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  • Question

  • when i turn computer on it show a green screen and say that my access  is limited because of a authorization change has been made. and it was let me get thru to any icons ot control panel.
    Saturday, February 28, 2009 8:30 PM


  • Hello j.hustler1,

      One of the option should be either to used in reduced functionality mode or to to check online for additional information.  Either option will launch the default internet browser.

      Using that internet browser, download and run the Genuine Diagnostics tool. this will give me information on what is happening in your Vista.

    1) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    2) A window will come up asking if you want to Run or Save, Select Run
    3) When the program runs, Click the Continue button, then click the Copy button.
    4) Return to this thread by Typing: http://social.microsoft.com/Forums/en-US/genuinevista/thread/a9fa61c4-6769-46ec-b784-d1eaf012e23c into the browser address bar.
    5) In a reply post, Paste the Diagnostic Report.

    If you are unable to follow these directions, you will, instead, need to go to http://go.microsoft.com/fwlink/?linkid=52029 and create a service request for support for this issue.

    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 2, 2009 10:08 PM