Wont install......

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  Try running the install cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2  before reinstalling One Care.

  Tuesday, August 26, 2008 4:04 AM

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  I just tried that and it didnt make a difference.  One other thing i might add is that when i try to exit the install when it takes a long time and when i try to shut down my comp after trying to install one care it says that windows explorer is not responding so i have to hit the power switch to shut down.

  Tuesday, August 26, 2008 4:15 AM
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  If you have any other antivirus or antispyware programs on your computer please uninstall thm. If you previously had McAfee or Norton instlled run the uninstal tool.

  McAfee uninstall tool - http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

  Norton uninstall tool - http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

  If this does not apply or does not help please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

   

  Tuesday, August 26, 2008 4:37 AM

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  ya i already uninstalled all my anti spyware and anti virus.  But im having trouble getting hold of customer service i followed the guides on the forums and i dont have a problem getting their but once i fill everything out and submit it, it says their was an error uploading it and to try again later.  I did try this using my live account info and using the trial account method both didnt work and ive tried these methods several times over the past few hours.

  Tuesday, August 26, 2008 4:50 AM
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  I assume that you've reviewed this, too: 

  Post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

   

  Unofficial path - send me an email at sboots@mvps.org with a subject line including "OneCare" (to get past my spam filtering) and in the message body, tell me what country you are in, your forum nickname, and paste a link to the post to which you are replying. I am not online 24x7, so you may be waiting for a reply, but I'll do my best to hook you up with support.

   

  -steve

   

  Tuesday, August 26, 2008 12:28 PM

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