locked
PLease Help. Got a pop up saying Windows 7 is not genuine and I have been using this for over 2 yrs RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {499F1565-4768-4C7C-AE80-E99763D78980}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Max\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{499F1565-4768-4C7C-AE80-E99763D78980}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3086047411-2588755548-1605422048</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>D1213007018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65559</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0822010
    Installation ID: 003890412114441995575890285334441091784776145252852834
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 2
    Trusted time: 9/14/2012 9:50:44 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:14:2012 09:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEA6GHuyaaoen8SN4J54sfgC34fJ5Sw9n64Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-MPC
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM SLIC-MPC
      BOOT HPQOEM SLIC-MPC
      MCFG HPQOEM SLIC-MPC
      ASF! HPQOEM SLIC-MPC
      SLIC HPQOEM SLIC-MPC
      SSDT PmRef CpuPm

    Friday, September 14, 2012 1:55 PM

Answers

  • The problem is that your system is unable to properly read the BIOS SLIC table that should be present in the system to be able to self-activate the OS.  

     

     You need to change the Product Key to the one on the COA sticker on the machine's case, using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, September 14, 2012 1:58 PM
    Moderator
  • You won't necessarily be able to until you can change the state of the machine. OEM_SLP Keys won't access the telephone activation process in the way that COA or Retail Keys will.

    Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

     

    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

     

    In such circumstances, the only things you can do are

     

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread

    2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website

    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

    4) a reformat and reinstall using the manufacturer's recovery media

    5) purchase a new license for Windows (or a new computer)   

    There *may* be an alternative solution though, if you are patient and persistent.

    Attempt Telephone Activation, and speak to an operator (use your local center from this list https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx) - they will tell you that your current Key
    is blocked (they should then ask for confirmation of your Product Key).

    Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.

    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 15, 2012 8:16 AM
    Moderator

All replies

  • The problem is that your system is unable to properly read the BIOS SLIC table that should be present in the system to be able to self-activate the OS.  

     

     You need to change the Product Key to the one on the COA sticker on the machine's case, using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, September 14, 2012 1:58 PM
    Moderator
  • Hi, I just checked the sticker on the machine case (underneath) the numbers are not visible. I bought this HP laptop from Walmart over 2 years ago. I only changed the battery a week ago. How do I activate by phone? Thanks for all your help
    Saturday, September 15, 2012 3:09 AM
  • You won't necessarily be able to until you can change the state of the machine. OEM_SLP Keys won't access the telephone activation process in the way that COA or Retail Keys will.

    Your problem is that for some reason, the system is unable to properly read the SLIC table in the BIOS, which is required to be able to self-activate the OEM_SLP Key with which the computer came installed.

     

    The normal solution is to change the Key to the one on your COA sticker - but you say that you are unable to read the Key there.

     

    In such circumstances, the only things you can do are

     

    1) recreate the Licensing Store - in case it's a minor software problem causing the misread

    2) try updating the BIOS to the latest available Vista-compliant one, from the manufacturer's website

    3) Contact the manufacturer direct, and see if they can provide assistance to correct the SLIC table

    4) a reformat and reinstall using the manufacturer's recovery media

    5) purchase a new license for Windows (or a new computer)   

    There *may* be an alternative solution though, if you are patient and persistent.

    Attempt Telephone Activation, and speak to an operator (use your local center from this list https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx) - they will tell you that your current Key
    is blocked (they should then ask for confirmation of your Product Key).

    Explain to them your problem, that you need to change the Key to the one on your sticker, but that the sticker is unreadable (could they please supply a replacement Key?). Hopefully they will ask for documentary proof of the sticker, in the form of an email with a picture of the affected sticker - and you can proceed from there.

    Sometimes it takes two or three calls before you get an operator who actually knows and uses this procedure - but I know that it can and does happen.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, September 15, 2012 8:16 AM
    Moderator