Does it report "Quarantine Failed" or is it cleaning it and the threat returns?
See this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2
Or are you referring to running the free online scanner for OneCare at http://onecare.live.com/site/en-us/default.htm?
If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
If you are not using Windows Live OneCare, but the Safety Scanner at the above link, you are off topic for this forum.
This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here:
http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.
If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.
-steve
