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HELP!! RRS feed

  • Question

  •  

    I downloaded (and stupidly) paid for OneCare without free trial (which it wouldn't let me do by the way) abot 3 days ago.  I have had problems ever since!!

     

    Websites are taking an eternity to appear.  I tried to do a search on Google and was waiting for the results to appear and I was still staring at the home page 20 minutes later.  I have curtrently been waiting 15 minutes on the live "instant" (HA) page to load.  I can't get onto my email through the web address, only windows live.

     

    Plus, I can't install the Window's Updates that are putting me in the red according to OneCare!

     

    PLEASE HELP!! Or at least tell me how I can get my money back

    Sunday, June 1, 2008 9:04 PM

Answers

All replies

  • If you have any other antivirus, antispyware or firewall programs installed ( other than the Windows firewall ) please uninstall them. Another possibile cause would be a pre-existing malware infection. I suggest contacting support. They can help with the One Care issue or a refund. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Sunday, June 1, 2008 9:36 PM
    Moderator
  • I uninstalled my antivirus and antispyware before I downloaded OneCare.  As far as I know, I don't have any other antivirus or firewall programs installed.

     

    I have tried the link above and I am having the same problems... waiting a long time and not getting anywhere!

     

     

    Monday, June 2, 2008 5:51 PM
  • Tina;

     

    How did you try to remove your previous security, by using Control Panel > Add/Remove ?  Often that's not enough due to how these applications are installed (at very low system levels).  You can either look here, see if the uninstall tool was also included with the installation files, or else go to the original publishers download site for specialized removal tools: http://www.pchell.com/virus/uninstallavast.shtml

     

    Note that Live OneCare also has such a removal tool:

    http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanUp.exe

    Monday, June 2, 2008 6:34 PM
  • Hi there,

     

    I looked at the website which was very helpful.  For the antivirus program I had (AVG), all you had to do was Control Panel > Add/Remove.

     

    I managed to contact support how were extremely unhelpful.  They gave me 2 links to go onto, knowing full well one of the problems I am having is that I can't get onto web pages.

     

    Any other ideas or do you know who I can contact to get my money back?  I am extremely dissatisfied with this program and would NOT recommend it to anyone.

     

    Thanks for your help so far.

     

     

    Wednesday, June 4, 2008 8:03 PM
  •  teenytina wrote:

     

    I looked at the website which was very helpful.  For the antivirus program I had (AVG), all you had to do was Control Panel > Add/Remove.

     

     

    Actually, that website says there is no stanalone AVG removal utility, but it also says you can do this:

     

    1) Click on the following link and download AVG to your desktop

    http://free.grisoft.com/doc/5390/us/frt/0

    2) Double-click on the downloaded file to run it
    3) AVG will present you with three options to choose from. Choose the Uninstall option to completely uninstall AVG

    Add/Remove Components - choose if you want to add/remove some components or reinstall the entire AVG program
    Repair installation - this option repairs or reinstalls missing or damaged components of AVG
    Uninstall - this option removes the AVG program from your PC


     

    OneCare has a 30 day refund policy in the US.

    If you bought OneCare at retail, and you are in North America - 

    http://www.microsoft.com/mscorp/productrefund/refund.asp

    If you bought by credit card, the process for cancellation and possible refund is to contact support.

    Wednesday, June 4, 2008 11:31 PM