate. (Make sure you use the Product Key listed on the CoA sticker located on the side, bottom or (for some laptops) in the battery compartment)

Thank you,

Darin MS
- Edited by Darin Smith MS Thursday, December 1, 2011 11:46 PM
Thursday, December 1, 2011 11:45 PM
0

Sign in to vote

Darin:

Thanks. After several attempts following your last set of instructions I was finally able to get the computer to go through some kind of re-licensing steps. Now when I boot and log in I get a message that says "A change occurred to your license" "Reenter your product code". I carefully entered the code on the sticker on the back of the laptop and I get the same message that code is no valid.

The previous message I got before I followed your steps was that " the Code I typed was Invalid ( I had never typed any code). So at least I'm getting a different message window now.

As I said I had the hard drive replaced and operating system reinstalled both done by an extended warranty company. The last part of the Product Code in the diagnostic report I printed out is not the same as on the back of my laptop. Does that mean they didn't install the system with the same code on the computer? Do I need to access the product code stored in the computer?

I tried typing in the slui.exe 4 command, but that didn't do anything. It just brought me back to the window to enter the product code.

Any additional assistance would be appreciated.

Bruce Goff

Friday, December 2, 2011 3:25 AM
0

Sign in to vote

Carey:

Thanks.

I followed your steps and all it did was bring me back to the activation window.

I've asked Darin Smith for additional help. His steps helped some, but still having problems.

I noticed the product code on the diagnostic printout is not the same as on the back of my laptop. Maybe that is the problem?

How do I get that corrected?

Bruce Goff

Friday, December 2, 2011 3:30 AM
0

Sign in to vote

1. Click on the Start button and in the Start Search box type in: slui.exe 3

2. Press the Enter key on your keyboard.

3. Enter the 25-character product key affixed to your computer

Note: Use the Windows Vista Home Premium OEM 25-character product key that is printed on the COA label (Certificate of Authenticity) that is affixed to your computer.

Carey Frisch

Friday, December 2, 2011 4:11 AM

Moderator
0

Sign in to vote

Carey:

Thanks for reply. I can't access the start search box, but using firefox I accessed the cmd.exe file and used the slui.exe 3 command. That brings up the same window asking for the product key. I carefully enter it and message says key is not valid- try again.

It doesn't like the product key on the back of the computer.

Any other ideas?

Bruce Goff

Friday, December 2, 2011 4:28 AM
0

Sign in to vote

"BGLANCASTER" wrote in message news:9d9fc454-0153-49ea-935f-630c4ddd8138...

Darin:

Thanks. After several attempts following your last set of instructions I was finally able to get the computer to go through some kind of re-licensing steps. Now when I boot and log in I get a message that says "A change occurred to your license" "Reenter your product code". I carefully entered the code on the sticker on the back of the laptop and I get the same message that code is no valid.

The previous message I got before I followed your steps was that " the Code I typed was Invalid ( I had never typed any code). So at least I'm getting a different message window now.

As I said I had the hard drive replaced and operating system reinstalled both done by an extended warranty company. The last part of the Product Code in the diagnostic report I printed out is not the same as on the back of my laptop. Does that mean they didn't install the system with the same code on the computer? Do I need to access the product code stored in the computer?

I tried typing in the slui.exe 4 command, but that didn't do anything. It just brought me back to the window to enter the product code.

Any additional assistance would be appreciated.

Bruce Goff

please run another MGADiag report, and post the results

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Friday, December 2, 2011 9:32 AM

Moderator
0

Sign in to vote

Please download and run another Microsoft Genuine Advantage Diagnostics Tool report.

After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.

Carey Frisch

Friday, December 2, 2011 10:58 PM

Moderator
0

Sign in to vote

Here is an updated report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
Windows Product ID: 89578-OEM-7332157-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {05D8E33B-57F0-410F-A70D-C2F847DE32A8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{05D8E33B-57F0-410F-A70D-C2F847DE32A8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3738025068-3583112313-1893974523</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5315     </Model></SYSTEM><BIOS><Manufacturer>Acer     </Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080520000000.000000+000</Date></BIOS><HWID>43313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6000.16509

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAnJ+SF/imdDu8eUaD3jDCRgCn8vQ2YTyQMDusVrIN

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name   OEMID Value   OEMTableID Value
APIC           ACRSYS       ACRPRDCT
FACP           ACRSYS       ACRPRDCT
HPET           ACRSYS       ACRPRDCT
MCFG           ACRSYS       ACRPRDCT
SLIC           ACRSYS       ACRPRDCT
SSDT           PmRef       Cpu0Cst
SSDT           PmRef       Cpu0Cst
SSDT           PmRef       Cpu0Cst

Bruce Goff

Saturday, December 3, 2011 12:20 AM
0

Sign in to vote
See updated report as requested by another person (Carey Frisch)

UPDATE: I was able to do a complete restore back to before any windows updates were added after I got the computer back after the HD was replaced and OS "reportedly" restored to my computer. I can now successfully use the computer-but of course everything I did since I got the computer repaired is gone. How do I Made sure this does not happen again? What caused it to happen? This is aggravating. Lost lots of time dealing with it. I've shut off all automatic updates.   There is a message in computer properties that in 3 days automatic activation will happen. I tried to activate now and I get the same message that product key invalid. When I type the code on back of computer says that is not valid.

ANOTHER UPDATE: : Using a Key Finder program I used that key in the activation window. At first it accepted it and was running activation then go an error message code 0xC004E003

What is the next step? Can I call someone? I can't get any phone activation number. What phone number???

Here is the latest report.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
Windows Product ID: 89578-OEM-7332157-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003
ID: {4A48AEA1-C1D5-46D0-85D1-1975C130236F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4A48AEA1-C1D5-46D0-85D1-1975C130236F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3738025068-3583112313-1893974523</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5315     </Model></SYSTEM><BIOS><Manufacturer>Acer     </Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080520000000.000000+000</Date></BIOS><HWID>43313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6000.16386
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500141-02-1033-6000.0000-3142011
Installation ID: 020865321920162585217912933956058533080050713800574141
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
Partial Product Key: DR9M6
License Status: Initial grace period
Time remaining: 21586 minute(s) (14 day(s))
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAnJ+SF/imdDu8eUaD3jDCRgCn8vQ2YTyQMDusVrIN
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   ACRSYS  ACRPRDCT
FACP   ACRSYS  ACRPRDCT
HPET   ACRSYS  ACRPRDCT
MCFG   ACRSYS  ACRPRDCT
SLIC   ACRSYS  ACRPRDCT
SSDT   PmRef  Cpu0Cst
SSDT   PmRef  Cpu0Cst
SSDT   PmRef  Cpu0Cst

Bruce Goff
- Edited by BGLANCASTER Saturday, December 3, 2011 3:59 AM
Saturday, December 3, 2011 12:24 AM
0

Sign in to vote

"BGLANCASTER" wrote in message news:1ebe6ca1-40fb-4c44-8c29-331e002a6e4b...

See updated report as requested by another person (Carey Frisch)

UPDATE: I was able to do a complete restore back to before any windows updates were added after I got the computer back after the HD was replaced and OS "reportedly" restored to my computer. I can now successfully use the computer-but of course everything I did since I got the computer repaired is gone. How do I Made sure this does not happen again? What caused it to happen? This is aggravating. Lost lots of time dealing with it. I've shut off all automatic updates. There is a message in computer properties that in 3 days automatic activation will happen. I tried to activate now and I get the same message that product key invalid. When I type the code on back of computer says that is not valid.

ANOTHER UPDATE: : Using a Key Finder program I used that key in the activation window. At first it accepted it and was running activation then go an error message code 0xC004E003

What is the next step? Can I call someone? I can't get any phone activation number. What phone number???

Here is the latest report.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80004005
Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
Windows Product ID: 89578-OEM-7332157-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010300.0.0.003

Other data-->
SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 5315 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080520000000.000000+000</Date></BIOS

Licensing Data-->
Software licensing service version: 6.0.6000.16386
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Partial Product Key: DR9M6
License Status: Initial grace period
Time remaining: 21586 minute(s) (14 day(s))

Bruce Goff

You need to change the Key to the one on your COA sticker – it seems that this install was probably done using a Retail disk, rather than the manufacturer’s recovery system, as the certificates that should be present in the system aren’t there to allow self-activation of the OEM_SLP Key you’ve used.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Saturday, December 3, 2011 8:56 AM

Moderator
0

Sign in to vote

Noel

Thanks. That's what I've been trying to do, but computer won't accept the code on the sticker on computer. I've carefully typed it in several times.

I found this on another forum:

http://forums.mydigitallife.info/threads/7333-Installing-Vista-with-COA-sticker

Default Installing Vista with COA sticker

I am reinstalling Windows Vista on a friends Compaq computer that came with Vista and the key on the COA stricker doesn't work (of course). Usually I call Microsoft activation hot-line and they give me a new key. I am trying to find a faster way to legally activate when Vista. Is there a disc I could download that would automatically find the key and install it. How does Geeksquad and the other PC repair shops reinstall Windows. Thanks for your Help guys.

REPLY

Forget the COA. All it does is prove that what you're about to do is legal.

1. Get the appropriate OEM:SLP key for the edition of Vista from this thread. http://forums.mydigitallife.info/showthread.php?t=2581 and install it with slmgr -ipk [key]
2. Get the HPQ certificate file, easily found on this forum, and install it with slmgr -ilc [filename].xrm-ms

That's it.
----------------------------------------

Is this what I need to do? I don't know anything about entering code, e.g. entering [filename] , etc.

How do I get a hotline phone number to help with the install?

Bruce Goff

Saturday, December 3, 2011 2:03 PM
1

Sign in to vote
UPDATE:

I finally found a phone number for Microsoft 1-800-936-5700 and after some time including having to first contact ACER to try to get a new product key (ACER said they couldn't give me one since computer was over three years old). ACER said to use recovery disk. I either didn't make one or lost it. A recovery disk does not come with new ACER computers-you have to make one. When I called Microsoft back and reported that ACER could not help me, Microsoft gave me a new product key and it worked. It took a while to go through the process,but Microsoft helped resolve the problem (I hope).

Product codes and activation process is still a mystery to me.

So thanks to everyone who tried to help.
Bruce Goff
- Marked as answer by Carey FrischMVP, Moderator Sunday, December 4, 2011 4:29 AM
Saturday, December 3, 2011 6:08 PM
0

Sign in to vote

"BGLANCASTER" wrote in message news:e6029bc0-b62b-42af-8ca0-b840a0c13ee1...

Product codes and activation process is still a mystery to me

So thanks to everyone who tried to help.

Bruce Goff

It’s a mystery to most people – and a very convoluted problem even to those in the know :)

Make sure that you keep a note of your new Key – you may need it again.

You’re welcome for the help – I’m just sorry we weren’t able to come to a quicker resolution.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Saturday, December 3, 2011 8:01 PM

Moderator
0

Sign in to vote

after running d diagnostic tool i got this report, i used slui.exe 3 command, which prompted me to type in product key, when i did it said key is invalid, please help me, i have 13 days till activation left.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Status: Genuine

Validation Code: 0

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-4JJQP-TP64Y-RPFFV

Windows Product Key Hash: W7I5PeTN2iJuvTTU9QmIXc6iQqY=

Windows Product ID: 89578-OEM-7332157-00043

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6001.2.00010300.1.0.003

ID: {7101F4DD-950B-465A-9520-AE29389ED3AB}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows Vista (TM) Home Premium

Architecture: 0x00000000

Build lab: 6001.vistasp1_gdr.100218-0019

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 103 Blocked VLK

Microsoft Office Enterprise 2007 - 103 Blocked VLK

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

Default Browser: C:\Users\USER\AppData\Local\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{7101F4DD-950B-465A-9520-AE29389ED3AB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPFFV</PKey><PID>89578-OEM-7332157-00043</PID><PIDType>2</PIDType><SID>S-1-5-21-3657983684-183450555-1253962497</SID><SYSTEM><Manufacturer>Quanta</Manufacturer><Model>TW8/SW8/DW8</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>Q3D12</Version><SMBIOSVersion major="2" minor="4"/><Date>20090506000000.000000+000</Date></BIOS><HWID>37313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Central Africa Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>QUANTA</OEMID><OEMTableID>WTW8 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65288</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

Software licensing service version: 6.0.6001.18000

Name: Windows(TM) Vista, HomePremium edition

Description: Windows Operating System - Vista, OEM_SLP channel

Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 89578-00146-321-500043-02-1033-6001.0000-3362011

Installation ID: 007000443333424031241015274320386234119042135480806536

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

Partial Product Key: RPFFV

License Status: Initial grace period

Time remaining: 18360 minute(s) (12 day(s))

Windows Activation Technologies-->

N/A

HWID Data-->

HWID Hash Current: OgAAAAIAAgABAAIAAQACAAAABAABAAEAnJ+Q7EZizVBqsXp/ZFJElw4s8vTA4dRfrE9oAKxWwRQqhQ==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: no, invalid SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC QUANTA WTW8

FACP QUANTA WTW8

HPET QUANTA WTW8

BOOT QUANTA WTW8

MCFG QUANTA WTW8

ASF! QUANTA WTW8

SLIC QUANTA WTW8

SSDT QUANTA WTW8

Saturday, December 3, 2011 9:36 PM
0

Sign in to vote

"jowblaze" wrote in message news:5b43a2ee-48c5-46bc-878d-69a1b7cf55a3...

after running d diagnostic tool i got this report, i used slui.exe 3 command, which prompted me to type in product key, when i did it said key is invalid, please help me, i have 13 days till activation left.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Status: Genuine

Validation Code: 0

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-4JJQP-TP64Y-RPFFV

Windows Product Key Hash: W7I5PeTN2iJuvTTU9QmIXc6iQqY=

Windows Product ID: 89578-OEM-7332157-00043

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.0.6001.2.00010300.1.0.003

Please repost your report in YOUR OWN NEW thread. This avoids confusion for all.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Sunday, December 4, 2011 8:05 AM

Moderator

Answered by:

Getting Message the Product Key is Invalid for Vista Home Premium

Question

Answers

All replies