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Windows 7 Genuine Problem RRS feed

  • Question

  • Just installed a new Solid State Drive and installed Windows 7 Ultimate onto there, all working fine now 2 days after the re-install I am getting a "not genuine" message. This is my report from the diagnostic program:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-*****-*****-P***7
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {2A490F61-F43F-41B1-8396-8C147AA51A19}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2A490F61-F43F-41B1-8396-8C147AA51A19}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1864350343-1786094702-4249382355</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20100824000000.000000+000</Date></BIOS><HWID>96B83607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-2057-7600.0000-0552012
    Installation ID: 000194801746764761591281022214008205772265974626238035
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 26/02/2012 16:56:50

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:26:2012 16:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAonak2nqrjnVWj/AXELduReqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      EUDS   GBT     
      MATS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM
      SLIC   DELL    QA09  


     

    Sunday, February 26, 2012 5:02 PM

Answers

  • "C.Lawbuary" wrote in message news:702ade65-09c5-40b6-b167-d563406c8d5e...
    This is where the problem started, I have no case with any record of my serial number.
     
    Oh dear :(
    There is unfortunately no way to recover such a Key – if you still have receipts and such, you can try MS for a replacement...
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, February 28, 2012 12:31 AM
    Sunday, February 26, 2012 11:32 PM
    Moderator

All replies

  • "C.Lawbuary" wrote in message news:a9fa198b-7e39-421d-9d07-9e484de99190...

    Just installed a new Solid State Drive and installed Windows 7 Ultimate onto there, all working fine now 2 days after the re-install I am getting a "not genuine" message. This is my report from the diagnostic program:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-*****-*****-P***7
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    Other data-->
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="4"/><Date>20100824000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 26/02/2012 16:56:50

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      SLIC   DELL    QA09  


     

    What make and model is your PC?
    The motherboard appears to be a retail one, but the Windows Key is an OEM_SLP one, which is only valid on a motherboard which was originally supplied with Windows 7.
     
    You appear to have a non-genuine installation. From where did you purchase this copy of Windows?
    What type of package was it?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 26, 2012 5:54 PM
    Moderator
  • It's a custom built one. I've had it what must be a year now and bought from Novatech online.

    If I'm honest I couldn't find my original CD key so used an online program to find it on the machine before I did the re-install, looks like that wasn't the best idea.

    What do I need to do next?

    Sunday, February 26, 2012 7:37 PM
  • "C.Lawbuary" wrote in message news:c938dfba-82d6-4c6a-b73f-f6092de5aced...

    It's a custom built one. I've had it what must be a year now and bought from Novatech online.

    If I'm honest I couldn't find my original CD key so used an online program to find it on the machine before I did the re-install, looks like that wasn't the best idea.

    What do I need to do next?

    Novatech are very reputable – I’ve used them myself :) They do not, however, qualify as a DirectOEM (which is required for an OEM_SLP Key)
     
    The Key is actually from a Dell machine – and will never legitimately activate on your machine.
     
    You need to check out the COA sticker on your machine (which is where the Key will be), and swap that in for the current ne (assuming that the Version and edition of Windows are the same)
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 26, 2012 7:46 PM
    Moderator
  • Yeah I wouldn't for a second think it was something from Novatech side.

    I've never had a Dell machine so can't work out where this has come from, just used this online program to find my CD key as I lost the box for it (looks like I need to look harder...)

    Is there any other way? Where it was custom built it wasn't stuck on the side of the case I only had the box and no other record.

    Sunday, February 26, 2012 8:22 PM
  • "C.Lawbuary" wrote in message news:1fb8f588-9ef5-47ae-a31b-6bcc1a750161...

    Yeah I wouldn't for a second think it was something from Novatech side.

    I've never had a Dell machine so can't work out where this has come from, just used this online program to find my CD key as I lost the box for it (looks like I need to look harder...)

    Is there any other way? Where it was custom built it wasn't stuck on the side of the case I only had the box and no other record.

    What type of installation does it claim to be? I would assume an OEM one, in which case, they are required by the terms of their own SLT’s to affix the COA sticker to the machine’s case.
    If they didn’t do that, then they are in breach of their contract with MS, and you have a counterfeit install. :(
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 26, 2012 8:56 PM
    Moderator
  • It was ordered as individual components and built by a friend and myself so I guess they don't have to stick it too the case as it wasn't assembled their end?

    Hmm think I'm stuck on this one.

    Sunday, February 26, 2012 10:13 PM
  • "C.Lawbuary" wrote in message news:23e00c53-ae05-4ffa-bc99-eabe00afb605...

    It was ordered as individual components and built by a friend and myself so I guess they don't have to stick it too the case as it wasn't assembled their end?

    Hmm think I'm stuck on this one.

     
    What form of Windows was ordered? – OEM or Retail?
    An OEM copy comes in a cardboard-backed cellophane-wrapped envelope – the Key is on a sticker on a card inside that, which should have been affixed to the PC at installation..
     
    A Retail copy comes in a fancy plastic box. The Key is on the Proof of License label on the case (or inside the case – not visible from the outside) – or on a card inside the box. The sticker in this case is an Orange/yellow colour, and is not detachable.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 26, 2012 10:22 PM
    Moderator
  • I guess your not going to like this reply.... Retail.
    Sunday, February 26, 2012 10:25 PM
  • "C.Lawbuary" wrote in message news:53865eae-6493-446b-8a1f-514a65a1b983...
    I guess your not going to like this reply.... Retail.
     
     
    Nope – that’s good :)
     
    In that case (no pun!) the Key is usually on a Yellow/orange sticker attached to a case-fitting card with the Win 7 logo (in Orange in my case) on the flip-side. In mine, that Logo is actually the one that shows through the plastic case at the front, and covers the whole inner front surface.
     
    You can see an example of the sticker here....
    (You’re looking for the Product Key Label/Proof Of License)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 26, 2012 10:56 PM
    Moderator
  • Hmmm going to have a problem here.

    About a week a go I purchased a new case and installed everything into there so not in the total original form and even then I have no memory of that sticker.

    Basically the only record of my serial key came from this third party program (forget the name now) and it looks like I've got the wrong key.

    Sunday, February 26, 2012 10:59 PM
  • "C.Lawbuary" wrote in message news:1ec1b8eb-1d59-4de8-9bd9-71eade0ebf73...

    Hmmm going to have a problem here.

    About a week a go I purchased a new case and installed everything into there so not in the total original form and even then I have no memory of that sticker.

    Basically the only record of my serial key came from this third party program (forget the name now) and it looks like I've got the wrong key.

     
    Nah – not the machine’s case – the case that Windows came in :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 26, 2012 11:13 PM
    Moderator
  • This is where the problem started, I have no case with any record of my serial number.
    Sunday, February 26, 2012 11:15 PM
  • "C.Lawbuary" wrote in message news:702ade65-09c5-40b6-b167-d563406c8d5e...
    This is where the problem started, I have no case with any record of my serial number.
     
    Oh dear :(
    There is unfortunately no way to recover such a Key – if you still have receipts and such, you can try MS for a replacement...
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, February 28, 2012 12:31 AM
    Sunday, February 26, 2012 11:32 PM
    Moderator