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  • Dan at IT Associates said:

    Genuinely Puzzled,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    Hello, here is the info after running the application from the link above...I purchased this computer new from DELL with Windows XP already installed, I believe it's XP Home addition. They only provided me a note that says "Your new computer does not require an operating system CD or drivers CDs. Instead, if you ever need to reinstall your software, use one of the following methods: (Microsoft windows System Restore or Dell PC Restore).  Thanks in advance for your help!

     

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {029D7AE6-1644-47F2-BA02-6614063251E9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Visio Standard 2002 [English] - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{029D7AE6-1644-47F2-BA02-6614063251E9}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-3145329843-2106271870-200908280</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP051                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20060530000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>AD0C34870184607D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell XPS DXPO51</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90530409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>100</LegitResult><Name>Microsoft Visio Standard 2002 [English]</Name><Ver>10</Ver><Val>1059DE659E425B6</Val><Hash>p/2NxIzuAogQkPSRBFWREbysewE=</Hash><Pid>54076-754-0620436-16357</Pid><PidType>1</PidType></Product></Products><Applications><App Id="53" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1ABD7:Dell Inc|1ABD7:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A


    • Split by Stephen Holm Wednesday, December 31, 2008 2:07 AM Split Post
    Tuesday, December 30, 2008 9:13 PM

Answers

  • Curious, what problem are you experiencing with your computer? Basically it appears things have become corrupt based on the mismatched files located in the MGA Diagnostic Report. Based on this I would recommend for you to back up your pictures, Favorites, files or anything which is important and reformate your computer. Use the recovery disc which came with your system. Also call Dell Customer support and they can walk you through the proceedures for reformating your system.



    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, December 31, 2008 2:06 AM
    • Marked as answer by Stephen Holm Wednesday, December 31, 2008 2:08 AM
    Wednesday, December 31, 2008 2:06 AM

All replies

  • Curious, what problem are you experiencing with your computer? Basically it appears things have become corrupt based on the mismatched files located in the MGA Diagnostic Report. Based on this I would recommend for you to back up your pictures, Favorites, files or anything which is important and reformate your computer. Use the recovery disc which came with your system. Also call Dell Customer support and they can walk you through the proceedures for reformating your system.



    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, December 31, 2008 2:06 AM
    • Marked as answer by Stephen Holm Wednesday, December 31, 2008 2:08 AM
    Wednesday, December 31, 2008 2:06 AM
  • hi,
    Thanks for the reply...this is a huge bummer.  I'm getting the "Windows Genuine Advantage Notification has encountered a problem and needs to close.  We are sorry for the inconvenience."  I'm also getting all these other popups with issues including that for "orb".  My system was running perfectly up until a couple days ago.  The only thing I did (that I can think of) is install all the XP security updates that were suggested...  Is there anything else that I can do besides reformatting everything?  What a huge undertaking...  :(
    Friday, January 2, 2009 5:19 AM