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Genuine windows 7 after 6 months says its not genuine....pls help RRS feed

  • Question

  • My girlfriend was given a copy of windows 7 ultimate by her university so she can work from home. It has been installed on the pc for nearly 6 months now with no problems. On boot up yesterday, it took 20 minutes to get to the desktop. After log in it went to a balck screen with the cursor, then stuck on the welcome screen for 5 minutes and eventually the desktop appeared but with the wallpaper missing and a message in the bottom right saying this copy of windows is not genuine. I have been all over the web for a solution. I have run malwarebytes. stinger and superantispyware all of which were clear. I have tryed to use phone activation but cannot get past error messages to get the activation code. Its driving me insane and she is unable to do any work on the pc.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-87J6T-PGKJD-6VQX8
    Windows Product Key Hash: 4hAnz2T6/rMhkQr4zS4OGhUzVnM=
    Windows Product ID: 00426-260-1751331-85387
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {02CC2057-2B20-42D5-8A9E-AA094E4A75CA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{02CC2057-2B20-42D5-8A9E-AA094E4A75CA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6VQX8</PKey><PID>00426-260-1751331-85387</PID><PIDType>5</PIDType><SID>S-1-5-21-1872296417-4159154018-2397338507</SID><SYSTEM><Manufacturer>FOXCONN</Manufacturer><Model>M61PMV</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>P08  </Version><SMBIOSVersion major="2" minor="5"/><Date>20091204000000.000000+000</Date></BIOS><HWID>F9BB3607018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Nvidia</OEMID><OEMTableID>NVDAACPI</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>4DB8FA8831CA500</Val><Hash>c7ybn3mq02eX1gf0VYLA30brqUE=</Hash><Pid>73931-640-5651803-57515</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:13:2010 22:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEAeqiWrQxLkgDQx1q4IoZ+P8osrOcTM0Ia

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  NVDAACPI
      FACP   Nvidia  NVDAACPI
      HPET   Nvidia  NVDAACPI
      MCFG   Nvidia  NVDAACPI
      SLIC   Nvidia  NVDAACPI


    A quick response would really be appreciated. I have tryed ringing microsoft and also manual phone activation but get an error msg when i try

    Thursday, November 4, 2010 1:24 PM

Answers

  • Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

     

    That line is abnormal, it is kind of vague but I would like you to try the following. Let us know if one of these steps works.

     

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Proposed as answer by Darin Smith MS Thursday, November 4, 2010 5:52 PM
    • Marked as answer by Darin Smith MS Monday, November 8, 2010 7:22 PM
    Thursday, November 4, 2010 1:35 PM
  • Hello Rogue Ghost,

    Just a comment, more likely a malware or hardware situation as it never takes WGA/WAT that long to decide whether an installation is Genuine or not.  The W7 installation coming up nongenuine is more likely another symptom of the problem and not the problem itself.

    Follow Carl's suggestions...

    • Proposed as answer by Darin Smith MS Thursday, November 4, 2010 5:52 PM
    • Marked as answer by Darin Smith MS Monday, November 8, 2010 7:22 PM
    Thursday, November 4, 2010 2:08 PM

All replies

  • Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

     

    That line is abnormal, it is kind of vague but I would like you to try the following. Let us know if one of these steps works.

     

    SFC/system restore

    type cmd in the search box of the start menu, right click on the icon that appears and type sfc /scannow without the qoutes and press enter, allow SFC to run, reboot when directed. If you get any error messages write them down exactly as they appear. After rebooting go to www.microsoft.com/genuine and attempt to validate.

     

    If that does not work then type system restore in the search box, click on the resulting program and follow the wizards prompts to restore to a previous point prior to the non-genuine status.

     

    If that does not work then start a no cost wga tech support incident at the following link http://support.microsoft.com/gp/contactwga

     

    • Proposed as answer by Darin Smith MS Thursday, November 4, 2010 5:52 PM
    • Marked as answer by Darin Smith MS Monday, November 8, 2010 7:22 PM
    Thursday, November 4, 2010 1:35 PM
  • Hello Rogue Ghost,

    Just a comment, more likely a malware or hardware situation as it never takes WGA/WAT that long to decide whether an installation is Genuine or not.  The W7 installation coming up nongenuine is more likely another symptom of the problem and not the problem itself.

    Follow Carl's suggestions...

    • Proposed as answer by Darin Smith MS Thursday, November 4, 2010 5:52 PM
    • Marked as answer by Darin Smith MS Monday, November 8, 2010 7:22 PM
    Thursday, November 4, 2010 2:08 PM