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Unable To Pickup Call from Catalina (Polycom CX200) RRS feed

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    Hi,

     

    I've got a few unit of Catalina (a.k.a Plycom CX200) phone which plug into the USB port of my laptop.

     

    1. When a voice call is comming in, I pickup the handset, it won't "answer" the call, I will still have to click on the "pickup/answer call" button on Office Communicator 2007, then only I will be able to talk through the handset.

     

    2. I also notice that there is no indicator ligh on the "Office Communicator" Logo on the phone, I think I've read from some site suggest that it will light on depends on your present? (e.g: green for available, red for in conference.. etc) ?

     

    Is there some other configuration that I need to do? The user manual say its "plug and play" ... But it dont seems so...?

     

    best,

    Hank

     

    Wednesday, December 5, 2007 5:42 AM

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    Could this be your issue? http://blogs.technet.com/jenstr/archive/2007/11/11/why-is-my-device-optimized-for-office-communicator-2007-not-showing-my-presence-state-or-reacting-on-hid-commands.aspx

     

    best regards

       Jens

    Wednesday, December 5, 2007 7:20 AM
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    Hi Jens,

     

    Nope... I do have that icon as describe in the link you gave... so i guess the problem is not related to that?

    Wednesday, December 5, 2007 8:30 AM
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    Do you see the catalina device in the Audio Video tuning wizard in MOC?

     

    best regards

    Jens

    Wednesday, December 5, 2007 1:08 PM
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    Yes I do, once I plug in the Catalina phone, MOC will select it as the default device.

     

    There is another thing, The server that I'm connecting to is OCS Enterprise, and at the moment enabled PC to PC calling (no integration to PABX ). Do I need PABX integartion in order to "integrate" the Catalina phone with  the "present" ability?

     

    best,

    Hank

    Wednesday, December 5, 2007 1:26 PM
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    No, you just need to be enabled for Enterprise Voice and have a telephone number defined in the Line URI in E.164 format.

     

    best regards

    Jens

    Wednesday, December 5, 2007 2:04 PM
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    Hi Jens, this E.164 number, if I wanted to use a 4 digit number to represent a "extension". I would just put in (eg: 4122) in the "Line URI" text box (screenshot at http://www.dreamcubes.com/webdrive/EnterpriseVoiceE164.JPG )

     

    Is that correct?

     

     

    Thursday, December 6, 2007 2:17 AM
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    Hi Hank,

     

    No, you should use the full E.164 number when you define the user. You create phone normalization rules to allow the users to use 4 digits extensions. An example: Let's assume that your DID range is +451234xxxx then you would define the user with extension 6655 with this in Line URI tel:+4512346655. You would then have a normalization rule mapping all 4 digits numbers to +451234xxxx.

     

    best regards

       Jens

     

    Thursday, December 6, 2007 8:50 AM
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    I see... If I leave the Line URI blank or Invalid E164 Number, would this be the soruce of the problem that the Catalina device dont seems to "integrate" properly with MOC ?

    Thursday, December 6, 2007 9:21 AM
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    Did this resolve the issue?  We've installed the same phone here and are running into the exact same two issues.
    Wednesday, February 18, 2009 12:06 AM
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    We turned on the Enterprise voice, but did not enter in the E.164 number.  While the phone still didn't work correctly right away (even after signing out of Communicator and back in,) it did work correctly the following morning (we're guessing we had to wait for replication or for the user to log off and log back into AD.
    • Proposed as answer by Sick Freak Wednesday, February 18, 2009 9:12 PM
    Wednesday, February 18, 2009 9:11 PM
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    All my CX200's do this - until the PC is fully restarted after install.

    Install communicator (R1 or R2) / outlook add-ins / live meeting.  Plug in CX200.  Dial voicemail - can hear it from the CX200.


    The CX200 now acts just as you describe.  Fully restart the PC - CX200 works fine & continues to work without issue.


    Not sure if any if that helps - but I thought I would share...

    (All my users have enterprise voice & the full tel:+ E164 number)


    Paul
    Wednesday, February 25, 2009 6:33 PM