Answered by:
Cant download

Question
-
Have had Toshiba Satellite Laptop for about 2 years now then all of a sudden it would not download anything. Gets to a certain point eg 30% and stops. Am able to download attachments through email but not install programs or media files such as youtube videos. Read another question and downloaded Genuine Advantage diagnostic tool as suggested and this is the report.
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-YCFC7-4P6RP-H8YF8
Windows Product Key Hash: 5sr/wcSKutq5drDCSn1DxhGnpLw=
Windows Product ID: 76487-OEM-2211906-00111
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: {6ACCEDE9-7673-4BB2-ADAE-B39F088CAAA5}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard Edition 2003 - 100 Genuine
Microsoft Office OneNote 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6ACCEDE9-7673-4BB2-ADAE-B39F088CAAA5}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8YF8</PKey><PID>76487-OEM-2211906-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-2792836121-3522641024-1329117236</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A100</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>2.00 </Version><SMBIOSVersion major="2" minor="31"/><Date>20060830000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>C7F63807018400DE</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>TOSHIBA</name><model>MSAT010AIV01</model></SBID><OEM/><GANotification/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>BDF4DE027884078</Val><Hash>aoG2buv67soE0qhuHAoCuzyuaWg=</Hash><Pid>70141-060-7113801-56515</Pid><PidType>1</PidType></Product><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><PidType>0</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="A1" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 80FD:Semp Toshiba Informatica Ltda|80FD:TOSHIBA CORPORATION
Marker string from OEMBIOS.DAT: TOSHIBA,TOSHIBAOEM Activation 2.0 Data-->
N/A
Please help!Thursday, July 9, 2009 5:17 AM
Answers
-
Hello Jakinpop90,
These forums are for the support of Windows Genuine Advantage Validation issues. Your post does not appear to a be XP Activation or Validation related and, as such is, unfortunately, off-topic (as well as outside my main area of knowledge)I recommend reposting your question to one of the XP Newgroups at http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx or go to http://support.microsoft.com for additional support options.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Friday, July 10, 2009 4:35 PM
Friday, July 10, 2009 4:35 PM