locked
Reinstall Assitance RRS feed

  • Question

  • Hey guys,

     

    Situation

    I had a 1 yr subscription of onecare on my PC. Have not used the PC for some months. Subscription had lapsed in Feb so by the time I logged back on today it had been cancelled. Have bought brand new OneCare disk.

     

    Problem

    Tried to install the new disk

    Told me that OnCare already installed.

    I removed old version.

    I used OneCare clean up tool

    Installed new disk.

    OneCare wouldn't initialise.

    Went to help centre ewas asked to enter in 20 digit product ID number but couldn't do because OneCare wouldn't open

    Am currently reinstalling any ideas?

     

    Just tried the reinstall no go. Have also run the RepairBoot Ini but no problems there.

     

    When I open 1care manually it says the program has been stopped.

     

    10minutes later

    Happy to say that it all of a suddenasked me for the product key.

    Unfortunately it doesn;'t open automatically and when I open my self it freezes all together. ctrl+alt+del shows it is not responding. HELP - it's doing my head in........

     

    Now 2hrs later

    Just have the red 1care ballon icon sitting in the corner. When I try to open 1care by clicking on the balloon it opens up but all I can't access anything - as I move my cursor over the 1care pane I only get the hour glass and then the fateful words in brackets in the title bar (not responding)..........

     

    Regards

     

    Richard

    Sunday, April 13, 2008 5:24 AM

Answers