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Win 7 stating not genuine, after almost a year of use... RRS feed

  • Question

  • I purchased a laptop, a packard bell from a high street retailer, which came pre-installed with Win 7. Around 6 months ago I merged components from the packard bell with a new dell machine, and everything has been running fine and dandy until last week when the windows error came up, I have browsed the various forums and topics for suitable remedies, but nothing has helped.

    Really hope you can help, as I use my laptop for work, and it is an integral part of my busness, would hate for it to become a major issue.

    Cheers.

    Here is my diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {000D85FA-BAC5-4C94-BE50-D12450BFC2BB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{000D85FA-BAC5-4C94-BE50-D12450BFC2BB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-541536265-686128959-1864054830</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>9FBA3607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-2057-7600.0000-3462010
    Installation ID: 000412014685518381108735517204551221972511771756191375
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 1
    Trusted time: 12/12/2010 10:27:00

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:26:2010 11:29
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABQABAAIAAQABAAAAAgABAAEA6GGU8SKfRoNsPGzMwLIKJabCBqSU+wRgUEpKOlhfsg0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      OSFR            DELL          M08   
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst


    Sunday, December 12, 2010 10:37 AM

Answers

  • "mantramania" wrote in message news:e5bdcd93-dc9d-4620-b58c-134823e66398...

    In regards to 'merged components' I have moved the packard bell ram and hard drves in to the dell, to create a more powerful laptop, as a lot of people do. My main concern is that I have purchased BOTH machines, and paid for the windows install on both machines, WIN 7 on the PB, and Vista on the Dell. The laptop has been great for the past 6 months, and has only recently started showing this error.

    Are you saying that despite my purchase of Windows 7, and having an official paid for key, I am not able to use it on the hard drive it was purchased on, because I have changed the motherboard it is being used with? And that the only way around this is to format and reinstall on the current machine?

    Surely there is an easier and more consumer friendly option than this?


    OEM Licenses are tied to the first computer on which they are installed - that's the main reason that they are cheaper than Retail Licenses. (The other is that the OEM is expected to support the user, rather than MS doing the support).
    There is no reason that you cannot use the original OS on each machine - what you cannot do is transfer the licenses between machines, which is what you have done by moving the HD across to the Dell. Also, any other software that came with the PC will also be out of license terms, since it's all OEM-licensed.
    As I said, the fix for Windows is easy enough - simply use the option to Change Product Key on the System Properties page, to the one on your Dell COA Sticker.
     
    However, having said that, it's a certainty that Dell will consider that you've voided any guarantees, because you've changed both hardware and software, and I suspect that PB will think the same way.
    I suggest that you read the terms of the license, next time, before you start using the product.
     
    In respect of your 'as a lot of people do' - most people, if they are buying a new laptop, specify what they require in the first place, rather than frankensteining components from other machines, which may or may not be fully compatible, and which in any case void all the guarantees and a lot of the licenses involved.
    Laptops are not the same as desktops - they are subject to a lot more wear-and-tear, and components tend to fail faster. Moving components between machines is not really a good idea - since if one fails, it may trigger a cascade of problems, and if the machine is out of guarantee because of the modding, then you have no comeback whatever, even if it's one of the original machine components that failed. Adding random components from old machines is likely to case problems - and in any case makes the old machine pretty much unsaleable. Selling the old machine in a fully-functional state would certainly have recouped any extra expense for buying extra RAM and HD-space at time of purchase. 
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, December 13, 2010 10:55 PM
    Sunday, December 12, 2010 1:23 PM
    Moderator

All replies

  • "mantramania" wrote in message news:a9df0b80-20de-4dbb-bb16-8a6860143bf0...

    I purchased a laptop, a packard bell from a high street retailer, which came pre-installed with Win 7. Around 6 months ago I merged components from the packard bell with a new dell machine, and everything has been running fine and dandy until last week when the windows error came up, I have browsed the various forums and topics for suitable remedies, but nothing has helped.

    Really hope you can help, as I use my laptop for work, and it is an integral part of my busness, would hate for it to become a major issue.

    Cheers.

    Here is my diagnostic:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {000D85FA-BAC5-4C94-BE50-D12450BFC2BB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{000D85FA-BAC5-4C94-BE50-D12450BFC2BB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-541536265-686128959-1864054830</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>9FBA3607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-2057-7600.0000-3462010
    Installation ID: 000412014685518381108735517204551221972511771756191375
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 1
    Trusted time: 12/12/2010 10:27:00

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:26:2010 11:29
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABQABAAIAAQABAAAAAgABAAEA6GGU8SKfRoNsPGzMwLIKJabCBqSU+wRgUEpKOlhfsg0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      OSFR            DELL          M08   
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst



    'merged components'??? WTH does that mean, in a laptop context?
    Your problem is simple - OEM Licenses cannot be transferred between machines, and you would appear to have transferred your PB installation to the new Dell, including the Key.
    Simply change the product key for Windows to that on the Dell COA sticker (Assuming that it's for Win 7 Home Premium) and all should be OK.
    If the COA sticker on the Dell is for a different edition or version of Windows, then you'll have to do a System Recovery from the Dell media , and reinstall your applications and data.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, December 12, 2010 11:05 AM
    Moderator
  • In regards to 'merged components' I have moved the packard bell ram and hard drves in to the dell, to create a more powerful laptop, as a lot of people do. My main concern is that I have purchased BOTH machines, and paid for the windows install on both machines, WIN 7 on the PB, and Vista on the Dell. The laptop has been great for the past 6 months, and has only recently started showing this error.

    Are you saying that despite my purchase of Windows 7, and having an official paid for key, I am not able to use it on the hard drive it was purchased on, because I have changed the motherboard it is being used with? And that the only way around this is to format and reinstall on the current machine?

    Surely there is an easier and more consumer friendly option than this?

    Sunday, December 12, 2010 11:57 AM
  • "mantramania" wrote in message news:e5bdcd93-dc9d-4620-b58c-134823e66398...

    In regards to 'merged components' I have moved the packard bell ram and hard drves in to the dell, to create a more powerful laptop, as a lot of people do. My main concern is that I have purchased BOTH machines, and paid for the windows install on both machines, WIN 7 on the PB, and Vista on the Dell. The laptop has been great for the past 6 months, and has only recently started showing this error.

    Are you saying that despite my purchase of Windows 7, and having an official paid for key, I am not able to use it on the hard drive it was purchased on, because I have changed the motherboard it is being used with? And that the only way around this is to format and reinstall on the current machine?

    Surely there is an easier and more consumer friendly option than this?


    OEM Licenses are tied to the first computer on which they are installed - that's the main reason that they are cheaper than Retail Licenses. (The other is that the OEM is expected to support the user, rather than MS doing the support).
    There is no reason that you cannot use the original OS on each machine - what you cannot do is transfer the licenses between machines, which is what you have done by moving the HD across to the Dell. Also, any other software that came with the PC will also be out of license terms, since it's all OEM-licensed.
    As I said, the fix for Windows is easy enough - simply use the option to Change Product Key on the System Properties page, to the one on your Dell COA Sticker.
     
    However, having said that, it's a certainty that Dell will consider that you've voided any guarantees, because you've changed both hardware and software, and I suspect that PB will think the same way.
    I suggest that you read the terms of the license, next time, before you start using the product.
     
    In respect of your 'as a lot of people do' - most people, if they are buying a new laptop, specify what they require in the first place, rather than frankensteining components from other machines, which may or may not be fully compatible, and which in any case void all the guarantees and a lot of the licenses involved.
    Laptops are not the same as desktops - they are subject to a lot more wear-and-tear, and components tend to fail faster. Moving components between machines is not really a good idea - since if one fails, it may trigger a cascade of problems, and if the machine is out of guarantee because of the modding, then you have no comeback whatever, even if it's one of the original machine components that failed. Adding random components from old machines is likely to case problems - and in any case makes the old machine pretty much unsaleable. Selling the old machine in a fully-functional state would certainly have recouped any extra expense for buying extra RAM and HD-space at time of purchase. 
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, December 13, 2010 10:55 PM
    Sunday, December 12, 2010 1:23 PM
    Moderator