Answered by:
Windows 7 is activated, but not genuine

Question
-
HI
I have this computer with genuine windows 7 pro product key and sticker and already activated. But it keep popping up saying windows is not genuine, I ran WGAdiag and found these, can you tell me what wrong and how to fix it. Thanks
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-T4HFB-YFPYB-YRTB6
Windows Product Key Hash: awKFlgjjAD+Rn84YWnJ1ae/Jf8c=
Windows Product ID: 00371-OEM-9044812-01774
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8085A13C-4519-43BE-AF26-B6DD967170A7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-429-800700c1_025D1FF3-344-800700c1_025D1FF3-229-800700c1_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8085A13C-4519-43BE-AF26-B6DD967170A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YRTB6</PKey><PID>00371-OEM-9044812-01774</PID><PIDType>3</PIDType><SID>S-1-5-21-2343335980-892247823-2396810594</SID><SYSTEM/><BIOS/><HWID>BF633807018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 6:28:2011 20:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAQACAAAAAQABAAEAeqi2ENowkgCedmRCrNvOcGQRYj1q486f1sc=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 7309MS A7309300
FACP 7309MS A7309300
SRAT AMD FAM_F_10
HPET 7309MS OEMHPET0
MCFG 7309MS OEMMCFG
WDRT 7309MS NV-WDRT
OEMB 7309MS A7309300
SSDT A M I POWERNOW- Edited by Darin Smith MS Friday, July 1, 2011 6:58 PM removed duplicate Diagnostic Reports
Friday, July 1, 2011 4:03 PM
Answers
-
"nguye" wrote in message news:a9ea7533-2e3c-4285-b579-5a8df916f0bd...
HI
I have this computer with genuine windows 7 pro product key and sticker and already activated. But it keep popping up saying windows is not genuine, I ran WGAdiag and found these, can you tell me what wrong and how to fix it. Thanks
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-T4HFB-YFPYB-YRTB6
Windows Product Key Hash: awKFlgjjAD+Rn84YWnJ1ae/Jf8c=
Windows Product ID: 00371-OEM-9044812-01774
Windows Product ID Type: 3
Windows License Type: OEM System Builder
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Your problem is caused by the set of file mis matches above - while it's one of the more common error modes, we have as yet been unable to fix it in the forums here (but we're willing to have a go if you are! - it'll take some time though)
If you're in a hurry, your best bet is to contact WGA Support
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Friday, July 1, 2011 6:58 PM
Friday, July 1, 2011 4:40 PMModerator
All replies
-
Please delete all the multiple copies of the report. Click Edit and cut all but the final copy.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Friday, July 1, 2011 4:33 PMAnswerer -
"nguye" wrote in message news:a9ea7533-2e3c-4285-b579-5a8df916f0bd...
HI
I have this computer with genuine windows 7 pro product key and sticker and already activated. But it keep popping up saying windows is not genuine, I ran WGAdiag and found these, can you tell me what wrong and how to fix it. Thanks
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-T4HFB-YFPYB-YRTB6
Windows Product Key Hash: awKFlgjjAD+Rn84YWnJ1ae/Jf8c=
Windows Product ID: 00371-OEM-9044812-01774
Windows Product ID Type: 3
Windows License Type: OEM System Builder
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Your problem is caused by the set of file mis matches above - while it's one of the more common error modes, we have as yet been unable to fix it in the forums here (but we're willing to have a go if you are! - it'll take some time though)
If you're in a hurry, your best bet is to contact WGA Support
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Friday, July 1, 2011 6:58 PM
Friday, July 1, 2011 4:40 PMModerator -
HI
Thanks for your reply
So if the problem is the file mismatch. and If these file mismatch fixed. the geniuine problem will be fixed?
and how do I able to fix these file mismatch anyway. Thanks
Friday, July 1, 2011 7:14 PM -
"nguye" wrote in message news:2a1ff846-8454-4eb1-ae55-72822dd51907...
HI
Thanks for your reply
So if the problem is the file mismatch. and If these file mismatch fixed. the geniuine problem will be fixed?
and how do I able to fix these file mismatch anyway. Thanks
That is what we don't yet know.What we do know is that there is a problem which affects this set of file (and some others), and it manifests as a File Mismatch with the associated File Tampers, in the MGADiag report - all normal methods of fixing such files appear not to work, so either something is affecting the system, or there's a common failure point (possibly in either a Service or in a System Certificate.I can suggest a few things that might help - and might help us to isolate the problem but it'll take a while for you to work through them.....First off, let's try the 'standard' fix methods.1) System Restore - try restoring the system back to a date before the problem surfaced.Once the System Restore is complete, reboot again, and then run another MGADiag report - see if that has changed anything. If not, then go to the next one.2) System File Checker...try a System File Checker - it will attempt to replace the broken file and any others it finds.
System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
run another MGADiag report, and post the results.
If nothing appears to have changed, you may want to try the next step....Please open an Elevated (Administrator) Command Prompt window and use the following commands....
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc
copy and paste the results into your response.
This may show us what's wrong with at least one of the files.
Also - please run the same commands with the Cryptographic Service -sc qc cryptsvc
sc queryex cryptsvc
sc qprivs cryptsvc
sc qsidtype cryptsvc
sc sdshow cryptsvc
again, post the results.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, July 1, 2011 7:32 PMModerator