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My office 2007 keep getting this office is non genuine RRS feed

  • Question

  • It pass validate, I reboot twice, I pass Genuine Advantage Diagnostic
     
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4X464-GVFJK-PMJ9B
    Windows Product Key Hash: SDwe0QJpvh476WE65WE8k1BEFD0=
    Windows Product ID: 76487-OEM-2261217-65588
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {01697CAD-D784-49D2-8D1D-FF0CFD5116DB}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: N/A, hr = 0x80004005
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-230-1_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{01697CAD-D784-49D2-8D1D-FF0CFD5116DB}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJ9B</PKey><PID>76487-OEM-2261217-65588</PID><PIDType>3</PIDType><SID>S-1-5-21-1614895754-839522115-521017155</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N-SLI DELUXE ACPI BIOS Revision 1102</Version><SMBIOSVersion major="2" minor="4"/><Date>20070620000000.000000+000</Date></BIOS><HWID>EA53318701848076</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>8512BCD5F4D5EBC</Val><Hash>OOQBM9id35WiRb3+jbb9EEzbnzY=</Hash><Pid>89392-862-1984355-65803</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Saturday, October 31, 2009 4:29 PM

Answers

  • That Fix it.

    Thank You!
    • Marked as answer by hipharry Saturday, October 31, 2009 8:11 PM
    Saturday, October 31, 2009 8:10 PM

All replies

  • Hello hipharry,

    Try the troubleshooting methods in this MS KB:  http://support.microsoft.com/kb/919895

    Usually the FixIt in Method 3 corrects the problem.

    Let us know if it works for you :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 31, 2009 4:44 PM
  • I try kb919895 and still the same, also to let you know I had uninstall the trial version and install new copy of office professional.
    Saturday, October 31, 2009 5:35 PM
  • Hello hipharry,

    OK, let's work thru it.

    1.  Restart the computer and go to http://www.microsoft.com/genuine/diag/default.aspx? and click on the Start Diagnostics button.  This procedure checks settings in Windows and Internet Explorer to make sure the OGA Notifier will run properly.  If there are any issues, follow the instructions to Resolve the issues.  If issues were identified, after fixing restart the computer.

    2.  Next, check your Documents and Settings folder structure to see if it is different from the default.  If different, the FixIt utility may not have deleted the correct license file.  Normally, the path to the Office License file is c:\documents and settings\all users\application data\microsoft\office\opa12.dat.  For example, on computers where a repair reinstallation has been done, a different file structure may be present, such as c:\documents and settings\all users.windows\application data\microsoft\office.  If your computer has a nonstandard documents and settings file structure, use search to locate all instances of the license file "opa12.dat" in the c:\documents and settings folder and subfolders, and delete them following the manual instructions in KB 919895.  If you did find this to be the case on your computer, after deleting the other opa12.dat files, restart then open Word 2007 and you should be presented with the Activation Wizard.  Activate, then restart, then visit www.microsoft.com.genuine to Validate, then open an Office program and check for the nongenuine notices.

    3.  If you do not have a nonstandard D&D folder structure, you next task is to open an Office program such as Word, then when you see the nongenuine notice, click on the "Learn More Online" link.  Going to that page will force the OGA Notifier to recheck the Office Genuine and Validation status.  Restart once more and open an Office program to check for nongenuine notices.

    Work on these steps and post back to let us know how you are doing.  If the above steps do not correct the issue, we will link you to free email tech support for OGA issues.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 31, 2009 6:35 PM
  • That Fix it.

    Thank You!
    • Marked as answer by hipharry Saturday, October 31, 2009 8:11 PM
    Saturday, October 31, 2009 8:10 PM