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"Microsoft Office XP Standard: Product Not Activated"

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That's the error message I get whenever I try to run the Genuine Advantage software. Backstory: A friend of mine sent me a file using Excel 2007 (I think), and my version of Excel is an older one. In order to open the file, it told me to download the compatibility pack. When I tried to do that, it told me to check for Office updates first. I had some trouble getting all the ActiveX controls straightened out, but once that was all done (and confirmed using the Diagnostics tool), I was still unable to retrieve the updates due to the error message I mentioned. (Side story: I *was* able to download the compatibility pack and open the file -- that worked fine even without the Office update, ironically enough. But I'd still like to know what's going on.)

My copy of Office is undoubtedly genuine; I purchased it myself from the store at great pains to my wallet, and it activated just fine. In fact, due to computer upgrades in the meantime, it's been activated more than once. To my knowledge, it has never been altered (and there's no reason to believe it could have been altered without my knowledge), and it works perfectly. Any ideas?

Saturday, October 11, 2008 9:00 PM

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Hello Cyann,

Thank you for visiting the Office Genuine Advantage (OGA) program forum.Recently we have seen several posts from people who have become victims. If you are a victim, I will provide information for you to file a piracy report. The OGA program forum is here to help protect you, our valued customer. It is important for people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices.

Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

Make sure you are logged on as an Administrator.

Confirm you are using the most current version of Genuine Advantage by clicking Validate Office on the website below:

http://www.microsoft.com/genuine

If the above steps do not resolve your issue, continue below.

The MGADT website will attempt to resolve the validation errors you are experiencing with Office.

http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

By clicking the link below, you will download the MGADT. Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard. Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

http://go.microsoft.com/fwlink/?linkid=52012

Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

·         Office Basic

·         Office Standard

·         Office Home and Student

·         Office Mobile

·         Office Small Business

·         Office Professional

·         Office Professional Plus

·         Office Enterprise

·         Office Ultimate

2. Does it read "OEM Software" or "OEM Product" in black lettering?

3. Or, does it have the computer manufacturer's name in black lettering?

4. Please provide the customer scenario you are experiencing.

5. DO NOT post the Product Key.

Not sure what to look for, see this page to reference your COA:

http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

Stephen Holm, MS
WGA Forum Manager
Stephen Holm
- Marked as answer by Stephen Holm Friday, October 24, 2008 12:48 AM
Friday, October 17, 2008 1:08 AM

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Are you sure that you activated it? It could be still in the first few uses.

Sunday, October 12, 2008 5:18 PM
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Hello Cyann,

Thank you for visiting the Office Genuine Advantage (OGA) program forum.Recently we have seen several posts from people who have become victims. If you are a victim, I will provide information for you to file a piracy report. The OGA program forum is here to help protect you, our valued customer. It is important for people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices.

Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

Make sure you are logged on as an Administrator.

Confirm you are using the most current version of Genuine Advantage by clicking Validate Office on the website below:

http://www.microsoft.com/genuine

If the above steps do not resolve your issue, continue below.

The MGADT website will attempt to resolve the validation errors you are experiencing with Office.

http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

By clicking the link below, you will download the MGADT. Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard. Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

http://go.microsoft.com/fwlink/?linkid=52012

Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

·         Office Basic

·         Office Standard

·         Office Home and Student

·         Office Mobile

·         Office Small Business

·         Office Professional

·         Office Professional Plus

·         Office Enterprise

·         Office Ultimate

2. Does it read "OEM Software" or "OEM Product" in black lettering?

3. Or, does it have the computer manufacturer's name in black lettering?

4. Please provide the customer scenario you are experiencing.

5. DO NOT post the Product Key.

Not sure what to look for, see this page to reference your COA:

http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

Stephen Holm, MS
WGA Forum Manager
Stephen Holm
- Marked as answer by Stephen Holm Friday, October 24, 2008 12:48 AM
Friday, October 17, 2008 1:08 AM
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Motherboardlove,

Are you experiencing a WGA problem which we may help you with? If so please follow the steps which I provided Cyann with but post them in a separate thread.

Thank you,

Stephen Holm, MS
WGA Forum Manager
Stephen Holm

Friday, October 17, 2008 1:10 AM
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Nope - I'm just helping out.

Friday, October 17, 2008 10:37 PM

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"Microsoft Office XP Standard: Product Not Activated"

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