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Getting Message the Product Key is Invalid for Vista Home Premium RRS feed

  • Question

  • I followed directions on web site for this issue and downloaded the diagnostic tool and results are below.  This laptop's hard drive failed.  Under extended warranty I sent it to the warranty company in Simi Valley California to have the hard drive replaced and operating system fully restored like it was a new computer.  Received it and it worked fine for several weeks.   The computer has downloaded several updates since I had it repaired.  I never got any warning messages about validating operating system.   I start the computer the other day and I get the message about Vista not being valid. I typed in the Product Code from the sticker on the back of the computer. Message said code was invalid.   This is an Acer 5325 I bought new about three years ago.  I did not come with any Vista disk.  How do I get this operating again?

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {05D8E33B-57F0-410F-A70D-C2F847DE32A8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{05D8E33B-57F0-410F-A70D-C2F847DE32A8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3738025068-3583112313-1893974523</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5315     </Model></SYSTEM><BIOS><Manufacturer>Acer     </Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080520000000.000000+000</Date></BIOS><HWID>43313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-3142011
    Installation ID: 020865321920162585217912933956058533080050713800574141
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: DR9M6
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAnJ+SF/imdDu8eUaD3jDCRgCn8vQ2YTyQMDusVrIN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst


    Thursday, December 1, 2011 3:23 AM

Answers

  • UPDATE:

     

    I finally found a phone number for Microsoft 1-800-936-5700 and after some time including having to first contact ACER to try to get a new product key (ACER said they couldn't give me one since computer was over three years old).  ACER said to use recovery disk.  I either didn't make one or lost it. A recovery disk does not come with new ACER computers-you have to make one.  When I called Microsoft back and reported that  ACER could not help me, Microsoft gave me a new product key and it worked.   It took a while to go through the process,but Microsoft helped resolve the problem (I hope).

    Product codes and activation process is still a mystery to me.

    So thanks to everyone who tried to help.


    Bruce Goff
    Saturday, December 3, 2011 6:08 PM

All replies

  •  1. Click on the Start button and in the Start Search box type in:  slui.exe 4

     2. Press the Enter key on your keyboard.

     3. Select your Country.

     4. Dial the phone number and stay on the line until a Microsoft product activation specialist answers and explain the problem to them for resolution.


    Carey Frisch
    Thursday, December 1, 2011 6:59 PM
    Moderator
  • Or follow the below steps as there may be a problem with Vista's Licensing Store:

     

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select Run as Administrator
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or re-Activate. (Make sure you use the Product Key listed on the CoA sticker located on the side, bottom or (for some laptops) in the battery compartment)

    Thank you,


    Darin MS
    Thursday, December 1, 2011 11:45 PM
  • Darin:

     

    Thanks.  After several attempts following your last set of instructions I was finally able to get the computer to go through some kind of re-licensing steps.  Now when I boot and log in I get a message that says "A change occurred to your license"  "Reenter your product code".  I carefully entered the code on the sticker on the back of the laptop and I get the same message that code is no valid.

     

    The previous message I got before I followed your steps was that " the Code I typed was Invalid ( I had never typed any code).  So at least I'm getting a different message window now.

     

    As I said I had the hard drive replaced and operating system reinstalled both done by an extended warranty company.  The last part of the Product Code in the diagnostic report I printed out is not the same as on the back of my laptop.  Does that mean they didn't install the system with the same code on the computer?  Do I need to access the product code stored in the computer?

     

    I tried typing in the slui.exe 4 command, but that didn't do anything.  It just brought me back to the window to enter the product code.

     

    Any additional assistance would be appreciated.

     


    Bruce Goff
    Friday, December 2, 2011 3:25 AM
  • Carey:


    Thanks.

     

     I followed your steps and all it did was bring me back to the activation window.

     

    I've asked Darin Smith for additional help.  His steps helped some, but still having problems.

     

    I noticed the product code on the diagnostic printout is not the same as on the back of my laptop.  Maybe that is the problem?

    How do I get that corrected?

     


    Bruce Goff
    Friday, December 2, 2011 3:30 AM
  • 1. Click on the Start button and in the Start Search box type in:  slui.exe 3

    2. Press the Enter key on your keyboard.

    3. Enter the 25-character product key affixed to your computer

    Note:  Use the Windows Vista Home Premium OEM 25-character product key that is printed on the COA label (Certificate of Authenticity) that is affixed to your computer.

     

     
    Carey Frisch
    Friday, December 2, 2011 4:11 AM
    Moderator
  • Carey:

     

    Thanks for reply.  I can't access the start search box, but using firefox I accessed the cmd.exe file and used the slui.exe 3 command.  That brings up the same window asking for the product key.    I carefully enter it and message says key is not valid- try again.

    It doesn't like the product key on the back of the computer.

    Any other ideas?

     

     

     


    Bruce Goff
    Friday, December 2, 2011 4:28 AM
  • "BGLANCASTER" wrote in message news:9d9fc454-0153-49ea-935f-630c4ddd8138...

    Darin:

     

    Thanks.  After several attempts following your last set of instructions I was finally able to get the computer to go through some kind of re-licensing steps.  Now when I boot and log in I get a message that says "A change occurred to your license"  "Reenter your product code".  I carefully entered the code on the sticker on the back of the laptop and I get the same message that code is no valid.

     

    The previous message I got before I followed your steps was that " the Code I typed was Invalid ( I had never typed any code).  So at least I'm getting a different message window now.

     

    As I said I had the hard drive replaced and operating system reinstalled both done by an extended warranty company.  The last part of the Product Code in the diagnostic report I printed out is not the same as on the back of my laptop.  Does that mean they didn't install the system with the same code on the computer?  Do I need to access the product code stored in the computer?

     

    I tried typing in the slui.exe 4 command, but that didn't do anything.  It just brought me back to the window to enter the product code.

     

    Any additional assistance would be appreciated.

     


    Bruce Goff
     
    please run another MGADiag report, and post the results
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 2, 2011 9:32 AM
    Moderator
  • Please download and run another  Microsoft Genuine Advantage Diagnostics Tool report.

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post. 


    Carey Frisch
    Friday, December 2, 2011 10:58 PM
    Moderator
  • Here is an updated report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {05D8E33B-57F0-410F-A70D-C2F847DE32A8}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{05D8E33B-57F0-410F-A70D-C2F847DE32A8}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3738025068-3583112313-1893974523</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5315     </Model></SYSTEM><BIOS><Manufacturer>Acer     </Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080520000000.000000+000</Date></BIOS><HWID>43313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAnJ+SF/imdDu8eUaD3jDCRgCn8vQ2YTyQMDusVrIN

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst



    Bruce Goff
    Saturday, December 3, 2011 12:20 AM
  • See updated report as requested by another person (Carey Frisch)

     

    UPDATE:  I was able to do a complete restore back to before any windows updates were added after I got the computer back after the HD was replaced and OS "reportedly" restored to my computer. I can now successfully use the computer-but of course everything I did since I got the computer repaired is gone.  How do I Made sure this does not happen again?  What caused it to happen? This is aggravating.  Lost lots of time dealing with it.  I've shut off all automatic updates.   There is a message in computer properties  that in 3 days automatic activation will happen.  I tried to activate now and I get the same message that product key invalid.  When I type the code on back of computer says that is not valid.

    ANOTHER UPDATE: : Using a Key Finder program I used that key in the activation window. At first it accepted it and was running activation then go an error message code 0xC004E003

    What is the next step?  Can I call someone? I can't get any phone activation number. What phone number???

     

     

    Here is the latest report. 

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {4A48AEA1-C1D5-46D0-85D1-1975C130236F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4A48AEA1-C1D5-46D0-85D1-1975C130236F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3738025068-3583112313-1893974523</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5315     </Model></SYSTEM><BIOS><Manufacturer>Acer     </Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080520000000.000000+000</Date></BIOS><HWID>43313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500141-02-1033-6000.0000-3142011
    Installation ID: 020865321920162585217912933956058533080050713800574141
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: DR9M6
    License Status: Initial grace period
    Time remaining: 21586 minute(s) (14 day(s))
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAnJ+SF/imdDu8eUaD3jDCRgCn8vQ2YTyQMDusVrIN
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  ACRPRDCT
      FACP   ACRSYS  ACRPRDCT
      HPET   ACRSYS  ACRPRDCT
      MCFG   ACRSYS  ACRPRDCT
      SLIC   ACRSYS  ACRPRDCT
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst
      SSDT   PmRef  Cpu0Cst

     

    Bruce Goff

    • Edited by BGLANCASTER Saturday, December 3, 2011 3:59 AM
    Saturday, December 3, 2011 12:24 AM
  • "BGLANCASTER" wrote in message news:1ebe6ca1-40fb-4c44-8c29-331e002a6e4b...

    See updated report as requested by another person (Carey Frisch)

     

    UPDATE:  I was able to do a complete restore back to before any windows updates were added after I got the computer back after the HD was replaced and OS "reportedly" restored to my computer. I can now successfully use the computer-but of course everything I did since I got the computer repaired is gone.  How do I Made sure this does not happen again?  What caused it to happen? This is aggravating.  Lost lots of time dealing with it.  I've shut off all automatic updates.   There is a message in computer properties  that in 3 days automatic activation will happen.  I tried to activate now and I get the same message that product key invalid.  When I type the code on back of computer says that is not valid.

    ANOTHER UPDATE: : Using a Key Finder program I used that key in the activation window. At first it accepted it and was running activation then go an error message code 0xC004E003

    What is the next step?  Can I call someone? I can't get any phone activation number. What phone number???

     

     

    Here is the latest report.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003

    Other data-->
    SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5315     </Model></SYSTEM><BIOS><Manufacturer>Acer     </Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080520000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: DR9M6
    License Status: Initial grace period
    Time remaining: 21586 minute(s) (14 day(s))


     

    Bruce Goff

     
     
    You need to change the Key to the one on your COA sticker – it seems that this install was probably done using a Retail disk, rather than the manufacturer’s recovery system, as the certificates that should be present in the system aren’t there to allow self-activation of the OEM_SLP Key you’ve used.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, December 3, 2011 8:56 AM
    Moderator
  • Noel

     

    Thanks.  That's what I've been trying to do, but computer won't accept the code on the sticker on computer.  I've carefully typed it in several times.

     

    I found this on another forum:

     

    http://forums.mydigitallife.info/threads/7333-Installing-Vista-with-COA-sticker

    Default Installing Vista with COA sticker

        I am reinstalling Windows Vista on a friends Compaq computer that came with Vista and the key on the COA stricker doesn't work (of course). Usually I call Microsoft activation hot-line and they give me a new key. I am trying to find a faster way to legally activate when Vista. Is there a disc I could download that would automatically find the key and install it. How does Geeksquad and the other PC repair shops reinstall Windows. Thanks for your Help guys.

    REPLY

    Forget the COA. All it does is prove that what you're about to do is legal.

    1. Get the appropriate OEM:SLP key for the edition of Vista from this thread. http://forums.mydigitallife.info/showthread.php?t=2581 and install it with slmgr -ipk [key]
    2. Get the HPQ certificate file, easily found on this forum, and install it with slmgr -ilc [filename].xrm-ms

    That's it.
    ----------------------------------------

    Is this what I need to do?  I don't know anything about entering code, e.g. entering [filename]  , etc.

     

    How do I get a hotline phone number to help with the install?

     


    Bruce Goff
    Saturday, December 3, 2011 2:03 PM
  • UPDATE:

     

    I finally found a phone number for Microsoft 1-800-936-5700 and after some time including having to first contact ACER to try to get a new product key (ACER said they couldn't give me one since computer was over three years old).  ACER said to use recovery disk.  I either didn't make one or lost it. A recovery disk does not come with new ACER computers-you have to make one.  When I called Microsoft back and reported that  ACER could not help me, Microsoft gave me a new product key and it worked.   It took a while to go through the process,but Microsoft helped resolve the problem (I hope).

    Product codes and activation process is still a mystery to me.

    So thanks to everyone who tried to help.


    Bruce Goff
    Saturday, December 3, 2011 6:08 PM
  • "BGLANCASTER" wrote in message news:e6029bc0-b62b-42af-8ca0-b840a0c13ee1...

    Product codes and activation process is still a mystery to me

    So thanks to everyone who tried to help.


    Bruce Goff
     
     
    It’s a mystery to most people – and a very convoluted problem even to those in the know :)
    Make sure that you keep a note of your new Key – you may need it again.
     
    You’re welcome for the help – I’m just sorry we weren’t able to come to a quicker resolution.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, December 3, 2011 8:01 PM
    Moderator
  • after running d diagnostic tool i got this report, i used slui.exe 3 command, which prompted me to type in product key, when i did it said key is invalid, please help me, i have 13 days till activation left.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4JJQP-TP64Y-RPFFV
    Windows Product Key Hash: W7I5PeTN2iJuvTTU9QmIXc6iQqY=
    Windows Product ID: 89578-OEM-7332157-00043
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {7101F4DD-950B-465A-9520-AE29389ED3AB}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.100218-0019
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Users\USER\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7101F4DD-950B-465A-9520-AE29389ED3AB}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPFFV</PKey><PID>89578-OEM-7332157-00043</PID><PIDType>2</PIDType><SID>S-1-5-21-3657983684-183450555-1253962497</SID><SYSTEM><Manufacturer>Quanta</Manufacturer><Model>TW8/SW8/DW8</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>Q3D12</Version><SMBIOSVersion major="2" minor="4"/><Date>20090506000000.000000+000</Date></BIOS><HWID>37313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Central Africa Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>QUANTA</OEMID><OEMTableID>WTW8    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65288</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500043-02-1033-6001.0000-3362011
    Installation ID: 007000443333424031241015274320386234119042135480806536
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RPFFV
    License Status: Initial grace period
    Time remaining: 18360 minute(s) (12 day(s))
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: OgAAAAIAAgABAAIAAQACAAAABAABAAEAnJ+Q7EZizVBqsXp/ZFJElw4s8vTA4dRfrE9oAKxWwRQqhQ==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC QUANTA WTW8    
      FACP QUANTA WTW8    
      HPET QUANTA WTW8    
      BOOT QUANTA WTW8    
      MCFG QUANTA WTW8    
      ASF! QUANTA WTW8    
      SLIC QUANTA WTW8    
      SSDT QUANTA WTW8    
    Saturday, December 3, 2011 9:36 PM
  • "jowblaze" wrote in message news:5b43a2ee-48c5-46bc-878d-69a1b7cf55a3...
    after running d diagnostic tool i got this report, i used slui.exe 3 command, which prompted me to type in product key, when i did it said key is invalid, please help me, i have 13 days till activation left.
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4JJQP-TP64Y-RPFFV
    Windows Product Key Hash: W7I5PeTN2iJuvTTU9QmIXc6iQqY=
    Windows Product ID: 89578-OEM-7332157-00043
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
     
     
     
    Please repost your report in YOUR OWN NEW thread. This avoids confusion for all.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 4, 2011 8:05 AM
    Moderator