Windows 7 Not Genuine Error

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  (Have you EVER used Norton software on this machine?)

  Please run the following commands, and post the results.reg query

  REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

   

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

   

   They may show something

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Friday, October 25, 2013 3:25 PM

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  First off, thanks for your help and I haven't had Norton on this machine.  Here is what you asked for, I hope it helps!

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
      DisplayName    REG_SZ    Security Processor Loader Driver
      ErrorControl    REG_DWORD    0x3
      Start    REG_DWORD    0x0
      Type    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
      0    REG_SZ    Root\LEGACY_SPLDR\0000
      Count    REG_DWORD    0x1
      NextInstance    REG_DWORD    0x1
  
  
  C:\Windows\system32>
  C:\Windows\system32>
  C:\Windows\system32>
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
  DR /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
      NextInstance    REG_DWORD    0x1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
      Service    REG_SZ    spldr
      Legacy    REG_DWORD    0x1
      ConfigFlags    REG_DWORD    0x401
      Class    REG_SZ    LegacyDriver
      ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
      DeviceDesc    REG_SZ    Security Processor Loader Driver
      Capabilities    REG_DWORD    0x0
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
  
  
  C:\Windows\system32>
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
  VC
  ERROR: The system was unable to find the specified registry key or value.
  
  C:\Windows\system32>
  C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
  SVC
  ERROR: The system was unable to find the specified registry key or value.
  
  C:\Windows\system32>

  • Proposed as answer by Noel D PatonModerator Saturday, October 26, 2013 7:40 PM
  • Unproposed as answer by Noel D PatonModerator Wednesday, November 6, 2013 1:10 PM

  Saturday, October 26, 2013 1:54 AM
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  Are you sure about Norton?

  ConfigFlags    REG_DWORD    0x401

  - is typically a residual of a Norton installation

  Here's the fix...

  Open Regedit and navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR Key

   

  Export it to a reg file for safety!

  Right-click on the key name, and Select Permissions,

  Click on Advanced, then the Owner tab

  Make sure that Administrators is the owner, and put a tick in the 'Replace owner...' box at the bottom

  Click OK once

  add Administrators to the 'Groups or Usernames' list, and give them Full permissions

  CLICK OK

  Now move to the 0000 subkey

  Double-click on the ConfigFlags entry

  Change the data value to 400 (make sure that the radio-button is in 'Hexadecimal') and click OK

  Exit Regedit, and reboot.

  Post a new MGADiag report

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Wednesday, November 6, 2013 1:10 PM
  • Marked as answer by Noel D PatonModerator Wednesday, November 6, 2013 1:10 PM

  Saturday, October 26, 2013 8:17 AM

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  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
  Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
  Windows Product ID: 00359-OEM-8992687-00006
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {C492A815-1A9E-4498-87B4-2F69B32AF5E3}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130828-1532
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{C492A815-1A9E-4498-87B4-2F69B32AF5E3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2883865327-68018501-2978863345</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20110809000000.000000+000</Date></BIOS><HWID>902F3B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800006-02-1033-7601.0000-1052011
  Installation ID: 009462414864923531674623444852837022666922484660061641
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 7QJB7
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 10/26/2013 10:28:50 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 10:25:2013 20:18
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEAln3s5qg3Nv9QrqwlYj1SFO1tUmDsxC5z
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            ACRSYS        ACRPRDCT
    FACP            ACRSYS        ACRPRDCT
    HPET            ACRSYS        ACRPRDCT
    MCFG            ACRSYS        ACRPRDCT
    SSDT            ACRSYS        ACRPRDCT
    SLIC            ACRSYS        ACRPRDCT
  
  

  Saturday, October 26, 2013 3:30 PM
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  This appears to have fixed it.  I can now install windows updates again.  Thank you very much for your help!

  Saturday, October 26, 2013 3:33 PM
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  The report looks fine now - glad it worked for you!

  Good luck

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Saturday, October 26, 2013 7:40 PM

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