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Receive second call while still in first call RRS feed

  • Question

  • Hi All,

     

    Our OCS is connected via a Dialogic 4000 to the telephone system, and incoming / outgoing calls are working fine. However, we have a problem in that when a user receives a call, and he/she is talking to somebody, a second call to this person also starts ringing. I'd prefer the second caller to get an engaged signal instead. Any ideas?

     

    Thanks,

     

    Al

    Wednesday, August 6, 2008 12:53 PM

All replies

  • This is by design

     

    Thursday, August 7, 2008 7:47 PM
  • Thank you for the answer, I already know that this is by design and personally, don't have a problem with it as I can either deflect the call to voice mail, or drop the current call if its not as important.

     

    However, not everybody here is happy with this, and would like a busy signal on a second call, any ideas?

     

    Alginald

    Monday, August 11, 2008 6:52 AM