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    I recently have been having a variety of problems with software blowing up some newly installed others such as Windows Movie Maker which has been on the machine forever. I just recently installed a capture device to use to make home videos and cannot get it to work. Every peice of software that should use it blows up. The vendor suggested I repair my operating system as it appears some files have been corrupted according to his way of thinking. I went to do a repair and can't find the original Windows XP Pro CD anywhere. It's been years since I've used it. So I am looking to get a new copy and am trying to follow the instructions from a previous thread to do that.

     

    Below is my MGADT.

     

    Thanks,

     

    Walt Mayhew

     

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-66YKQ-RBWVD-XMQC3
    Windows Product Key Hash: 2DuGhGk+/C8eHS4ysL5nzdVsPKI=
    Windows Product ID: 55274-OEM-2213904-90773
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F70E18A5-AB1F-4039-993C-3B78BAE2058E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F70E18A5-AB1F-4039-993C-3B78BAE2058E}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XMQC3</PKey><PID>55274-OEM-2213904-90773</PID><PIDType>3</PIDType><SID>S-1-5-21-1715567821-789336058-842925246</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N-E SLI ACPI BIOS Revision 0603</Version><SMBIOSVersion major="2" minor="4"/><Date>20070118000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D79C3D7701844E76</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>A6908D948101F0C</Val><Hash>cEdIwSGHE+yXyLJ7eA7OfdWuLag=</Hash><Pid>81606-902-1931383-64020</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, October 31, 2007 11:12 PM

Answers

All replies

  • Hello Walt,

     

    If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder.  If they cannot help, order a replacement from Microsoft:

    Americas:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

    Europe, Middle East, Africa:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

    Asia-Pacific:  http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

    This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

    Replacements for Microsoft software or hardware

    Service packs on CD

    Product upgrades

    Replacement product manuals

                Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

     

    Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us. 

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, October 31, 2007 11:52 PM
  • As much as i love linux (notice my name and info about me) i do still use windows to play games and i need to replace my installation disk, (windows sp1, and no i wont upgrade to sp2 until microsoft makes that special non-working app or dll or whatever it is that i need to run certain software work again) and i wonder why MS doesnt just have an ISO available, you cant use it w/o an install key so there's no loss of money (seeing as multi-billon dollar corporations get so very upset when they lose even small amounts of money) so why dont you have an iso  of the disk, i mean, you have a big file that you can make boot floppies out of. And why cant i boot my xp drive after i used the linux bootloader? NOTE that i said used not installed, used , i used it to boot and run ubuntu off the live cd without installing anything. and dont tell me that the linux bootloader overwrote the Master Boot record for windows because i can boot win98 just fine. plus the live cd is designed specifically so that you can try linux without overwriting or installing anything.  

    Sunday, April 13, 2008 1:38 AM