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    when i bought my computer 4 years ago windows was built in and validated as genuine.  Why is it now coming up as a counterfeit copy

    Wednesday, July 8, 2009 10:03 AM

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    Hello angiebonjovi,

      First Off your XP is using a Volume License product key.  Only Large Orginization (University, Large Company, Government agency...so on) are able to purchase Volume Licenses.

      If I remember correctly, this key is owned by a Large University (I believe in the US). The Key will only work when in the general area of the University.  The school provides the key to Active Students, but when they leave the school, the key stops being Valid.

     
    * If this key was provided by your Company or School (and you are an Active Employee or Student), please contact your orginization's IT staff who will work with Microsoft to correct the IP Geo rules.

    * If you were sold this key, return to the person or company that sold you the key and demand the Genuine Microsoft Software, that you paid for (or at the very least, a refund). I also encourage you to submit a Piracy Report at http://microsoft.com/piracy

    Thank you,
    Darin MS
    Wednesday, July 8, 2009 7:13 PM

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    Hello angiebonjovi,

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

      

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 8, 2009 2:10 PM
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    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T4YDB-PB6DG-JPKMJ
    Windows Product Key Hash: kLpNTgYGTsUYia9HU4fgu7ASyNA=
    Windows Product ID: 55274-640-1011873-23081
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {524D62C5-FF53-44D4-91BD-4BD9C78E260A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: D:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{524D62C5-FF53-44D4-91BD-4BD9C78E260A}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JPKMJ</PKey><PID>55274-640-1011873-23081</PID><PIDType>1</PIDType><SID>S-1-5-21-842925246-1770027372-725345543</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>Ei 303</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060629000000.000000+000</Date></BIOS><HWID>7CBE33F70184205D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65059</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1005B:Dixons Stores Group
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    the reesolve did not come up and this is what it copied

    Wednesday, July 8, 2009 3:49 PM
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    Hello angiebonjovi,

    Don't forget the rest of your homework assignment! :-)

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, July 8, 2009 5:24 PM
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    Hello angiebonjovi,

      First Off your XP is using a Volume License product key.  Only Large Orginization (University, Large Company, Government agency...so on) are able to purchase Volume Licenses.

      If I remember correctly, this key is owned by a Large University (I believe in the US). The Key will only work when in the general area of the University.  The school provides the key to Active Students, but when they leave the school, the key stops being Valid.

     
    * If this key was provided by your Company or School (and you are an Active Employee or Student), please contact your orginization's IT staff who will work with Microsoft to correct the IP Geo rules.

    * If you were sold this key, return to the person or company that sold you the key and demand the Genuine Microsoft Software, that you paid for (or at the very least, a refund). I also encourage you to submit a Piracy Report at http://microsoft.com/piracy

    Thank you,
    Darin MS
    Wednesday, July 8, 2009 7:13 PM
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    The label says:   Windows xp home edition
                           DSG retail limited
                           then a bar code  458862
                           product key
                           Another bar code
     I have also looked on the computer and this is stating i have windows xp pro ??

                       

    Wednesday, July 8, 2009 7:16 PM
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    Hello angiebonjovi,

    As Darin posted, right now your computer has a nongenuine installation of XP Pro.  This most likely happened if you took your computer to a shop for repair, or if a well-meaning computer-savvy friend "helped" you repair your computer.  Your computer most certainly did NOT come from Dixon's with a nongenuine installation of XP.

    Also, the installation of Office 2007 Enterprise is nongenuine, as well.  It too is a pirated copy of Office installed with a nongenuine "keygen" product key.

    The CoA on the computer is telling us that when brand new, the computer had a legitimate license for XP Home Edition from DSG Retail Limited.  Being in the States I only know what I can Google, but if I am correct Dixon's is a very large consumer electronics retailer that operates Dixon's, PC World, and several other "household name" retail stores in the UK.

    The computer is still licensed to run XP Home.  So, if you could install XP Home onto the computer using the Product Key fro XP Home that is printed on your CoA, your computer's Windows installation would once again be 100% Genuine.

    To do this installation, you will need to acquire the correct Reinstallation or Recovery Disc as supplied by the manufacturer, which is of course Dixon's.  Please contact Dixon's customer or tech support to see if a Reinstallation or Recovery Disc is available for your model.

    If for some reason Dixon's cannot supply the disc, your alternative is to acquire a genuine hologrammed Microsoft Windows XP Home CD as provided by the small manufacturer/systembuilder channel.  These CDs have "For distribution only with a new PC" printed in the upper left quadrant of the hologrammed label.  Other types of Microsoft Windows XP Home CDs (upgrade retail and full retail) will NOT work with the Product Key on your CoA.  When you use the small manufacturer/systembuilder CD, keep two things in mind:  (1) DO NOT use the product key that came with the CD, use ONLY the product key on the CoAa affixed to your computer, and (2) after installation you have to do a Telephonic Activation instead of the automatic online activation.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, July 9, 2009 3:12 AM
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    thank you very much for all your help much appreciated
    Thursday, July 9, 2009 2:29 PM
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    Hello angiebonjovi,

    You're welcome!

    Please come back to let us know if you were successful in getting your computer back to being Genuine again :-)

    Good Luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, July 9, 2009 5:08 PM
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    This is not always correct Darin.
    You say that The school provides the key to Active Students, but when they leave the school, the key stops being Valid.
    Many years ago back around 2003 when in collage i got WXPVOL_EN windows xp pro cd and I have been using it ever since.
    Many of us at the time  joke'd about our cd package having the same number on it to install xp.
    Since then I have slipstreamed sp3 and ie8 and all updates in the instal iso.
    But it never leaves my hands and it will NOT be sold on my pc if i ever sell it.
    It still passes wga and updates.
    My original cd is a genuine microsoft cd and so is the original cd cover.
    Friday, August 7, 2009 7:11 AM
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    Hello Dan aka me,

    Microsoft enters into agreements with many universities, and not all of these agreements have the same conditions.

    It would seem that your university's agreement with Microsoft allows either extended or perpertual use of the license that the school purchased for the software from Microsoft.

    OTOH, the particular university whose Product Key is the topic of the original discussion entered into an agreement with different conditions, as Darin mentioned in his original reply.  The information available to him apparently shows that the use of the university's license is limited to actively enrolled students only.  It looks like they had some difficulty in enforcing such a limitation so they worked with Microsoft to start with a geographic block on the PK.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 7, 2009 1:17 PM